
Ever faced someone who's completely irrational? Mark Goulston's "Talking to Crazy" offers game-changing strategies endorsed by leadership guru Marshall Goldsmith. Learn the controversial "Sanity Cycle" technique that transforms confrontations into conversations - without becoming crazy yourself.
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First, let's clarify what we mean by "crazy." I'm not referring to people with clinical mental illnesses. Instead, I'm talking about those moments when people – including ourselves – act irrationally, refuse to listen to reason, or behave in ways that go against their own interests. It's that colleague who flies off the handle at the slightest provocation, or the family member who stubbornly clings to illogical beliefs. The key to dealing with these situations is to understand that beneath every irrational behavior lies a rational explanation. People don't just wake up one day and decide to be difficult. Their actions are often rooted in deep-seated fears, insecurities, or past traumas. By recognizing this, we can approach these challenging interactions with empathy and insight. Let me give you an example. I once had a client, let's call him Tom, who would become irrationally angry whenever his wife asked him about their finances. On the surface, his reaction seemed completely out of proportion. But as we dug deeper, we discovered that Tom's father had lost everything in a bad investment when Tom was a child. This childhood experience had left Tom with a deep-seated fear of financial insecurity, which manifested as anger when the topic was broached.
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Criado por ex-alunos da Universidade de Columbia em San Francisco
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Criado por ex-alunos da Universidade de Columbia em San Francisco

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