The CCO’s AI Security Narrative: Bridging the Visibility Gap
Learn how Chief Customer Officers like Eva Klein bridge the visibility to control gap in AI security to drive customer success and data operationalization.
Mejor cita de The CCO’s AI Security Narrative: Bridging the Visibility Gap
The most common mistake leaders make is assuming that 'visibility'—just seeing where the data is—is enough to keep customers happy. But there is a massive 'visibility to control gap' that is frustrating your customer base; your role is no longer just about onboarding and retention, but helping customers operationalize data security so they can move from 'seeing' a threat to 'acting' on it with confidence.
Esta lección de audio fue creada por un miembro de la comunidad BeFreed
Pull together a range of sources around how, as a chief customer officer, i can hemp build narratives that help my customer base understand the intersection of AI and security
Preguntas frecuentes
In the modern AI era, the role of a Chief Customer Officer (CCO) has evolved beyond traditional onboarding and retention. As seen with Eva Klein at Forcepoint, a CCO must now help customers operationalize data security to achieve measurable outcomes. This involves moving past standard customer success playbooks to ensure that security measures actually work as the risk landscape changes, particularly as organizations adopt agentic AI and navigate complex cloud environments.
The visibility to control gap is a significant challenge where customers can see potential risks but feel powerless to stop them in real time. While many leaders assume providing visibility is enough to maintain customer satisfaction, the rapid scale of AI adoption requires more. Bridging this gap means helping customers move from simply seeing a threat to acting on it with confidence, ensuring their security investments lead to actual control over sensitive data.
Forcepoint is addressing the shifting security landscape by bringing on experienced leaders like Eva Klein to lead their global customer success organization. The company recognizes that in the age of agentic AI and synthetic data, customers no longer measure security by individual features. Instead, they focus on whether security solutions can be operationalized to protect sensitive data across SaaS applications and cloud platforms while closing the gap between visibility and real-time control.
Descubre más
Learn about AI and security around AI
Learn about AI and security around AI
As AI integrates into critical infrastructure, understanding its unique security landscape is essential for developers and policy makers. This plan is ideal for tech professionals looking to bridge the gap between machine learning innovation and robust cybersecurity defense.
Become expert in AI security
Become expert in AI security
As AI integration accelerates, securing these systems against sophisticated attacks has become a critical technical priority. This plan is ideal for cybersecurity professionals and data scientists looking to master adversarial defense and privacy-preserving implementation.
AI & Wealth Mindset for OT Cyber Security
AI & Wealth Mindset for OT Cyber Security
This learning plan is designed for OT security professionals looking to transcend traditional roles by merging technical mastery with entrepreneurial AI applications. It bridges the gap between industrial safety and wealth creation, providing a roadmap for building scalable, AI-powered security businesses.
Effective Corporate AI Adoption & Usage
Effective Corporate AI Adoption & Usage
As AI reshapes the competitive landscape, leaders must bridge the gap between technical potential and organizational execution. This plan is designed for executives and managers who need to move beyond the hype to implement responsible, high-ROI AI strategies.
Learn how to better use AI
Learn how to better use AI
As artificial intelligence reshapes the professional landscape, literacy in these tools is no longer optional but a competitive necessity. This plan is designed for professionals and business leaders who need to transition from basic AI awareness to strategic, ethical implementation.
AI Leadership, Coaching & Productivity
AI Leadership, Coaching & Productivity
As AI redefines the modern workplace, leaders must balance technological proficiency with human-centric coaching. This plan is designed for managers and executives who want to leverage automation to boost productivity while fostering a culture of continuous individual growth.
Explore Local AI Models and Infrastructure
Explore Local AI Models and Infrastructure
This plan is essential for developers and IT architects who need to maintain data sovereignty while leveraging powerful AI capabilities. It bridges the gap between theoretical model building and the practical infrastructure required to run private, secure, and automated AI systems.
Ai workflows
Ai workflows
As businesses race to integrate artificial intelligence, mastering automated systems has become a critical competitive advantage. This plan is ideal for operations managers, developers, and leaders looking to transform manual tasks into scalable, intelligent AI-driven workflows.
Creado por exalumnos de la Universidad de Columbia en San Francisco
"Instead of endless scrolling, I just hit play on BeFreed. It saves me so much time."
"I never knew where to start with nonfiction—BeFreed’s book lists turned into podcasts gave me a clear path."
"Perfect balance between learning and entertainment. Finished ‘Thinking, Fast and Slow’ on my commute this week."
"Crazy how much I learned while walking the dog. BeFreed = small habits → big gains."
"Reading used to feel like a chore. Now it’s just part of my lifestyle."
"Feels effortless compared to reading. I’ve finished 6 books this month already."
"BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."
"BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."
"BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"
"It is great for me to learn something from the book without reading it."
"The themed book list podcasts help me connect ideas across authors—like a guided audio journey."
"Makes me feel smarter every time before going to work"
Creado por exalumnos de la Universidad de Columbia en San Francisco
"Instead of endless scrolling, I just hit play on BeFreed. It saves me so much time."
"I never knew where to start with nonfiction—BeFreed’s book lists turned into podcasts gave me a clear path."
"Perfect balance between learning and entertainment. Finished ‘Thinking, Fast and Slow’ on my commute this week."
"Crazy how much I learned while walking the dog. BeFreed = small habits → big gains."
"Reading used to feel like a chore. Now it’s just part of my lifestyle."
"Feels effortless compared to reading. I’ve finished 6 books this month already."
"BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."
"BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."
"BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"
"It is great for me to learn something from the book without reading it."
"The themed book list podcasts help me connect ideas across authors—like a guided audio journey."
"Makes me feel smarter every time before going to work"
"Instead of endless scrolling, I just hit play on BeFreed. It saves me so much time."
"I never knew where to start with nonfiction—BeFreed’s book lists turned into podcasts gave me a clear path."
"Perfect balance between learning and entertainment. Finished ‘Thinking, Fast and Slow’ on my commute this week."
"Crazy how much I learned while walking the dog. BeFreed = small habits → big gains."
"Reading used to feel like a chore. Now it’s just part of my lifestyle."
"Feels effortless compared to reading. I’ve finished 6 books this month already."
"BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."
"BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."
"BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"
"It is great for me to learn something from the book without reading it."
"The themed book list podcasts help me connect ideas across authors—like a guided audio journey."
"Makes me feel smarter every time before going to work"
"Instead of endless scrolling, I just hit play on BeFreed. It saves me so much time."
"I never knew where to start with nonfiction—BeFreed’s book lists turned into podcasts gave me a clear path."
"Perfect balance between learning and entertainment. Finished ‘Thinking, Fast and Slow’ on my commute this week."
"Crazy how much I learned while walking the dog. BeFreed = small habits → big gains."
"Reading used to feel like a chore. Now it’s just part of my lifestyle."
"Feels effortless compared to reading. I’ve finished 6 books this month already."
"BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."
"BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."
"BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"
"It is great for me to learn something from the book without reading it."
"The themed book list podcasts help me connect ideas across authors—like a guided audio journey."
"Makes me feel smarter every time before going to work"
