
Discover why retail's "Sherlock Holmes" has revolutionized shopping psychology in 27 languages. Required reading in MBA programs worldwide, Paco Underhill's masterpiece reveals why moving senior-targeted products from bottom shelves to eye-level dramatically increases sales. One-third of Fortune 100 companies already know why.
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Ever notice how you instinctively turn right when entering a store? Or how you abandon a crowded display even when interested in the merchandise? These aren't random behaviors but predictable patterns of human shopping psychology. Through thousands of hours observing shoppers in their natural habitat, retail anthropologists have uncovered the hidden science behind our shopping behaviors. Like field researchers studying an undiscovered tribe, they track our movements, document our interactions with merchandise, and analyze our decision-making processes. The insights gained have transformed retail environments worldwide, influencing everything from the layout of Apple stores to the design of Starbucks cafes. The most fascinating discoveries often come from unexpected observations. Take the "butt-brush effect" - shoppers (especially women) will abandon their interest in merchandise after being bumped from behind just once or twice. When one department store moved a poorly performing tie rack just a few feet off a main aisle, sales jumped dramatically. This single insight reveals something profound: our physical comfort directly impacts our purchasing decisions. Shopping isn't just a transaction; it's a deeply human experience shaped by our biological wiring.
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Criado por ex-alunos da Universidade de Columbia em San Francisco
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Criado por ex-alunos da Universidade de Columbia em San Francisco

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