BeFreed
    Categories>Career & Business>Never Lose a Customer Again
    Never Lose a Customer Again book cover

    Never Lose a Customer Again by Joey Coleman Summary

    Never Lose a Customer Again
    Joey Coleman
    4.18 (1022 Reviews)
    BusinessEntrepreneurshipCommunication skill
    概要
    主なポイント
    著者
    よくある質問

    Overview of Never Lose a Customer Again

    Discover why businesses lose 20-70% of customers in the first 100 days. Joey Coleman's game-changing framework - used by Sephora and Build-A-Bear - proves a 5% retention boost can increase profits by 100%. Master the emotional journey that transforms buyers into lifelong advocates.

    Similar books to Never Lose a Customer Again

    あなたに合った学び方を探す
    クイックサマリー9分

    著者の声を通じて本を感じる

    深堀り42分

    知識を魅力的で例が豊富な洞察に変換

    フラッシュカード8件の洞察

    キーアイデアを瞬時にキャプチャして素早く学習

    エンタメ19分

    楽しく魅力的な方法で本を楽しむ

    「Never Lose a Customer Again」のベストクォート

    “

    When you lose customers, you waste acquisition costs that will never be recovered, suffer decreased profits, and damage team morale.

    ”
    あなたに合った学び方を探す
    『Never Lose a Customer Again』は単なる本ではありません—Businessのマスタークラスです。あなたに最適な方法でレッスンを吸収できるよう、5つのユニークな学習モードを用意しています。深く考える人も、素早く学ぶ人も、物語が好きな人も、あなたのスタイルに合ったモードがあります。

    クイックサマリーモード - 『Never Lose a Customer Again』の要約を9分で読む・聴く

    クイックサマリー
    クイックサマリー
    『Never Lose a Customer Again』を9分で要約

    『Never Lose a Customer Again』の核心的なアイデアを分かりやすいポイントに分解し、革新的なチームがどのように創造、協力、成長するかを理解します。

    play
    00:00
    00:00
    Your browser does not support the audio element.

    フラッシュカードモード - 『Never Lose a Customer Again』から厳選した8の洞察

    フラッシュカード
    フラッシュカード
    『Never Lose a Customer Again』から厳選した8の洞察

    『Never Lose a Customer Again』を素早い記憶のヒントに凝縮し、率直さ、チームワーク、創造的な回復力の主要原則を強調します。

    Flash Mode Swiper

    エンタメモード - 『Never Lose a Customer Again』のレッスンを19分のストーリーで

    エンタメ
    エンタメ
    『Never Lose a Customer Again』のレッスンを19分のストーリーで

    鮮やかなストーリーテリングを通じて『Never Lose a Customer Again』を体験し、イノベーションのレッスンを記憶に残り、応用できる瞬間に変えます。

    play
    00:00
    00:00
    Your browser does not support the audio element.

    パーソナライズモード - 『Never Lose a Customer Again』の要約を0分で読む・聴く

    パーソナライズ
    パーソナライズ
    あなた自身の方法で『Never Lose a Customer Again』を体験。

    何でも質問し、声を選び、本当にあなたに響く洞察を一緒に作り出しましょう。

    Personalize Mode

    コロンビア大学卒業生がサンフランシスコで開発

    BeFreedは1,000,000+の好奇心旺盛な仲間が集うグローバルコミュニティ
    BeFreedがウェブ上でどのように話題になっているかをもっと見る

    "Instead of endless scrolling, I just hit play on BeFreed. It saves me so much time."

    @Moemenn
    platform
    star
    star
    star
    star
    star

    "I never knew where to start with nonfiction—BeFreed’s book lists turned into podcasts gave me a clear path."

    @Chloe, Solo founder, LA
    platform
    comments
    12
    likes
    117

    "Perfect balance between learning and entertainment. Finished ‘Thinking, Fast and Slow’ on my commute this week."

    @Raaaaaachelw
    platform
    star
    star
    star
    star
    star

    "Crazy how much I learned while walking the dog. BeFreed = small habits → big gains."

    @Matt, YC alum
    platform
    comments
    12
    likes
    108

    "Reading used to feel like a chore. Now it’s just part of my lifestyle."

    @Erin, Investment Banking Associate , NYC
    platform
    comments
    254
    likes
    17

    "Feels effortless compared to reading. I’ve finished 6 books this month already."

    @djmikemoore
    platform
    star
    star
    star
    star
    star

    "BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."

    @Pitiful
    platform
    comments
    96
    likes
    4.5K

    "BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."

    @SofiaP
    platform
    star
    star
    star
    star
    star

    "BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"

    @Jaded_Falcon
    platform
    comments
    201
    thumbsUp
    16

    "It is great for me to learn something from the book without reading it."

    @OojasSalunke
    platform
    star
    star
    star
    star
    star

    "The themed book list podcasts help me connect ideas across authors—like a guided audio journey."

    @Leo, Law Student, UPenn
    platform
    comments
    37
    likes
    483

    "Makes me feel smarter every time before going to work"

    @Cashflowbubu
    platform
    star
    star
    star
    star
    star

    コロンビア大学卒業生がサンフランシスコで開発

    BeFreedは1,000,000+の好奇心旺盛な仲間が集うグローバルコミュニティ
    BeFreedがウェブ上でどのように話題になっているかをもっと見る

    "Instead of endless scrolling, I just hit play on BeFreed. It saves me so much time."

    @Moemenn
    platform
    star
    star
    star
    star
    star

    "I never knew where to start with nonfiction—BeFreed’s book lists turned into podcasts gave me a clear path."

    @Chloe, Solo founder, LA
    platform
    comments
    12
    likes
    117

    "Perfect balance between learning and entertainment. Finished ‘Thinking, Fast and Slow’ on my commute this week."

    @Raaaaaachelw
    platform
    star
    star
    star
    star
    star

    "Crazy how much I learned while walking the dog. BeFreed = small habits → big gains."

    @Matt, YC alum
    platform
    comments
    12
    likes
    108

    "Reading used to feel like a chore. Now it’s just part of my lifestyle."

    @Erin, Investment Banking Associate , NYC
    platform
    comments
    254
    likes
    17

    "Feels effortless compared to reading. I’ve finished 6 books this month already."

    @djmikemoore
    platform
    star
    star
    star
    star
    star

    "BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."

    @Pitiful
    platform
    comments
    96
    likes
    4.5K

    "BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."

    @SofiaP
    platform
    star
    star
    star
    star
    star

    "BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"

    @Jaded_Falcon
    platform
    comments
    201
    thumbsUp
    16

    "It is great for me to learn something from the book without reading it."

    @OojasSalunke
    platform
    star
    star
    star
    star
    star

    "The themed book list podcasts help me connect ideas across authors—like a guided audio journey."

    @Leo, Law Student, UPenn
    platform
    comments
    37
    likes
    483

    "Makes me feel smarter every time before going to work"

    @Cashflowbubu
    platform
    star
    star
    star
    star
    star

    "Instead of endless scrolling, I just hit play on BeFreed. It saves me so much time."

    @Moemenn
    platform
    star
    star
    star
    star
    star

    "I never knew where to start with nonfiction—BeFreed’s book lists turned into podcasts gave me a clear path."

    @Chloe, Solo founder, LA
    platform
    comments
    12
    likes
    117

    "Perfect balance between learning and entertainment. Finished ‘Thinking, Fast and Slow’ on my commute this week."

    @Raaaaaachelw
    platform
    star
    star
    star
    star
    star

    "Crazy how much I learned while walking the dog. BeFreed = small habits → big gains."

    @Matt, YC alum
    platform
    comments
    12
    likes
    108

    "Reading used to feel like a chore. Now it’s just part of my lifestyle."

    @Erin, Investment Banking Associate , NYC
    platform
    comments
    254
    likes
    17

    "Feels effortless compared to reading. I’ve finished 6 books this month already."

    @djmikemoore
    platform
    star
    star
    star
    star
    star

    "BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."

    @Pitiful
    platform
    comments
    96
    likes
    4.5K

    "BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."

    @SofiaP
    platform
    star
    star
    star
    star
    star

    "BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"

    @Jaded_Falcon
    platform
    comments
    201
    thumbsUp
    16

    "It is great for me to learn something from the book without reading it."

    @OojasSalunke
    platform
    star
    star
    star
    star
    star

    "The themed book list podcasts help me connect ideas across authors—like a guided audio journey."

    @Leo, Law Student, UPenn
    platform
    comments
    37
    likes
    483

    "Makes me feel smarter every time before going to work"

    @Cashflowbubu
    platform
    star
    star
    star
    star
    star

    "Instead of endless scrolling, I just hit play on BeFreed. It saves me so much time."

    @Moemenn
    platform
    star
    star
    star
    star
    star

    "I never knew where to start with nonfiction—BeFreed’s book lists turned into podcasts gave me a clear path."

    @Chloe, Solo founder, LA
    platform
    comments
    12
    likes
    117

    "Perfect balance between learning and entertainment. Finished ‘Thinking, Fast and Slow’ on my commute this week."

    @Raaaaaachelw
    platform
    star
    star
    star
    star
    star

    "Crazy how much I learned while walking the dog. BeFreed = small habits → big gains."

    @Matt, YC alum
    platform
    comments
    12
    likes
    108

    "Reading used to feel like a chore. Now it’s just part of my lifestyle."

    @Erin, Investment Banking Associate , NYC
    platform
    comments
    254
    likes
    17

    "Feels effortless compared to reading. I’ve finished 6 books this month already."

    @djmikemoore
    platform
    star
    star
    star
    star
    star

    "BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."

    @Pitiful
    platform
    comments
    96
    likes
    4.5K

    "BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."

    @SofiaP
    platform
    star
    star
    star
    star
    star

    "BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"

    @Jaded_Falcon
    platform
    comments
    201
    thumbsUp
    16

    "It is great for me to learn something from the book without reading it."

    @OojasSalunke
    platform
    star
    star
    star
    star
    star

    "The themed book list podcasts help me connect ideas across authors—like a guided audio journey."

    @Leo, Law Student, UPenn
    platform
    comments
    37
    likes
    483

    "Makes me feel smarter every time before going to work"

    @Cashflowbubu
    platform
    star
    star
    star
    star
    star
    1.5K Ratings4.7
    今すぐ学習の旅を始めよう
    BeFreed App
    この要約をダウンロード

    Never Lose a Customer Againの要約をPDFまたはEPUBで無料でダウンロード。印刷やオフラインでいつでもお読みいただけます。

    BeFreed

    なんでも、あなた向けに学ぶ

    DiscordLinkedIn
    注目の書籍要約
    Crucial ConversationsThe Perfect MarriageInto the WildNever Split the DifferenceAttachedGood to GreatSay Nothing
    人気のカテゴリ
    Self HelpCommunication SkillRelationshipMindfulnessPhilosophyInspirationProductivity
    著名人の読書リスト
    Elon MuskCharlie KirkBill GatesSteve JobsAndrew HubermanJoe RoganJordan Peterson
    受賞作品コレクション
    Pulitzer PrizeNational Book AwardGoodreads Choice AwardsNobel Prize in LiteratureNew York TimesCaldecott MedalNebula Award
    注目のトピック
    ManagementAmerican HistoryWarTradingStoicismAnxietySex
    年別ベストブック
    2025 Best Non Fiction Books2024 Best Non Fiction Books2023 Best Non Fiction Books
    注目の著者
    Chimamanda Ngozi AdichieGeorge OrwellO. J. SimpsonBarbara O'NeillWinston ChurchillCharlie Kirk
    BeFreed vs 他のアプリ
    BeFreed vs. Other Book Summary AppsBeFreed vs. ElevenReaderBeFreed vs. ReadwiseBeFreed vs. Anki
    学習ツール
    Knowledge VisualizerAI Podcast Generator
    情報
    会社概要arrow
    料金arrow
    よくある質問arrow
    ブログarrow
    採用情報arrow
    パートナーシップarrow
    アンバサダープログラムarrow
    ディレクトリarrow
    BeFreed
    Try now
    © 2026 BeFreed
    利用規約プライバシーポリシー
    BeFreed

    なんでも、あなた向けに学ぶ

    DiscordLinkedIn
    注目の書籍要約
    Crucial ConversationsThe Perfect MarriageInto the WildNever Split the DifferenceAttachedGood to GreatSay Nothing
    人気のカテゴリ
    Self HelpCommunication SkillRelationshipMindfulnessPhilosophyInspirationProductivity
    著名人の読書リスト
    Elon MuskCharlie KirkBill GatesSteve JobsAndrew HubermanJoe RoganJordan Peterson
    受賞作品コレクション
    Pulitzer PrizeNational Book AwardGoodreads Choice AwardsNobel Prize in LiteratureNew York TimesCaldecott MedalNebula Award
    注目のトピック
    ManagementAmerican HistoryWarTradingStoicismAnxietySex
    年別ベストブック
    2025 Best Non Fiction Books2024 Best Non Fiction Books2023 Best Non Fiction Books
    学習ツール
    Knowledge VisualizerAI Podcast Generator
    注目の著者
    Chimamanda Ngozi AdichieGeorge OrwellO. J. SimpsonBarbara O'NeillWinston ChurchillCharlie Kirk
    BeFreed vs 他のアプリ
    BeFreed vs. Other Book Summary AppsBeFreed vs. ElevenReaderBeFreed vs. ReadwiseBeFreed vs. Anki
    情報
    会社概要arrow
    料金arrow
    よくある質問arrow
    ブログarrow
    採用情報arrow
    パートナーシップarrow
    アンバサダープログラムarrow
    ディレクトリarrow
    BeFreed
    Try now
    © 2026 BeFreed
    利用規約プライバシーポリシー

    おすすめの本

    book cover
    Customer Winback
    Jill Griffin & Michael W. Lowenstein
    Proven strategies to recapture lost customers, boost loyalty, and increase profits through targeted win-back campaigns and retention techniques.
    book cover
    Evergreen
    Noah Fleming
    Unlock the secrets of customer retention and build an evergreen business that thrives through loyal, long-term relationships.
    book cover
    Winning on Purpose
    Fred Reichheld
    Revolutionize your business by prioritizing customer enrichment, driving sustainable growth and fostering loyalty through the Net Promoter System.
    podcast cover
    source 1source 2source 310 Business growth strategies for today's competitive market
    6 sources
    Building Businesses That Thrive, Not Just Survive
    Lena and Eli unpack proven strategies from business legends like Tom Golisano and Guy Kawasaki, revealing how to create sustainable competitive advantages through strategic positioning, customer-centric growth, and deliberate execution.
    podcast cover
    source 1source 2source 310 steps to start your business | U.S. Small Business Administration
    6 sources
    Customer-First Business: Modern Growth Strategies
    Lena and Blythe explore how successful businesses today prioritize customers over products, combining Seth Godin's marketing wisdom with practical SBA guidance and digital transformation strategies for sustainable growth.
    book cover
    Jolt Effect
    Matthew Dixon and Ted McKenna
    Groundbreaking sales strategy that tackles customer indecision, revealing how top performers close deals by addressing buyers' fear of failure.
    book cover
    Raving fans
    Ken Blanchard and Sheldon Bowles
    Transform satisfied customers into enthusiastic advocates through exceptional service, using a simple three-step approach to revolutionize your business.
    podcast cover
    source 1source 2source 3source 4
    6 sources
    Building Businesses That Thrive, Not Just Survive
    Lena and Eli explore battle-tested strategies from top entrepreneurs like Guy Kawasaki and Peter Drucker, revealing how to create sustainable competitive advantages through meaning-driven leadership and systematic execution.

    重要なポイント

    1

    The 100-Day Customer Revolution

    play
    00:00
    00:00
    Your browser does not support the audio element.

    Imagine investing thousands to attract new customers, only to watch them silently slip away within months. This devastating exodus isn't just disappointing - it's financially catastrophic. Joey Coleman's groundbreaking framework tackles this universal business challenge by focusing on the critical first 100 days of the customer relationship. Most businesses excel at courting prospects but systematically neglect customers after the sale, creating a structural blind spot that costs them dearly. The math is startlingly clear: a mere 5% improvement in retention can boost profits by 25-100%. Why? Because selling to existing customers succeeds 60-70% of the time versus just 5-20% with new prospects, while acquisition costs run six to seven times higher than retention expenses. As customer experience emerges as the ultimate business differentiator, mastering the emotional journey of your customers isn't just smart business - it's survival.

    2

    The Eight Phases of Customer Experience and Communication Tools

    3

    Preframing and Celebrating the Purchase Decision

    4

    Countering Buyer's Remorse and Activating the Relationship

    5

    Guiding Customers to Success and Celebration

    6

    Creating Lifelong Advocates Through Meaningful Connection

    7

    The Customer Experience Revolution Starts With You