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    Build for Change by Alan Trefler Summary

    Build for Change
    Alan Trefler
    3.49 (57 Reviews)
    BusinessTechnologyLeadership
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    Overview of Build for Change

    In "Build for Change," Pegasystems CEO Alan Trefler reveals why today's businesses fail when facing Generation D consumers who discover, devour, then demonize brands. How did Nokia and Borders collapse? The answer lies in continuous digital innovation that tech leaders now consider essential.

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    Build for Change isn't just a book — it's a masterclass in Business. To help you absorb its lessons in the way that works best for you, we offer five unique learning modes. Whether you're a deep thinker, a fast learner, or a story lover, there's a mode designed to fit your style.

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    The Digital Revolution That's Eating Your Business

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    Imagine waking up to discover your once-loyal customers have suddenly vanished. This isn't science fiction-it's the "customerpocalypse" that Alan Trefler warns is already underway. In today's hyper-connected world, traditional notions of customer loyalty have been turned upside down by what Trefler calls "Generation D"-consumers defined not by age but by digital behavior patterns. These customers are hyper-connected, tech-savvy, and extraordinarily demanding. They don't just expect good service; they demand perfect experiences across every touchpoint. When pleased, they incorporate brands into their identity. When disappointed, they transform into brand assassins, leveraging social media to inflict maximum damage with unprecedented speed. Remember Microsoft's Xbox One launch disaster? When they announced restrictions on used games and mandatory online connectivity, the backlash wasn't just complaints-it was organized boycotts and viral campaigns that forced a complete reversal within days. This is the raw power of Generation D, and they're reshaping expectations across all consumer demographics. The old power dynamic has flipped: as former GM CEO Rick Wagoner admitted, "We used to 'own' the customer. Now we hope and pray that they want to 'own' us."

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    When More Data Creates Less Understanding

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    From Raw Data to Meaningful Relationships

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    Building Customer Processes That Actually Work

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    Breaking Down the Business-IT Barrier

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    Becoming a Digital-First Organization

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    Your Software Is Your Business Now