CMO to CRO book cover

CMO to CRO by Mike Geller & Rolly Keenan & Brandi Starr Summary

CMO to CRO
Mike Geller & Rolly Keenan & Brandi Starr
3.68 (44 Reviews)
Business
Leadership
Entrepreneurship
概述
核心要点
作者
常见问题

Overview of CMO to CRO

In "CMO to CRO," industry experts reveal how breaking down departmental silos creates exponential growth. Business leaders praise this 2021 game-changer for transforming revenue strategies. What if the secret to customer-centric success isn't more marketing - but a complete leadership revolution?

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核心要点

1

The Problem: Siloed Departments and Fragmented Customer Experiences

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In today's business landscape, we often see organizations operating in departmental silos. Marketing, sales, and customer service teams work independently, each focused on their own goals and metrics. This fragmentation leads to disjointed customer experiences and missed opportunities for revenue growth. For instance, imagine a scenario where a customer receives a promotional email from the marketing team, only to find that the sales team is unaware of the offer when they follow up. Or consider a case where a customer service representative can't access the full history of a customer's interactions with the company, leading to frustrating repetitions and delays in problem-solving. These disconnects not only harm the customer experience but also result in inefficiencies and lost revenue. As leaders, we must recognize that the traditional organizational structure is no longer serving our customers or our bottom line.

2

The Solution: The Rise of the Chief Revenue Officer

3

Leveraging Technology for Customer-Centric Growth

4

Reorganizing for Revenue: A Blueprint for Change

5

The Future of Customer Experience and Revenue Growth

6

Conclusion: Embracing the Revenue Takeover

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@Chloe, Solo founder, LA
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117

"Perfect balance between learning and entertainment. Finished ‘Thinking, Fast and Slow’ on my commute this week."

@Raaaaaachelw
platform
star
star
star
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"Crazy how much I learned while walking the dog. BeFreed = small habits → big gains."

@Matt, YC alum
platform
comments
12
likes
108

"Reading used to feel like a chore. Now it’s just part of my lifestyle."

@Erin, Investment Banking Associate , NYC
platform
comments
254
likes
17

"Feels effortless compared to reading. I’ve finished 6 books this month already."

@djmikemoore
platform
star
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"BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."

@Pitiful
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"BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."

@SofiaP
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"BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"

@Jaded_Falcon
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"It is great for me to learn something from the book without reading it."

@OojasSalunke
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"The themed book list podcasts help me connect ideas across authors—like a guided audio journey."

@Leo, Law Student, UPenn
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"Makes me feel smarter every time before going to work"

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"Instead of endless scrolling, I just hit play on BeFreed. It saves me so much time."

@Moemenn
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"I never knew where to start with nonfiction—BeFreed’s book lists turned into podcasts gave me a clear path."

@Chloe, Solo founder, LA
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12
likes
117

"Perfect balance between learning and entertainment. Finished ‘Thinking, Fast and Slow’ on my commute this week."

@Raaaaaachelw
platform
star
star
star
star
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"Crazy how much I learned while walking the dog. BeFreed = small habits → big gains."

@Matt, YC alum
platform
comments
12
likes
108

"Reading used to feel like a chore. Now it’s just part of my lifestyle."

@Erin, Investment Banking Associate , NYC
platform
comments
254
likes
17

"Feels effortless compared to reading. I’ve finished 6 books this month already."

@djmikemoore
platform
star
star
star
star
star

"BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."

@Pitiful
platform
comments
96
likes
4.5K

"BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."

@SofiaP
platform
star
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"BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"

@Jaded_Falcon
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comments
201
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"It is great for me to learn something from the book without reading it."

@OojasSalunke
platform
star
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"The themed book list podcasts help me connect ideas across authors—like a guided audio journey."

@Leo, Law Student, UPenn
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comments
37
likes
483

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