10 Leadership Virtues for Disruptive Times: Coaching Your Team Through Immense Change and Challenge

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   The Disruption Vaccine: Leadership for Uncertain Times

   

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   In a world where change accelerates daily, Tom Ziglar offers a refreshing perspective on leadership. The COVID-19 pandemic demonstrated how quickly our work environments can transform-and surprisingly, many organizations discovered increased productivity as remote work eliminated commutes and rigid schedules. This massive disruption is just one example of the accelerating pace of change reshaping our world. From flying cars with AI pilots to healthcare delivered by drones, the future arriving on our doorstep demands a new leadership approach. The wisdom of Zig Ziglar remains relevant: "It's not what happens to you that determines how far you will go in life; it is how you handle what happens to you." During disruption, we always face a choice-fold up or rise up to create something better. The answer lies in ten leadership virtues that enable what Tom calls "Coach Leaders" to thrive during uncertainty by building bridges between people's pain and the organization's vision. These virtues form a "corrosion-proof" connection that grows stronger, not weaker, during times of challenge.

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   Coach Leadership: The Antidote to Remote Work Challenges

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   The shift toward coach-style leadership has accelerated because coaches get better results than managers - especially in remote environments. While managers delegate through authority, coaches serve as guides who co-create, ask questions, and focus on growth. During disruption, team members experience uncertainty that threatens their security. Coach Leaders understand the crucial "atmosphere connection" - people's feelings about their jobs directly correlate with their feelings about leadership. This becomes even more critical with remote teams, where building relationships and fostering innovation requires intentional empathy. The Ziglar approach unlocks potential through four steps: Inspire (breathe life into hopes), Influence (shape mindset through positive choices), Impart (build confidence for action), and Introduce (practices that transform habits). This removes pressure by focusing on incremental choices rather than dramatic change. Tools like DISC profiles help leaders adapt their communication to each team member's needs.

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   The Wheel of Life: Why Personal Balance Creates Professional Success

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   Quality of life directly impacts quality of work-particularly during disruptions when personal weaknesses become magnified. The Ziglar Wheel of Life encompasses seven interconnected areas: Career, Family, Financial, Mental, Personal, Physical, and Spiritual. Success requires balance across all spokes, as neglecting any area diminishes the others. Focusing solely on career while neglecting family and spiritual growth limits professional potential. Similarly, wealth without health merely creates "a chronically ill wealthy person." Coach Leaders influence team members' life balance by building trust through the ten virtues, then helping them evaluate their wheel balance. This holistic approach recognizes that personal challenges impact professional performance, especially during disruptions. By supporting team members across all life dimensions, Coach Leaders foster resilience that translates to sustained performance during difficult times. The coaching process follows four phases: Discovery (asking curious questions), Strategy (co-creating plans), Accountability (establishing clear follow-up), and Growth (developing self-coaching capabilities).

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   Selflessness: The Heart of Effective Leadership

   Developing selflessness shifts focus from self to others. Creating detailed gratitude lists for team members builds a foundation for valuing people for who they are, not just what they produce. When you ask deeper "why" questions beyond surface motivations, you uncover what truly drives your people. Help team members connect job performance to personal goals, showing they're working for dreams, not just paychecks. Sometimes this means transcending professional boundaries - like running errands for someone preparing for a presentation - demonstrating their dreams matter more than your authority. True listening is inherently selfless as it focuses entirely on the other person. Selfless leaders attend to tone, body language, and energy beyond words. No one complains about being truly listened to because it shows they matter more than deadlines or tasks. The "nice to have" tradition exemplifies thoughtfulness - not just any Starbucks drink but their favorite one, not just any thank-you card but one reflecting their interests. When facing challenges, mentally change seats with team members to understand their thoughts, feelings, and fears. Coach Leadership reaches its highest level when you're selfless enough to genuinely view challenges from your team's perspective.

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   Building Respect: The Foundation of Trust

   How you treat others, especially service workers, sets a powerful example. Tom recalls his parents visiting restaurants and treating every employee with genuine interest and respect, asking about their families and offering encouragement. These actions created lasting impressions and demonstrated that respecting everyone forms the foundation for team respect. In today's polarized environment, true respect acknowledges others' right to different beliefs without necessarily agreeing with them. Respect begins with self-respect, shown through intentional growth in mindset, spiritual and physical health, positive self-talk, and healthy boundaries. Before coaching conversations, create mental models by considering what outcome you want, what the other person is thinking and feeling, and what resources they might need. Understanding someone's perspective helps you better support their growth goals. As Bob Tiede noted, "Leadership is not as much about knowing the right answers as it is about asking the right questions!" When celebrating accomplishments, be meaningful and specific - detail what was achieved and how, connecting achievements to character qualities displayed. Recognizing someone incorrectly can be as harmful as not recognizing them at all.

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   Embracing Change: Humility in a Technological World

   Humility is essential when navigating major technological changes. Converging advances in blockchain, 5G networks, quantum computing, AI, and battery storage are transforming our work and lives. For perspective, blockchain could reduce a 90-day home refinancing process requiring fifty documents to just ten minutes through secure financial record storage. Leaders need courage and humility to embrace new technologies, even when it means appearing inexperienced before tech-savvy younger colleagues. When Tom shared with mentor Bob Tiede his frustration about having ideas without implementation capacity, Bob offered a crucial shift: "You're asking yourself the wrong question. The question shouldn't be 'How do I do this?' but 'Who should do this?'" With experts in unfamiliar areas, humility means asking questions rather than dictating methods. Few things impact people more profoundly than someone showing authentic curiosity about their thinking and choices.

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   Standing Firm: Creating a Legacy That Lasts

   During tough times, effective leadership requires both a strong spine and an open heart. Like a lighthouse in a hurricane, leading with integrity creates stability amid chaos and builds trust. P.T. Barnum in "The Greatest Showman" exemplifies this - recognizing greatness in society's outcasts and demanding they be treated with dignity. Your personal story is your greatest leadership asset. When Zig Ziglar shared his humble beginnings - born in "lower Alabama," raised by a widowed mother with fifth-grade education, struggling in school and sales - audiences shifted from thinking "I could never be like him" to "If he can, maybe I can." This identity connection motivates people to follow your recommendations until they see results. Though disruption accelerates, leading through these ten virtues creates a future where those you lead know you respond with kindness, serve selflessly, show respect, exercise humility, maintain self-control under pressure, stay positive, look for the best in everyone, illuminate the path forward, never give up, and stand firm. Your ultimate legacy isn't just passing knowledge but transferring character-building habits. The true measure of your leadership is who you help others become.

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