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    Amazon and the Rise of Enshittification: Why Platforms Decay

    20 min
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    Jun 4, 2026
    TechnologyEconomicsSociety

    Explore the decay of Amazon and the rise of enshittification. Learn how platforms shift from customer obsession to value extraction in this deep dive into Cory Doctorow's theory.

    Amazon and the Rise of Enshittification: Why Platforms Decay

    Best quote from Amazon and the Rise of Enshittification: Why Platforms Decay

    “

    Enshittification describes a predictable lifecycle where a platform starts out amazing for you, locks you in, and then slowly starts clawing back that value until the product you loved feels like a pile of exactly what the name implies.

    ”

    This audio lesson was created by a BeFreed community member

    Input question

    The enshittification of Amazon and why cheap no name garbage now costs so much. At what point do consumers walk out on Amazon's business model

    Host voices
    Lenaplay
    Niaplay
    Learning style
    Deep
    Knowledge sources
    Enshittification by Cory Doctorow: Why Google, Amazon, and Facebook are worse than ever. | Vox
    link
    https://www.vox.com/technology/465922/enshittification-cory-doctorow-amazon-google-facebook
    What Is Enshittification? Explained | Pudgy Cat
    link
    https://pudgycat.io/what-is-enshittification-platform-decay-explained/
    Amazon CEO issues price warning for shoppers - AOL
    link
    https://www.aol.com/articles/amazon-ceo-issues-price-warning-160300111.html
    The Trust Collapse: How Low-Quality Products Are Poisoning Amazon Categories - IHR Magazine
    link
    https://ihrmagazine.com/amazon-trust-collapse-fake-reviews-category-strategy/
    Amazon’s New Sponsored Products Fee Structure Is Rattling Mid-Size Sellers – Ecommerce Times
    link
    https://ecommerce-times.com/amazons-new-sponsored-products-fee-structure-is-rattling-mid-size-sellers/
    Amazon’s Sponsored Products CPCs Hit Record Highs as Sellers Rethink PPC Budgets – Ecommerce Times
    link
    https://ecommerce-times.com/amazons-sponsored-products-cpcs-hit-record-highs-as-sellers-rethink-ppc-budgets/

    Frequently Asked Questions

    Enshittification is a term coined by Cory Doctorow in November 2022 to describe a predictable lifecycle of platform decay. In the case of Amazon, it refers to the transition from a customer-obsessed store where users could find the best deals in two clicks to a platform focused on value extraction. This structural decay often leaves shoppers navigating a minefield of unknown brands and identical photos instead of a reliable marketplace.

    The term was famously coined by Cory Doctorow in late 2022 to explain why digital platforms eventually decline in quality. It describes a process where a platform starts by being great for users to lock them in, then slowly claws back that value to benefit the platform itself. This shift results in a product that feels like a pile of garbage, moving away from the original utility that made the service popular.

    As Amazon experiences platform decay, the search experience has changed significantly for the average user. Instead of seeing the best prices immediately, shoppers often have to dig deep into search results—sometimes as far as page two or result seventeen—to find the true best buy. This shift occurs as the platform moves from being customer-obsessed to extraction-obsessed, prioritizing specific economic forces over simple user convenience.

    Signs of platform decay, or enshittification, include a feeling of creeping uncertainty while shopping. Users may encounter pages filled with unknown brand names that look like keyboard mashes, all featuring identical photos and five-star reviews. This structural decay makes the shopping experience feel more like navigating a minefield than a store, as the platform begins to prioritize its own interests over providing a high-quality experience for the consumer.

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    Key Takeaways

    1

    The Trap of the Invisible Middleman

    2

    The Three Stages of Platform Decay

    2:21
    3:28
    3

    The Rise of the Content Tax

    4:44
    6:06
    6:28
    4

    Why Cheap Garbage Costs More Now

    7:52
    8:21
    8:33
    5

    The Breaking Point of Brand Loyalty

    9:43
    6

    The Great Seller Exodus

    11:40
    12:19
    12:37
    12:46
    7

    Why We Stay in the "Roach Motel"

    14:11
    14:56
    15:13
    8

    A Practical Playbook for the Skeptical Shopper

    15:57
    16:31
    17:13
    9

    Making the Internet Humane Again

    19:18
    19:27
    19:41
    19:47
    20:15

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