
Transform your marketing strategy with "The Brand Benefits Playbook" - the groundbreaking guide that shifts focus from features to customer benefits. Praised by 600,000+ MarketingProfs subscribers, this customer-centric approach has revolutionized strategies for Intel and AIG. Why do successful brands sell benefits, not features?
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Imagine walking into a store to buy a new phone. Are you looking for gigabytes of RAM and processor speeds, or are you seeking the ability to capture life's precious moments, stay connected with loved ones, and express your personal style? This fundamental distinction between what products have (features) and what they do for us (benefits) lies at the heart of transformative marketing. The most successful brands understand that customers don't buy products - they buy outcomes, experiences, and identities. This benefits-focused approach prevents the marketing myopia that has doomed countless companies like Kodak, who defined themselves by their products (film) rather than the underlying benefit they provided (preserving memories), leaving them vulnerable to digital disruption despite inventing the first digital camera. Benefits come in three crucial forms: functional (solving problems), experiential (engaging senses), and symbolic (reflecting identity). When Apple launched the iPhone, customers couldn't describe the specific features they wanted in a smartphone, but they deeply desired the benefits it would provide - convenience, visual appeal, and status - which Apple delivered more effectively than BlackBerry. By understanding what customers truly value, companies can transcend industry boundaries and recognize unexpected competitors. Allstate Insurance, for instance, realized that Ring doorbells provide similar home security benefits despite being in an entirely different industry.
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Criado por ex-alunos da Universidade de Columbia em San Francisco
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Criado por ex-alunos da Universidade de Columbia em San Francisco

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