Discover how to decode the 93% of communication beyond words, from body language to emotional intelligence, with practical daily skills for more effective personal and professional interactions.

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From Columbia University alumni built in San Francisco

Lena: Hey there, welcome to "Communication Decoded"! I'm Lena, and I'm joined by my friend Miles. You know what's fascinating? Research shows that when people communicate about emotions, the actual words they use make up only about seven percent of their message.
Miles: That's right! The rest comes from body language and tone of voice. It's pretty mind-blowing when you think about it. Most of us spend so much time obsessing over what to say, but we're missing the bigger picture of how we're saying it.
Lena: Exactly! And that's why so many workplace communications go sideways. I mean, how many times have you sent an email that was completely misinterpreted?
Miles: Oh gosh, too many to count. And it makes sense because we're missing all those nonverbal cues that help us understand the real meaning. You know, I was reading that effective communication isn't just about expressing yourself clearly—it's equally about listening and understanding others.
Lena: That's such an important point. I think we all want to feel heard and understood. And in today's fast-paced world, those skills are more valuable than ever. So let's dive into what makes communication truly effective and how we can develop these skills in our everyday lives.