The New Rules of Sales and Service by David Meerman Scott Summary
Overview of The New Rules of Sales and Service
In "The New Rules of Sales and Service," David Meerman Scott revolutionizes business engagement. Endorsed by HubSpot's CEO as a "eureka" moment, this bestselling author reveals how real-time customer interaction and storytelling drive growth in our digital age. Still teaching thousands of companies worldwide.
Similar books to The New Rules of Sales and Service
著者の声を通じて本を感じる
知識を魅力的で例が豊富な洞察に変換
キーアイデアを瞬時にキャプチャして素早く学習
楽しく魅力的な方法で本を楽しむ
重要なポイント
The Digital Revolution That Changed Everything
Imagine a broken dishwasher leading to a business revelation. When David Meerman Scott's appliance failed, he chose Yale Appliance + Lighting despite higher prices because they offered something increasingly rare: exceptional service. While competitors focused solely on transactions, Yale created a comprehensive experience-consultative sales, digital warranty storage, flexible scheduling, and real-time delivery updates from drivers stuck in traffic. This simple yet uncommon approach transformed a potentially frustrating experience into a moment of delight that guaranteed future business. This anecdote perfectly captures the central insight of "The New Rules of Sales and Service": the internet hasn't just changed marketing; it has fundamentally transformed how we buy and receive service, creating an entirely new playbook for business success. With over five billion people instantly connected, we crave humanity in our technology-driven lives. Information about products is available 24/7, publishing content is essentially free, and customers have powerful voices through social networks and review sites.
From Cost Center to Revenue Driver: The Service Revolution
When Customers Take Control: The New Buying Process
Real-Time Engagement and Authentic Storytelling
Building Your Social Company
Your Personal Brand in the Social Age
Embracing the Human Connection in a Digital World
クイックサマリーモード - 『The New Rules of Sales and Service』の要約を9分で読む・聴く
『The New Rules of Sales and Service』の核心的なアイデアを分かりやすいポイントに分解し、革新的なチームがどのように創造、協力、成長するかを理解します。
フラッシュカードモード - 『The New Rules of Sales and Service』から厳選した6の洞察
『The New Rules of Sales and Service』を素早い記憶のヒントに凝縮し、率直さ、チームワーク、創造的な回復力の主要原則を強調します。
エンタメモード - 『The New Rules of Sales and Service』のレッスンを24分のストーリーで
鮮やかなストーリーテリングを通じて『The New Rules of Sales and Service』を体験し、イノベーションのレッスンを記憶に残り、応用できる瞬間に変えます。
パーソナライズモード - 『The New Rules of Sales and Service』の要約を0分で読む・聴く
何でも質問し、声を選び、本当にあなたに響く洞察を一緒に作り出しましょう。
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"Perfect balance between learning and entertainment. Finished ‘Thinking, Fast and Slow’ on my commute this week."
"Crazy how much I learned while walking the dog. BeFreed = small habits → big gains."
"Reading used to feel like a chore. Now it’s just part of my lifestyle."
"Feels effortless compared to reading. I’ve finished 6 books this month already."
"BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."
"BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."
"BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"
"It is great for me to learn something from the book without reading it."
"The themed book list podcasts help me connect ideas across authors—like a guided audio journey."
"Makes me feel smarter every time before going to work"
"Instead of endless scrolling, I just hit play on BeFreed. It saves me so much time."
"I never knew where to start with nonfiction—BeFreed’s book lists turned into podcasts gave me a clear path."
"Perfect balance between learning and entertainment. Finished ‘Thinking, Fast and Slow’ on my commute this week."
"Crazy how much I learned while walking the dog. BeFreed = small habits → big gains."
"Reading used to feel like a chore. Now it’s just part of my lifestyle."
"Feels effortless compared to reading. I’ve finished 6 books this month already."
"BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."
"BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."
"BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"
"It is great for me to learn something from the book without reading it."
"The themed book list podcasts help me connect ideas across authors—like a guided audio journey."
"Makes me feel smarter every time before going to work"
"Instead of endless scrolling, I just hit play on BeFreed. It saves me so much time."
"I never knew where to start with nonfiction—BeFreed’s book lists turned into podcasts gave me a clear path."
"Perfect balance between learning and entertainment. Finished ‘Thinking, Fast and Slow’ on my commute this week."
"Crazy how much I learned while walking the dog. BeFreed = small habits → big gains."
"Reading used to feel like a chore. Now it’s just part of my lifestyle."
"Feels effortless compared to reading. I’ve finished 6 books this month already."
"BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."
"BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."
"BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"
"It is great for me to learn something from the book without reading it."
"The themed book list podcasts help me connect ideas across authors—like a guided audio journey."
"Makes me feel smarter every time before going to work"
"Instead of endless scrolling, I just hit play on BeFreed. It saves me so much time."
"I never knew where to start with nonfiction—BeFreed’s book lists turned into podcasts gave me a clear path."
"Perfect balance between learning and entertainment. Finished ‘Thinking, Fast and Slow’ on my commute this week."
"Crazy how much I learned while walking the dog. BeFreed = small habits → big gains."
"Reading used to feel like a chore. Now it’s just part of my lifestyle."
"Feels effortless compared to reading. I’ve finished 6 books this month already."
"BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."
"BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."
"BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"
"It is great for me to learn something from the book without reading it."
"The themed book list podcasts help me connect ideas across authors—like a guided audio journey."
"Makes me feel smarter every time before going to work"
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