Zombie Loyalists by Peter Shankman Summary
Overview of Zombie Loyalists
In "Zombie Loyalists," Peter Shankman reveals how exceptional service creates rabid brand advocates. When Morton's delivered steak to Shankman after a simple tweet, it wasn't luck - it was strategy. What could your business achieve with an army of passionate customers?
Similar books to Zombie Loyalists
著者の声を通じて本を感じる
知識を魅力的で例が豊富な洞察に変換
キーアイデアを瞬時にキャプチャして素早く学習
楽しく魅力的な方法で本を楽しむ
重要なポイント
When Good Service Isn't Good Enough Anymore
Ever notice how companies love to pat themselves on the back for "superior customer service" while you're still on hold for the third time this week? Here's the uncomfortable truth: 80% of businesses genuinely believe they're knocking it out of the park with customer care. Their customers? Only 8% agree. That's not a gap-that's a canyon. And it's exactly why most businesses will never create the kind of customer loyalty that actually matters. Real loyalty isn't about satisfaction scores or comment cards. It's about creating customers so passionate they become unpaid evangelists for your brand-what we might call Zombie Loyalists. These aren't people who merely tolerate your business; they're advocates who actively recruit others, defend you online, and choose you even when competitors offer better prices or more convenience.
Why Your Company Culture Is Secretly Sabotaging Customer Loyalty
The Simple Acts That Transform Customers Into Fanatics
Small Surprises That Generate Massive Returns
When Loyalty Dies: The Costly Mistakes That Drive Customers Away
Keeping Your Army Engaged Before Boredom Sets In
Your Survival Depends on Armies You Can't Buy
クイックサマリーモード - 『Zombie Loyalists』の要約を8分で読む・聴く
『Zombie Loyalists』の核心的なアイデアを分かりやすいポイントに分解し、革新的なチームがどのように創造、協力、成長するかを理解します。
フラッシュカードモード - 『Zombie Loyalists』から厳選した8の洞察
『Zombie Loyalists』を素早い記憶のヒントに凝縮し、率直さ、チームワーク、創造的な回復力の主要原則を強調します。
エンタメモード - 『Zombie Loyalists』のレッスンを19分のストーリーで
鮮やかなストーリーテリングを通じて『Zombie Loyalists』を体験し、イノベーションのレッスンを記憶に残り、応用できる瞬間に変えます。
パーソナライズモード - 『Zombie Loyalists』の要約を0分で読む・聴く
何でも質問し、声を選び、本当にあなたに響く洞察を一緒に作り出しましょう。
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"It is great for me to learn something from the book without reading it."
"The themed book list podcasts help me connect ideas across authors—like a guided audio journey."
"Makes me feel smarter every time before going to work"
"Instead of endless scrolling, I just hit play on BeFreed. It saves me so much time."
"I never knew where to start with nonfiction—BeFreed’s book lists turned into podcasts gave me a clear path."
"Perfect balance between learning and entertainment. Finished ‘Thinking, Fast and Slow’ on my commute this week."
"Crazy how much I learned while walking the dog. BeFreed = small habits → big gains."
"Reading used to feel like a chore. Now it’s just part of my lifestyle."
"Feels effortless compared to reading. I’ve finished 6 books this month already."
"BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."
"BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."
"BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"
"It is great for me to learn something from the book without reading it."
"The themed book list podcasts help me connect ideas across authors—like a guided audio journey."
"Makes me feel smarter every time before going to work"
"Instead of endless scrolling, I just hit play on BeFreed. It saves me so much time."
"I never knew where to start with nonfiction—BeFreed’s book lists turned into podcasts gave me a clear path."
"Perfect balance between learning and entertainment. Finished ‘Thinking, Fast and Slow’ on my commute this week."
"Crazy how much I learned while walking the dog. BeFreed = small habits → big gains."
"Reading used to feel like a chore. Now it’s just part of my lifestyle."
"Feels effortless compared to reading. I’ve finished 6 books this month already."
"BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."
"BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."
"BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"
"It is great for me to learn something from the book without reading it."
"The themed book list podcasts help me connect ideas across authors—like a guided audio journey."
"Makes me feel smarter every time before going to work"
"Instead of endless scrolling, I just hit play on BeFreed. It saves me so much time."
"I never knew where to start with nonfiction—BeFreed’s book lists turned into podcasts gave me a clear path."
"Perfect balance between learning and entertainment. Finished ‘Thinking, Fast and Slow’ on my commute this week."
"Crazy how much I learned while walking the dog. BeFreed = small habits → big gains."
"Reading used to feel like a chore. Now it’s just part of my lifestyle."
"Feels effortless compared to reading. I’ve finished 6 books this month already."
"BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."
"BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."
"BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"
"It is great for me to learn something from the book without reading it."
"The themed book list podcasts help me connect ideas across authors—like a guided audio journey."
"Makes me feel smarter every time before going to work"
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