
How Zappos CEO Tony Hsieh built a billion-dollar company through radical customer service and company culture. Written in a caffeine-vodka-fueled 24-hour sessions, this #1 NYT bestseller for 27 weeks reveals why happiness isn't just nice - it's profitable.
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Tony Hsieh's entrepreneurial journey began at age nine with a failed worm farm in his backyard. The $33.45 investment ended when all his carefully tended worms escaped through the chicken wire at the bottom of the box. This early setback foreshadowed a pattern in Tony's life: learning through experimentation, embracing failure, and constantly reinventing his approach. Growing up with traditional Taiwanese immigrant parents who pushed him toward medicine and formal education, Tony instead gravitated toward entrepreneurship, seeing money as a path to freedom and creativity. At Harvard, despite his parents' insistence he attend, Tony embraced independence through unconventional choices-adopting a bizarre 48-hour sleep cycle, skipping most classes, and transforming the Quincy House Grille into a profitable pizza business. Here he met Alfred Lin, future Zappos CFO, who was initially just a customer buying pizzas to resell by the slice. These early experiences revealed Tony's core traits: creative problem-solving, willingness to challenge conventional wisdom, and ability to turn mundane situations into opportunities-qualities that would eventually transform the online retail landscape.
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Создано выпускниками Колумбийского университета в Сан-Франциско
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Создано выпускниками Колумбийского университета в Сан-Франциско

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