Douglas Stone author photo
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Douglas Stone

Douglas Stone is an author, negotiation expert, and lecturer on law at Harvard Law School whose work focuses on difficult conversations, feedback, and conflict resolution. A member of the Harvard Negotiation Project, he coauthored the international bestseller Difficult Conversations and the New York Times bestseller Thanks for the Feedback.

Biography & Author's Journey

Douglas Stone built his career at the intersection of law, negotiation, and practical communication. He graduated from Brown University in 1980 and from Harvard Law School in 1984, then began his professional life in transactional and regulatory banking law in Boston and New York. The decisive turn came when he returned to Harvard’s negotiation community and spent the years from 1989 to 1999 working with Roger Fisher, Bruce Patton, Sheila Heen, Robert Mnookin, and others at the Program on Negotiation and the Harvard Negotiation Project. That period moved him from conventional legal practice into the broader task that would define his work: translating negotiation theory into tools ordinary people could use in fraught human situations. He later became a Lecturer on Law at Harvard Law School and, in 1999, co-founded Triad Consulting Group. ((https://hls.harvard.edu/faculty/douglas-stone/?utm_source=openai))

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Quotes

quote
Feedback is crucial
-Find the Coaching in Criticism
quote
You don’t have to be Martin Luther King or John F. Kennedy to be good at difficult conversations
-Speaking Up in Tough Situations
quote
Our face when giving a presentation is a literal blind spot
-Where’s Your Blind Spot?
quote
You don’t age out of these things
-How To Have Difficult, Yet Productive Conversations With Douglas Stone
quote
When you have to deliver a tough message, your first responsibility is clarity
-The Talk: Douglas Stone on 'difficult conversations'
quote
The key is learning to describe the gap – or difference – between your story and the other person’s story
-Think Like a Mediator
quote
What would you suggest I do differently in the future?
-Learning from Feedback Without Losing Your Mind
quote
Negative feedback and positive feedback are mediated by different parts of the brain
-The Toastmaster Whisperer

Discover more

Navigate High-Stakes Conve...
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Navigate High-Stakes Conve...

High-stakes conversations can make or break careers, relationships, and business deals. This learning plan equips professionals with proven frameworks and psychological tactics to transform difficult discussions into productive exchanges that achieve desired outcomes.

3 h 17 m4 Sections
Master of Negotiations
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Master of Negotiations

Negotiation is one of the most valuable skills across every professional and personal context—from closing deals and resolving conflicts to advancing your career and building relationships. This learning plan is ideal for professionals at any level who want to move beyond gut instinct and learn the systematic frameworks used by world-class negotiators, whether you're in sales, leadership, consulting, or simply want to advocate more effectively for yourself and others.

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The Hidden Language of Trust
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The Hidden Language of Trust

In an era of digital disconnect, mastering the nuances of human behavior is essential for effective leadership and conflict resolution. This plan is designed for professionals and negotiators who need to read between the lines and build psychological safety in high-stakes environments.

2 h 18 m3 Sections
The Science of Open Conversation
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The Science of Open Conversation

In high-stakes environments, the ability to elicit information ethically and effectively is a critical professional skill. This program is designed for investigators, negotiators, and leaders who need to master the psychological nuances of human interaction and information gathering.

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The Laws of Human Nature
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The Laws of Human Nature

In an era of constant social interaction, understanding the hidden forces that drive human behavior is a vital competitive advantage. This plan is designed for leaders, negotiators, and anyone seeking to improve their interpersonal dynamics and self-mastery.

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Tactical Influence and Psychological Defense
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Tactical Influence and Psychological Defense

This learning plan is essential for professionals navigating high-stakes environments where psychological dynamics dictate success. It is designed for leaders and negotiators who need to master both the offensive tools of persuasion and the defensive skills required to counter exploitative behavior.

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Trading in the zone, Mark Douglas 
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Trading in the zone, Mark Douglas 

This plan is essential for traders who have technical knowledge but struggle with emotional consistency and discipline. It bridges the gap between market analysis and profitable execution, making it ideal for both beginners and experienced investors seeking a professional edge.

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Control the Conversation
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Control the Conversation

The ability to guide and control conversations is essential in both professional and personal settings, determining success in negotiations, leadership, and relationships. This learning plan equips individuals with practical communication techniques to establish authority, overcome resistance, and ethically influence outcomes in any interaction.

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Community Voices

"Stone and Heen have done a remarkable job of showing individuals and organizations how to leverage the enormous value of feedback"

strategy+business

"Doug Stone and Sheila Heen have delivered another tour de force"

Adam Grant

"Enter Stone and Heen with a well-rounded consideration of the science and art of receiving feedback well"

Kirkus Reviews

"Stone, Patton, and Heen illustrate their points with anecdotes and familiar examples in a clear, easy-to-browse format"

Publishers Weekly

"Stone and Heen reveal why getting feedback is so hard — and then how we can do better"

Daniel H. Pink

"Stone, Patton, and Heen have written an extremely clear and unpretentious exposition of effective communication skills"

Southern Communication Journal

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