
Before cloud computing was mainstream, Marc Benioff sparked a $46-billion industry revolution. "Behind the Cloud" reveals how Salesforce.com survived the dot-com crash while pioneering customer-centric strategies that tech giants now emulate. What counterintuitive approach built his billion-dollar empire without traditional software?
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In early 1999, a successful Oracle executive stood at a crossroads. Marc Benioff had climbed the corporate ladder, achieved financial success, and earned respect in Silicon Valley-yet something felt fundamentally wrong. During a sabbatical in Hawaii, swimming with dolphins and contemplating his future, a radical vision emerged: what if business software didn't require expensive installations, complex hardware, or massive upfront costs? What if it could be delivered as simply as turning on a faucet-pay as you go, access anywhere, upgrade automatically? This wasn't just a product idea; it was a complete reimagining of how technology could serve businesses. When Benioff shared this vision with Tom Siebel, whose company dominated the customer relationship management market, Siebel dismissed it as suitable only for small players. That dismissal became fuel. What followed was a journey that would create an entirely new industry-cloud computing-and prove that revolutionary ideas often sound crazy until they become inevitable.
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Creato da alumni della Columbia University a San Francisco
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Creato da alumni della Columbia University a San Francisco

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