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    How Trust Works by Peter H. Kim Summary

    How Trust Works
    Peter H. Kim
    3.64 (121 Reviews)
    PsychologyRelationshipCommunication skillBusiness
    概述
    核心要点
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    Overview of How Trust Works

    In "How Trust Works," USC professor Peter Kim shatters conventional wisdom: trust isn't always earned gradually. His award-winning research reveals why a single bad act outweighs lifetime goodness, and why apologies work for competence violations but not integrity breaches. Featured in NYT and NPR.

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    《How Trust Works》精选金句

    “

    When trust is broken, it doesn't just damage a specific relationship-it can transform how we see humanity itself.

    ”
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    《How Trust Works》不仅仅是一本书——它是Psychology领域的大师课。为了帮助你以最适合的方式吸收书中精华,我们提供五种独特的学习模式。无论你是深度思考者、快速学习者还是故事爱好者,总有一种模式适合你。

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    "Perfect balance between learning and entertainment. Finished ‘Thinking, Fast and Slow’ on my commute this week."

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    "Crazy how much I learned while walking the dog. BeFreed = small habits → big gains."

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    "Reading used to feel like a chore. Now it’s just part of my lifestyle."

    @Erin, Investment Banking Associate , NYC
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    "Feels effortless compared to reading. I’ve finished 6 books this month already."

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    "The themed book list podcasts help me connect ideas across authors—like a guided audio journey."

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    "Makes me feel smarter every time before going to work"

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    热门分类
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    名人书单
    Elon MuskCharlie KirkBill GatesSteve JobsAndrew HubermanJoe RoganJordan Peterson
    获奖作品
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    ManagementAmerican HistoryWarTradingStoicismAnxietySex
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    2025 Best Non Fiction Books2024 Best Non Fiction Books2023 Best Non Fiction Books
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    核心要点

    1

    Why We Can't Stop Trusting-Even When We Should

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    Think about the last time someone let you down. Maybe a friend broke a promise, or a company failed to deliver what they advertised. Your first instinct was probably to pull back, to protect yourself. Yet here's what's strange: despite living in an era where trust seems to be collapsing-where only 36% of Americans say they trust their fellow citizens-we still extend trust to strangers every single day. We hand our credit cards to waiters, share our deepest fears with therapists we've just met, and click "I agree" on terms we haven't read. This paradox lies at the heart of a fascinating truth: we're hardwired to trust, even when logic suggests we shouldn't. Research reveals something counterintuitive about how we approach new relationships. We don't start at zero and slowly build confidence. Instead, we begin with surprisingly high trust levels-often at the midpoint or above on trust scales. This isn't naivety; it's evolutionary wisdom. Three forces drive this tendency: the systems around us (laws, incentives, social norms) that make betrayal costly; our personality traits that predispose many of us toward optimism; and our lightning-fast assessments of others based on competence, integrity, fairness, and loyalty. These snap judgments happen before we have real evidence, relying on shortcuts like group membership, reputation, and even facial features. A person with a "trustworthy face" often receives more trust-and then, remarkably, lives up to it. When people feel trusted, they frequently rise to meet those expectations rather than exploit them. This baseline trust greases the wheels of society. Without it, every handshake would require a background check, every transaction a legal team. Countries with higher trust levels consistently outperform low-trust societies economically, precisely because trust reduces friction and enables cooperation. But when that trust shatters, we're remarkably bad at putting the pieces back together.

    2

    The Aftershocks Nobody Sees and Why Apologies Backfire

    3

    The Power of Intent and the Incentive to Lie

    4

    The Stories We Tell Ourselves and What Punishment Really Accomplishes

    5

    When Power Protects the Guilty and Groups Amplify Distrust

    6

    The Moral Foundations That Divide Us

    7

    Reclaiming Our Shared Humanity