
In "Change by Design," IDEO CEO Tim Brown reveals how design thinking transformed business innovation. The methodology behind Bank of America's "Keep the Change" program generated 700,000+ new accounts in one year. What counterintuitive approach do Kaiser Permanente and Kraft both use to revolutionize their industries?
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The world's most intractable problems don't need more technology - they need better design. When Tim Brown introduced design thinking to the business world, he wasn't just proposing a methodology but a revolution in problem-solving. What if, instead of starting with technical specifications or profit margins, we began by deeply understanding the people we're designing for? This radical yet simple idea has transformed industries from healthcare to finance and influenced organizations from Apple to government agencies. In an era increasingly dominated by artificial intelligence and automation, Brown's emphasis on human needs, empathy, and creative collaboration feels more vital than ever. Design thinking balances what's technically possible with what's financially viable and - most importantly - what people actually need and desire. It's about making the designer's toolkit accessible to everyone, tapping into our innate creative capacities while complementing analytical thinking.
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Criado por ex-alunos da Universidade de Columbia em San Francisco
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Criado por ex-alunos da Universidade de Columbia em San Francisco

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