What is *Conversational Intelligence* by Judith E. Glaser about?

*Conversational Intelligence* explores how neuroscience shapes communication, revealing how conversations build trust or trigger defensiveness. Judith Glaser introduces three conversation levels (Transactional, Positional, Transformational) and frameworks to foster collaboration, innovation, and organizational change. The core premise: **“Everything happens through conversations”**—the quality of dialogues determines relationship health, culture, and leadership success.

Who should read *Conversational Intelligence*?

Leaders, managers, and professionals seeking to improve workplace communication, resolve conflicts, or drive cultural change. It’s valuable for HR specialists, coaches, and teams aiming to replace distrust with co-creative dialogues using neuroscience-backed strategies.

Is *Conversational Intelligence* worth reading?

Yes. The book blends accessible neuroscience with actionable tools, like the **Conversational Dashboard**, to navigate difficult discussions. It’s praised for transforming leadership approaches and fostering trust in organizations, though some may find its frameworks require deliberate practice to apply effectively.

What are the three levels of conversation in *Conversational Intelligence*?

1. **Transactional**: Exchanging information (*asking/telling*). 2. **Positional**: Advocating viewpoints (*persuading/inquiring*). 3. **Transformational**: Co-creating shared understanding (*listening/exploring*). Glaser argues Level 3 conversations unlock innovation and trust by aligning brain chemistry toward collaboration.

How does *Conversational Intelligence* apply to leadership?

Leaders can use C-IQ to reframe conversations from “I-centric” to “we-centric,” reducing fear responses and fostering psychological safety. Techniques include **reframing conflicts** and **priming for trust**, enabling teams to navigate change and align on

Conversational Intelligence Summary, PDF, EPUB, Audio

Conversational Intelligence

Judith E. Glaser

3.55 (1145 Reviews)

Communication skill Leadership Business Relationship

Обзор

Ключевые Выводы

Автор

Часто Задаваемые Вопросы

Unlock the neuroscience of powerful communication with Judith Glaser's "Conversational Intelligence," featured in Harvard Business Review and Wall Street Journal. What separates routine exchanges from transformative dialogues? Discover the C-IQ framework that top leaders use to build trust and drive unprecedented collaboration.

Исследуйте Свой Способ Обучения

Краткое резюме9мин

Почувствуйте книгу через голос автора

Глубокое погружение42мин

Превратите знания в увлекательные, богатые примерами идеи

Карточки7 идей

Захватите ключевые идеи мгновенно для быстрого обучения

Развлекательно25мин

Наслаждайтесь книгой в весёлой и увлекательной форме

Лучшая цитата из «Conversational Intelligence»

The most profound insight from this experience is that conversations don't just reflect our reality-they create it.

Исследуйте Свой Способ Обучения

Conversational Intelligence — это не просто книга, это мастер-класс по теме Communication skill. Чтобы помочь вам усвоить уроки наиболее удобным способом, мы предлагаем пять уникальных режимов обучения. Независимо от того, глубоко ли вы мыслите, быстро учитесь или любите истории, для вас найдётся подходящий режим.

Краткое резюме

Краткое содержание Conversational Intelligence за 9 минут

Разбейте ключевые идеи Conversational Intelligence на понятные тезисы, чтобы понять, как инновационные команды создают, сотрудничают и растут.

00:00

Карточки

Топ-7 идей из Conversational Intelligence кратко

Выделите из Conversational Intelligence быстрые подсказки для запоминания, подчёркивающие ключевые принципы открытости, командной работы и творческой устойчивости.

Развлекательно

Уроки из Conversational Intelligence в 25-минутных историях

Погрузитесь в Conversational Intelligence через яркие истории, превращающие уроки инноваций в запоминающиеся и применимые моменты.

00:00

Персонализация

Познакомьтесь с Conversational Intelligence по-своему.

Задавайте любые вопросы, выбирайте голос и совместно создавайте идеи, которые действительно находят у вас отклик.

Создано выпускниками Колумбийского университета в Сан-Франциско

BeFreed объединяет глобальное сообщество из 1,000,000 любознательных умов

Узнайте больше о том, как обсуждают BeFreed в интернете

"Instead of endless scrolling, I just hit play on BeFreed. It saves me so much time."

@Moemenn

"I never knew where to start with nonfiction—BeFreed’s book lists turned into podcasts gave me a clear path."

@Chloe, Solo founder, LA

117

"Perfect balance between learning and entertainment. Finished ‘Thinking, Fast and Slow’ on my commute this week."

@Raaaaaachelw

"Crazy how much I learned while walking the dog. BeFreed = small habits → big gains."

@Matt, YC alum

108

"Reading used to feel like a chore. Now it’s just part of my lifestyle."

@Erin, Investment Banking Associate , NYC

254

"Feels effortless compared to reading. I’ve finished 6 books this month already."

@djmikemoore

"BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."

@Pitiful

4.5K

"BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."

@SofiaP

"BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"

@Jaded_Falcon

201

"It is great for me to learn something from the book without reading it."

@OojasSalunke

"The themed book list podcasts help me connect ideas across authors—like a guided audio journey."

@Leo, Law Student, UPenn

483

"Makes me feel smarter every time before going to work"

@Cashflowbubu

Создано выпускниками Колумбийского университета в Сан-Франциско

BeFreed объединяет глобальное сообщество из 1,000,000 любознательных умов

Узнайте больше о том, как обсуждают BeFreed в интернете

"Instead of endless scrolling, I just hit play on BeFreed. It saves me so much time."

@Moemenn

"I never knew where to start with nonfiction—BeFreed’s book lists turned into podcasts gave me a clear path."

@Chloe, Solo founder, LA

117

"Perfect balance between learning and entertainment. Finished ‘Thinking, Fast and Slow’ on my commute this week."

@Raaaaaachelw

"Crazy how much I learned while walking the dog. BeFreed = small habits → big gains."

@Matt, YC alum

108

"Reading used to feel like a chore. Now it’s just part of my lifestyle."

@Erin, Investment Banking Associate , NYC

254

"Feels effortless compared to reading. I’ve finished 6 books this month already."

@djmikemoore

"BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."

@Pitiful

4.5K

"BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."

@SofiaP

"BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"

@Jaded_Falcon

201

"It is great for me to learn something from the book without reading it."

@OojasSalunke

"The themed book list podcasts help me connect ideas across authors—like a guided audio journey."

@Leo, Law Student, UPenn

483

"Makes me feel smarter every time before going to work"

@Cashflowbubu

"Instead of endless scrolling, I just hit play on BeFreed. It saves me so much time."

@Moemenn

"I never knew where to start with nonfiction—BeFreed’s book lists turned into podcasts gave me a clear path."

@Chloe, Solo founder, LA

117

"Perfect balance between learning and entertainment. Finished ‘Thinking, Fast and Slow’ on my commute this week."

@Raaaaaachelw

"Crazy how much I learned while walking the dog. BeFreed = small habits → big gains."

@Matt, YC alum

108

"Reading used to feel like a chore. Now it’s just part of my lifestyle."

@Erin, Investment Banking Associate , NYC

254

"Feels effortless compared to reading. I’ve finished 6 books this month already."

@djmikemoore

"BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."

@Pitiful

4.5K

"BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."

@SofiaP

"BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"

@Jaded_Falcon

201

"It is great for me to learn something from the book without reading it."

@OojasSalunke

"The themed book list podcasts help me connect ideas across authors—like a guided audio journey."

@Leo, Law Student, UPenn

483

"Makes me feel smarter every time before going to work"

@Cashflowbubu

"Instead of endless scrolling, I just hit play on BeFreed. It saves me so much time."

@Moemenn

"I never knew where to start with nonfiction—BeFreed’s book lists turned into podcasts gave me a clear path."

@Chloe, Solo founder, LA

117

"Perfect balance between learning and entertainment. Finished ‘Thinking, Fast and Slow’ on my commute this week."

@Raaaaaachelw

"Crazy how much I learned while walking the dog. BeFreed = small habits → big gains."

@Matt, YC alum

108

"Reading used to feel like a chore. Now it’s just part of my lifestyle."

@Erin, Investment Banking Associate , NYC

254

"Feels effortless compared to reading. I’ve finished 6 books this month already."

@djmikemoore

"BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."

@Pitiful

4.5K

"BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."

@SofiaP

"BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"

@Jaded_Falcon

201

"It is great for me to learn something from the book without reading it."

@OojasSalunke

"The themed book list podcasts help me connect ideas across authors—like a guided audio journey."

@Leo, Law Student, UPenn

483

"Makes me feel smarter every time before going to work"

@Cashflowbubu

1.5K Ratings4.7

Начните своё обучение прямо сейчас

Скачать это резюме

Получите резюме книги «Conversational Intelligence» в формате PDF или EPUB бесплатно. Распечатайте или читайте офлайн в любое время.

Conversational Intelligence

Judith E. Glaser

3.55 (1145 Reviews)

Communication skill Leadership Business Relationship

Обзор

Ключевые Выводы

Автор

Часто Задаваемые Вопросы

Исследуйте Свой Способ Обучения

Краткое резюме9мин

Почувствуйте книгу через голос автора

Глубокое погружение42мин

Превратите знания в увлекательные, богатые примерами идеи

Карточки7 идей

Захватите ключевые идеи мгновенно для быстрого обучения

Развлекательно25мин

Наслаждайтесь книгой в весёлой и увлекательной форме

Лучшая цитата из «Conversational Intelligence»

The most profound insight from this experience is that conversations don't just reflect our reality-they create it.

Похожее

26 sources

Social Intelligence: The New High IQ

The Introvert's Guide to Small Talk: 5 Steps to Painless Conversations

17 sources

Conversation Confidence Decoded

22 sources

Conversation Control: The Hidden Power

Conversations Worth Having

Jacqueline M. Stavros & Cheri Torres & David L. Cooperrider

Crucial Conversations

Joseph Grenny; Kerry Patterson; Ron McMillan; Al Switzler; Emily Gregory

Collaborative Intelligence (Lead Title)

Dawna Markova

6 sources

Transform Your Conversations: Expert Relationship Communication Skills

Supercommunicators

Charles Duhigg

Ключевые выводы

When Words Wound: The Hidden Chemistry of Failed Conversations

00:00

Have you ever watched a simple conversation spiral into disaster before your eyes? One moment you're discussing project deadlines, the next you're locked in a battle of wills, hearts racing, defenses up. What just happened? The answer lies not in what was said, but in what happened inside your brain the moment threat replaced trust. Judith E. Glaser spent three decades unraveling this mystery, discovering that our conversations aren't just exchanges of words-they're neurochemical events that physically reshape our brains and bodies. When she coached Anthony, a difficult client, their relationship deteriorated despite her expertise. She saw him as arrogant and impossible; he likely saw her as incompetent. They created competing mental movies where each played the villain in the other's story, ultimately "firing each other" in mutual failure. This wasn't a communication problem-it was a brain problem. Within .07 seconds of contact, our bodies detect electrical signals from others up to ten feet away, triggering instant friend-or-foe assessments. When conversations threaten us, the amygdala hijacks our executive functions, flooding us with cortisol that lingers for 26 hours. We stop listening to understand and start defending our territory. The gap between what we intend and what others experience becomes a chasm where relationships fall and die.

The Two Neural Highways: Where Trust and Fear Live

Rebuilding What's Broken: The TRUST Reset

The Three Levels: From Transaction to Transformation

The Addiction to Being Right: Breaking Corporate Toxicity

Priming the Brain: Creating Spaces Where Trust Flourishes

The Leadershift: From Fear to Transformation

Исследуйте Свой Способ Обучения

Краткое резюме

Краткое содержание Conversational Intelligence за 9 минут

00:00

Карточки

Топ-7 идей из Conversational Intelligence кратко

Развлекательно

Уроки из Conversational Intelligence в 25-минутных историях

00:00

Персонализация

Познакомьтесь с Conversational Intelligence по-своему.

Создано выпускниками Колумбийского университета в Сан-Франциско

BeFreed объединяет глобальное сообщество из 1,000,000 любознательных умов

Узнайте больше о том, как обсуждают BeFreed в интернете

"Instead of endless scrolling, I just hit play on BeFreed. It saves me so much time."

@Moemenn

"I never knew where to start with nonfiction—BeFreed’s book lists turned into podcasts gave me a clear path."

@Chloe, Solo founder, LA

117

"Perfect balance between learning and entertainment. Finished ‘Thinking, Fast and Slow’ on my commute this week."

@Raaaaaachelw

"Crazy how much I learned while walking the dog. BeFreed = small habits → big gains."

@Matt, YC alum

108

"Reading used to feel like a chore. Now it’s just part of my lifestyle."

@Erin, Investment Banking Associate , NYC

254

"Feels effortless compared to reading. I’ve finished 6 books this month already."

@djmikemoore

"BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."

@Pitiful

4.5K

"BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."

@SofiaP

"BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"

@Jaded_Falcon

201

"It is great for me to learn something from the book without reading it."

@OojasSalunke

"The themed book list podcasts help me connect ideas across authors—like a guided audio journey."

@Leo, Law Student, UPenn

483

"Makes me feel smarter every time before going to work"

@Cashflowbubu

Создано выпускниками Колумбийского университета в Сан-Франциско

BeFreed объединяет глобальное сообщество из 1,000,000 любознательных умов

Узнайте больше о том, как обсуждают BeFreed в интернете

"Instead of endless scrolling, I just hit play on BeFreed. It saves me so much time."

@Moemenn

"I never knew where to start with nonfiction—BeFreed’s book lists turned into podcasts gave me a clear path."

@Chloe, Solo founder, LA

117

"Perfect balance between learning and entertainment. Finished ‘Thinking, Fast and Slow’ on my commute this week."

@Raaaaaachelw

"Crazy how much I learned while walking the dog. BeFreed = small habits → big gains."

@Matt, YC alum

108

"Reading used to feel like a chore. Now it’s just part of my lifestyle."

@Erin, Investment Banking Associate , NYC

254

"Feels effortless compared to reading. I’ve finished 6 books this month already."

@djmikemoore

"BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."

@Pitiful

4.5K

"BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."

@SofiaP

"BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"

@Jaded_Falcon

201

"It is great for me to learn something from the book without reading it."

@OojasSalunke

"The themed book list podcasts help me connect ideas across authors—like a guided audio journey."

@Leo, Law Student, UPenn

483

"Makes me feel smarter every time before going to work"

@Cashflowbubu

"Instead of endless scrolling, I just hit play on BeFreed. It saves me so much time."

@Moemenn

"I never knew where to start with nonfiction—BeFreed’s book lists turned into podcasts gave me a clear path."

@Chloe, Solo founder, LA

117

"Perfect balance between learning and entertainment. Finished ‘Thinking, Fast and Slow’ on my commute this week."

@Raaaaaachelw

"Crazy how much I learned while walking the dog. BeFreed = small habits → big gains."

@Matt, YC alum

108

"Reading used to feel like a chore. Now it’s just part of my lifestyle."

@Erin, Investment Banking Associate , NYC

254

"Feels effortless compared to reading. I’ve finished 6 books this month already."

@djmikemoore

"BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."

@Pitiful

4.5K

"BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."

@SofiaP

"BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"

@Jaded_Falcon

201

"It is great for me to learn something from the book without reading it."

@OojasSalunke

"The themed book list podcasts help me connect ideas across authors—like a guided audio journey."

@Leo, Law Student, UPenn

483

"Makes me feel smarter every time before going to work"

@Cashflowbubu

"Instead of endless scrolling, I just hit play on BeFreed. It saves me so much time."

@Moemenn

"I never knew where to start with nonfiction—BeFreed’s book lists turned into podcasts gave me a clear path."

@Chloe, Solo founder, LA

117

"Perfect balance between learning and entertainment. Finished ‘Thinking, Fast and Slow’ on my commute this week."

@Raaaaaachelw

"Crazy how much I learned while walking the dog. BeFreed = small habits → big gains."

@Matt, YC alum

108

"Reading used to feel like a chore. Now it’s just part of my lifestyle."

@Erin, Investment Banking Associate , NYC

254

"Feels effortless compared to reading. I’ve finished 6 books this month already."

@djmikemoore

"BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."

@Pitiful

4.5K

"BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."

@SofiaP

"BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"

@Jaded_Falcon

201

"It is great for me to learn something from the book without reading it."

@OojasSalunke

"The themed book list podcasts help me connect ideas across authors—like a guided audio journey."

@Leo, Law Student, UPenn

483

"Makes me feel smarter every time before going to work"

@Cashflowbubu

1.5K Ratings4.7

Начните своё обучение прямо сейчас

Скачать это резюме

Conversational Intelligence by Judith E. Glaser Summary

Overview of Conversational Intelligence

Similar books to Conversational Intelligence

Лучшая цитата из «Conversational Intelligence»

Режим Краткое резюме - Прочитайте или прослушайте краткое содержание Conversational Intelligence за 9 минут

Режим Карточки - Топ-7 идей из Conversational Intelligence кратко

Режим Развлекательно - Уроки из Conversational Intelligence в 25-минутных историях

Режим Персонализация - Прочитайте или прослушайте краткое содержание Conversational Intelligence за 0 минут

Скачать Conversational Intelligence PDF

Скачать Conversational Intelligence EPUB

Conversational Intelligence by Judith E. Glaser Summary

Overview of Conversational Intelligence

Similar books to Conversational Intelligence

Лучшая цитата из «Conversational Intelligence»

Похожее

Ключевые выводы

When Words Wound: The Hidden Chemistry of Failed Conversations

The Two Neural Highways: Where Trust and Fear Live

Rebuilding What's Broken: The TRUST Reset

The Three Levels: From Transaction to Transformation

The Addiction to Being Right: Breaking Corporate Toxicity

Priming the Brain: Creating Spaces Where Trust Flourishes

The Leadershift: From Fear to Transformation

Режим Краткое резюме - Прочитайте или прослушайте краткое содержание Conversational Intelligence за 9 минут

Режим Карточки - Топ-7 идей из Conversational Intelligence кратко

Режим Развлекательно - Уроки из Conversational Intelligence в 25-минутных историях

Режим Персонализация - Прочитайте или прослушайте краткое содержание Conversational Intelligence за 0 минут

Скачать Conversational Intelligence PDF

Скачать Conversational Intelligence EPUB

Похожее

Ключевые выводы

When Words Wound: The Hidden Chemistry of Failed Conversations

The Two Neural Highways: Where Trust and Fear Live

Rebuilding What's Broken: The TRUST Reset

The Three Levels: From Transaction to Transformation

The Addiction to Being Right: Breaking Corporate Toxicity

Priming the Brain: Creating Spaces Where Trust Flourishes

The Leadershift: From Fear to Transformation