Show the Value of What You Do
Measuring and Achieving Success in Any Endeavor
Overview of Show the Value of What You Do
In a world obsessed with metrics, Phillips' award-winning methodology - adopted by 6,000+ organizations across 70 countries - reveals how to quantify even "intangible" work. What's the hidden ROI formula that earned ATD's prestigious Thought Leader award?
Key Themes in Show the Value of What You Do
- roi methodology
- impact measurement
- data-driven storytelling
- performance evaluation
- outcome-based reporting
Quotes from Show the Value of What You Do
Simply being busy isn't enough—you need to demonstrate tangible value.
Without this initial buy-in and interest, projects struggle to gain momentum.
Is it worth it?
Don't wait until someone requests value data—by then it's often too late.
Research suggests anti-bias training rarely works.
Characters in Show the Value of What You Do
- Patricia Pulliam PhillipsAuthor and co-developer of the ROI Methodology
- Jack J. PhillipsAuthor and co-developer of the ROI Methodology
- Chip HuthKansas City SWAT team leader and case study
About the Author
About the Author of Show the Value of What You Do
Patricia Pulliam Phillips and Jack J. Phillips, authors of Show the Value of What You Do, are globally recognized experts in measurement, evaluation, and return on investment (ROI). As CEOs of the ROI Institute, they pioneer methodologies for quantifying impact across leadership development, training, and organizational performance. Their work blends Patricia’s PhD-driven research on translating learning into business results with Jack’s award-winning frameworks for calculating ROI, honed over decades of consulting for Fortune 500 companies and government agencies.
The duo’s bestselling books, including the Handbook of Training Evaluation and Measurement Methods and Measuring the Success of Leadership Development, established them as authorities in connecting human capital investments to financial outcomes. Their practical, data-focused approach has been adopted by organizations in 40+ countries and featured in media like the Being Human podcast. The ROI Methodology they co-created is taught in graduate programs and used by institutions such as the UN System Staff College.
Show the Value of What You Do extends their legacy, offering tools to demonstrate professional contributions through credible metrics. Their body of work has solidified ROI evaluation as an industry standard, with translations reaching practitioners worldwide.
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FAQs About This Book
Show the Value of What You Do provides a six-step methodology to quantify and communicate the tangible impact of work, using real-world examples like remote work and millennial onboarding. It focuses on shifting from activity-based to outcome-driven thinking, emphasizing ROI measurement and credible data to justify initiatives.
Professionals seeking career advancement, team leaders proposing new programs, and HR specialists aiming to validate training ROI will benefit. The book caters to those navigating workplace changes or needing to justify investments with data-driven evidence.
Yes—it offers actionable tools like the five-level outcomes model and ROI Methodology, supported by case studies from consulting. Its concise, example-rich approach helps readers avoid vague claims and build persuasive business cases.
The framework includes:
- Reaction: Earning stakeholder buy-in.
- Learning: Measuring knowledge retention.
- Application: Tracking behavioral changes.
- Impact: Quantifying business results.
- ROI: Calculating financial return relative to costs.
The book uses remote work as a case study, illustrating how to measure productivity, engagement, and cost savings. It provides templates to project long-term benefits and counter skepticism about hybrid models.
Developed by Patricia Phillips, this six-step process involves setting objectives, collecting data at each outcome level, analyzing results, and adjusting strategies. It’s globally recognized and used to evaluate training and organizational changes.
It teaches professionals to frame achievements as measurable investments (e.g., “Improved onboarding reduced turnover by 15%”) rather than tasks. This shifts perceptions from cost centers to value drivers.
Some note its reliance on anecdotal consulting examples over peer-reviewed studies. Critics suggest pairing it with complementary texts for deeper statistical analysis.
It simplifies the ROI Methodology from their earlier technical guides, making it accessible for non-specialists. New sections address post-pandemic trends like remote work and Gen Z engagement.
Yes—the principles work for nonprofits, education, and healthcare. For example, a school might use the five-level model to show how teacher training improves student outcomes.
The “chain of value” metaphor links reaction to ROI, emphasizing that skipped steps weaken credibility. The “plan backwards” approach starts with desired impact and reverse-engineers objectives.
With rising demand for data-driven decision-making, the book addresses hybrid work metrics, AI adoption ROI, and Gen Z retention strategies. Its templates help leaders adapt to rapid workplace shifts.
