
Why do some products captivate while others frustrate? Norman's groundbreaking "Emotional Design" reveals how aesthetics influence functionality. Featured in Wired and Scientific American, it revolutionized design thinking with its three-level framework. Discover why attractive things actually work better - a revelation reshaping industries worldwide.
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Imagine owning a teapot that's completely unusable-handle and spout on the same side-yet you cherish it deeply. This paradox sparked Donald Norman's exploration into why we form emotional connections with everyday objects. His collection includes an unusable teapot, a beautiful Michael Graves design, and an ingeniously engineered brewing vessel. Yet despite owning these masterpieces, he typically uses a simple brewing ball while displaying the teapots as art that brightens his day. This contradiction reveals a profound truth: our relationship with objects extends far beyond functionality. The science behind this emotional connection is surprisingly concrete. When Israeli scientist Noam Tractinsky investigated why aesthetically pleasing ATMs were perceived as more functional despite identical operations, he discovered that positive emotions fundamentally change how our brains work. Psychologist Alice Isen's research confirmed that people in good moods think more creatively and solve problems more effectively. Even small mood enhancers-like receiving a modest gift or watching comedy-significantly improved problem-solving abilities. When we feel good, we explore more alternatives and become more tolerant of minor difficulties. This explains why attractive products genuinely work better for us-they put us in positive emotional states that enhance our cognitive abilities. The connection between beauty and function isn't just perception; it's neurochemistry.
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Создано выпускниками Колумбийского университета в Сан-Франциско
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Создано выпускниками Колумбийского университета в Сан-Франциско

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