Never Split the Difference by Chris Voss Summary
Overview of Never Split the Difference
Former FBI hostage negotiator reveals life-saving techniques that transformed business deals worldwide. Endorsed by Adam Grant and with 3 million copies sold, this 4.8-rated bestseller teaches tactical empathy that GORUCK's CEO made required reading. What high-stakes conversation could you win tomorrow?
Similar books to Never Split the Difference
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핵심 내용
The Psychology of Negotiation: Emotions Drive Decisions
Imagine walking into a bank where a robbery has gone wrong. Hostages are terrified, the robber is desperate, and one wrong word could cost lives. What would you say? For over two decades, Chris Voss faced these life-or-death scenarios as the FBI's lead international kidnapping negotiator. Through these extreme situations, he discovered something revolutionary: everything we've been taught about negotiation is fundamentally wrong. Traditional negotiation wisdom emphasizes rational problem-solving and finding middle ground-"splitting the difference." But real-world negotiations reveal that humans aren't rational decision-makers. Even the most analytical minds are driven primarily by emotion. Daniel Kahneman's research confirms this: our emotional System 1 thinking guides our rational System 2 thinking, not vice versa. This insight transformed hostage negotiation after tragic failures at Ruby Ridge and Waco. The FBI realized that addressing the emotional core of human interaction-through techniques like active listening and tactical empathy-dramatically improved their success in saving lives. The implications extend far beyond hostage situations. Every day, we negotiate constantly with bosses, colleagues, family members, and service providers. By understanding that emotions drive decisions, we gain the ability to shape outcomes in all areas of life.
Mirroring: The Simple Technique That Opens Minds
Tactical Empathy: Labeling Emotions to Defuse Tension
The Strategic Power of "No"
Calibrated Questions: Guiding Without Controlling
Shaping Perception: The Malleable Nature of Value
Black Swans: Finding the Unknown Unknowns
빠른 요약 모드 - Never Split the Difference 요약을 9분 만에 읽거나 듣기
Never Split the Difference의 핵심 아이디어를 이해하기 쉬운 포인트로 분해하여 혁신적인 팀이 어떻게 창조하고, 협력하고, 성장하는지 이해합니다.
플래시 카드 모드 - Never Split the Difference에서 엄선한 11가지 핵심 인사이트
Never Split the Difference을 빠른 기억 단서로 압축하여 솔직함, 팀워크, 창의적 회복력의 핵심 원칙을 강조합니다.
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"Feels effortless compared to reading. I’ve finished 6 books this month already."
"BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."
"BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."
"BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"
"It is great for me to learn something from the book without reading it."
"The themed book list podcasts help me connect ideas across authors—like a guided audio journey."
"Makes me feel smarter every time before going to work"
샌프란시스코에서 컬럼비아 대학교 동문들이 만들었습니다
"Instead of endless scrolling, I just hit play on BeFreed. It saves me so much time."
"I never knew where to start with nonfiction—BeFreed’s book lists turned into podcasts gave me a clear path."
"Perfect balance between learning and entertainment. Finished ‘Thinking, Fast and Slow’ on my commute this week."
"Crazy how much I learned while walking the dog. BeFreed = small habits → big gains."
"Reading used to feel like a chore. Now it’s just part of my lifestyle."
"Feels effortless compared to reading. I’ve finished 6 books this month already."
"BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."
"BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."
"BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"
"It is great for me to learn something from the book without reading it."
"The themed book list podcasts help me connect ideas across authors—like a guided audio journey."
"Makes me feel smarter every time before going to work"
"Instead of endless scrolling, I just hit play on BeFreed. It saves me so much time."
"I never knew where to start with nonfiction—BeFreed’s book lists turned into podcasts gave me a clear path."
"Perfect balance between learning and entertainment. Finished ‘Thinking, Fast and Slow’ on my commute this week."
"Crazy how much I learned while walking the dog. BeFreed = small habits → big gains."
"Reading used to feel like a chore. Now it’s just part of my lifestyle."
"Feels effortless compared to reading. I’ve finished 6 books this month already."
"BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."
"BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."
"BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"
"It is great for me to learn something from the book without reading it."
"The themed book list podcasts help me connect ideas across authors—like a guided audio journey."
"Makes me feel smarter every time before going to work"
"Instead of endless scrolling, I just hit play on BeFreed. It saves me so much time."
"I never knew where to start with nonfiction—BeFreed’s book lists turned into podcasts gave me a clear path."
"Perfect balance between learning and entertainment. Finished ‘Thinking, Fast and Slow’ on my commute this week."
"Crazy how much I learned while walking the dog. BeFreed = small habits → big gains."
"Reading used to feel like a chore. Now it’s just part of my lifestyle."
"Feels effortless compared to reading. I’ve finished 6 books this month already."
"BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."
"BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."
"BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"
"It is great for me to learn something from the book without reading it."
"The themed book list podcasts help me connect ideas across authors—like a guided audio journey."
"Makes me feel smarter every time before going to work"
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