Most sales fall through because follow-ups stop too soon. Learn a seven-step framework to remove buyer friction and guide clients to their dream home.

You’re not trying to push them over a line they don’t want to cross—you’re trying to clear the rocks off the path they’re already walking.
Criado por ex-alunos da Universidade de Columbia em San Francisco
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Criado por ex-alunos da Universidade de Columbia em San Francisco

Lena: I was looking at some recent sales data, and it really hit me—did you know that eighty percent of new home sales actually require at least five follow-up contacts? Yet, nearly half of all salespeople just give up after the very first try.
Miles: It’s wild, right? We’re talking about a six-to-twelve-month decision cycle for most buyers. If you stop at two or three calls, you’re essentially handing that commission to the eight percent of builders who actually stay in the game.
Lena: Exactly! It’s not about being a "closer" in that aggressive, old-school way. It’s more about being a guide through a really complex life transition.
Miles: Spot on. The shift we’re seeing in 2026 is moving away from high-pressure tactics and toward removing the friction that keeps people from saying yes to their dream home.
Lena: So, let’s dive into the seven-step framework that turns that friction into a smooth path to the closing table.