
Discover the first comprehensive blueprint for AI-powered automation that transformed post-pandemic business. Accenture's top tech veterans reveal how companies compressed a decade of digital transformation into months, creating a human-centric approach that elevates both efficiency and customer experience simultaneously.
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Imagine a world where technology doesn't replace human creativity but amplifies it - where Italian journalists embrace AI assistants that check their work, where insurance companies craft hyper-personalized policies, and where banks provide expert financial guidance 24/7 through digital advisors. This isn't science fiction; it's the present reality of intelligent automation as detailed in "The Automation Advantage." Written during the pandemic - a period that saw 55% of companies increase their automation investments - this practical guide emerges from real-world experience rather than theoretical concepts. The question for businesses today isn't whether to automate but how to scale automation effectively across organizations in ways that enhance human capabilities rather than replace them. Automation has evolved dramatically since Ford engineer Del Harder first coined the term less than 75 years ago. While the Industrial Revolution introduced mechanized processes, today's intelligent automation incorporates cognitive technology that makes decisions, recommends actions, and even evolves its own capabilities. We experience this daily through Netflix recommendations, augmented reality shopping, surgical diagnostic tools, and customer service chatbots. What's remarkable is how these technologies are being embraced rather than feared. Consider Il Secolo XIX newspaper, where journalists universally adopted an AI assistant that checks data consistency and suggests relevant links. Rather than feeling threatened, the staff welcomed a tool that enhanced their creativity and judgment.
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Создано выпускниками Колумбийского университета в Сан-Франциско
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Создано выпускниками Колумбийского университета в Сан-Франциско

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