
In "Marketing 5.0," Philip Kotler reveals how technology and humanity converge to transform business. Inspired by Japan's Society 5.0, this guide blends AI, AR, and human empathy to create personalized customer journeys. How will you navigate marketing's next frontier?
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Marketing has undergone a remarkable transformation over decades. What began as product-centric Marketing 1.0 evolved through customer-oriented 2.0, human-centric 3.0, and digital-focused 4.0. Now, Marketing 5.0 emerges as the thoughtful application of human-mimicking technologies to create, communicate, and enhance value throughout the customer journey. This isn't merely digitalization-it's using technology to deliver more human experiences at scale. Three critical challenges make this evolution necessary: a widening generation gap between decision-makers and digital-native consumers, prosperity polarization creating vanishing middle markets, and a growing digital divide between technology enthusiasts and skeptics. Marketing 5.0 addresses these challenges by leveraging "next tech"-AI, natural language processing, sensors, robotics, augmented reality, and blockchain-to enhance marketing across touchpoints. Real-world applications are already transforming industries. PepsiCo analyzes social conversations for product development, e-retailers employ recommendation engines for personalization, and companies like AB InDev and Lexus use AI for advertising creation. Despite this technological focus, humanity remains central-technology serves as the enabler while human empathy and creativity drive strategy.
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Создано выпускниками Колумбийского университета в Сан-Франциско
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Создано выпускниками Колумбийского университета в Сан-Франциско

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