Frances Frei author photo

Frances Frei

Frances Frei is a Harvard Business School professor and leadership expert whose work focuses on trust, inclusion, organizational performance, and effective management. She is best known as coauthor of Unleashed and Move Fast & Fix Things, books that helped extend her influence from academia to executives, founders, and public-sector leaders.

Biography & Author's Journey

Frances Frei built her career at the intersection of analytics and human behavior. Trained first in quantitative disciplines, she earned a B.A. from the University of Pennsylvania, an M.Eng. from Pennsylvania State University, and a Ph.D. in Operations and Information Management from the Wharton School before establishing herself at Harvard Business School. At HBS she became known not only as a professor of technology and operations management but also as a teacher and institution-builder, developing a widely popular course on business models that delight customers and helping launch the school’s FIELD curriculum. Over time, her work moved from the mechanics of process design toward a larger question: how leaders create the conditions in which people and organizations can thrive. ((https://robinhood.com/newsroom/robinhood-markets-welcomes-frances-frei-to-its-board-of-directors?utm_source=openai))

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Quotes

quote
If we can learn to trust one another more, we can have unprecedented human progress
-How to build (and rebuild) trust
quote
Trust is everything. It's the foundation of all human progress
-Uber, and how to fix things when trust is broken
quote
I think leadership doesn't come with full agency. It comes with full accountability
-Quick Fixes: How to step into leadership, improve your organization, and regain lost support
quote
If I experience your expectation that I can do more, I will do more
-How you can bring out the best in others
quote
We lose trust when we don't give equal access to the opportunity
-Teresa - How do I move fast without breaking things?
quote
Oh, that’s the magic dust question
-Jai - How can I build trust with my coworkers?
quote
Inclusion always begets difference, but diversity may or may not beget inclusion
-A World of Difference: What Keeps Companies from Becoming More Inclusive
quote
If it weren't for the pesky people, operations would have no problems
-It’s Not About You: Why Leaders Need to Look Outward
quote
You can move fast and take care of people
-Yes, You Can Radically Change Your Organization in One Week
quote
One of the more counterproductive things a manager can say is 'Don't bring me problems—bring me solutions!'
-Don’t Bring Me Problems—Bring Me Solutions!

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Community Voices

"Bloomberg called Frances Frei Uber's management guru"

Bloomberg

"Tyra Banks said Frances Frei and Anne Morriss are the real deal"

Tyra Banks

"The CEO Magazine said Frances Frei's Move Fast & Fix Things is concise, practical, comprehensive and optimistic"

The CEO Magazine

"CNBC called Frances Frei a Harvard expert who taught Uber execs how to build trust"

CNBC

"Hubert Joly said Frances Frei and Anne Morriss produced a fun, super-practical guide to leading change at speed"

Hubert Joly

"Kiplinger said Frances Frei's Move Fast & Fix Things is one of those gems in business leadership"

Kiplinger

"Forbes described Frances Frei as a workplace culture expert"

Forbes

"Financial Times said Frances Frei's Unleashed is sparkily written and personal"

Financial Times

"Thinkers50 ranked Frances Frei and Anne Morriss #7 in 2025 for trust, leadership, and transformation"

Thinkers50

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