Hug Your Haters by Jay Baer Summary
Overview of Hug Your Haters
In "Hug Your Haters," Jay Baer reveals the shocking gap between businesses and customers: 80% of companies believe they deliver outstanding service, yet only 8% of customers agree. Transform complaints into loyalty with the revolutionary H.O.U.R.S. method that's reshaping modern customer service.
Similar books to Hug Your Haters
著者の声を通じて本を感じる
知識を魅力的で例が豊富な洞察に変換
キーアイデアを瞬時にキャプチャして素早く学習
楽しく魅力的な方法で本を楽しむ
重要なポイント
The Customer Complaint Revolution: Your Greatest Untapped Asset
Imagine a world where your angriest customers become your most loyal advocates. This isn't fantasy-it's the counterintuitive reality uncovered in groundbreaking research that's transforming how leading companies handle complaints. While most businesses view customer complaints as problems to minimize, forward-thinking organizations recognize them as their greatest untapped asset. The disconnect is staggering: 80% of businesses believe they deliver "superior" customer service, yet only 8% of customers agree. This gap represents both a crisis and an unprecedented opportunity. What separates beloved brands like Zappos and Nordstrom from their competitors isn't what they sell-it's how they respond when things go wrong. These companies understand a fundamental truth: your angriest customers aren't your biggest problem-ignoring them is. In today's hyperconnected world, every complaint is a chance to demonstrate your values to not just one customer, but potentially thousands of observers watching how you'll respond.
Customer Service as a Public Performance
The Psychology Behind Customer Complaints
The Financial Impact of Answering Every Complaint
The Two-Channel Response Strategy
Building a Hater-Hugging Organization
Embracing the Future of Customer Service
クイックサマリーモード - 『Hug Your Haters』の要約を10分で読む・聴く
『Hug Your Haters』の核心的なアイデアを分かりやすいポイントに分解し、革新的なチームがどのように創造、協力、成長するかを理解します。
フラッシュカードモード - 『Hug Your Haters』から厳選した10の洞察
『Hug Your Haters』を素早い記憶のヒントに凝縮し、率直さ、チームワーク、創造的な回復力の主要原則を強調します。
エンタメモード - 『Hug Your Haters』のレッスンを24分のストーリーで
鮮やかなストーリーテリングを通じて『Hug Your Haters』を体験し、イノベーションのレッスンを記憶に残り、応用できる瞬間に変えます。
パーソナライズモード - 『Hug Your Haters』の要約を0分で読む・聴く
何でも質問し、声を選び、本当にあなたに響く洞察を一緒に作り出しましょう。
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"BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."
"BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"
"It is great for me to learn something from the book without reading it."
"The themed book list podcasts help me connect ideas across authors—like a guided audio journey."
"Makes me feel smarter every time before going to work"
"Instead of endless scrolling, I just hit play on BeFreed. It saves me so much time."
"I never knew where to start with nonfiction—BeFreed’s book lists turned into podcasts gave me a clear path."
"Perfect balance between learning and entertainment. Finished ‘Thinking, Fast and Slow’ on my commute this week."
"Crazy how much I learned while walking the dog. BeFreed = small habits → big gains."
"Reading used to feel like a chore. Now it’s just part of my lifestyle."
"Feels effortless compared to reading. I’ve finished 6 books this month already."
"BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."
"BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."
"BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"
"It is great for me to learn something from the book without reading it."
"The themed book list podcasts help me connect ideas across authors—like a guided audio journey."
"Makes me feel smarter every time before going to work"
"Instead of endless scrolling, I just hit play on BeFreed. It saves me so much time."
"I never knew where to start with nonfiction—BeFreed’s book lists turned into podcasts gave me a clear path."
"Perfect balance between learning and entertainment. Finished ‘Thinking, Fast and Slow’ on my commute this week."
"Crazy how much I learned while walking the dog. BeFreed = small habits → big gains."
"Reading used to feel like a chore. Now it’s just part of my lifestyle."
"Feels effortless compared to reading. I’ve finished 6 books this month already."
"BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."
"BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."
"BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"
"It is great for me to learn something from the book without reading it."
"The themed book list podcasts help me connect ideas across authors—like a guided audio journey."
"Makes me feel smarter every time before going to work"
"Instead of endless scrolling, I just hit play on BeFreed. It saves me so much time."
"I never knew where to start with nonfiction—BeFreed’s book lists turned into podcasts gave me a clear path."
"Perfect balance between learning and entertainment. Finished ‘Thinking, Fast and Slow’ on my commute this week."
"Crazy how much I learned while walking the dog. BeFreed = small habits → big gains."
"Reading used to feel like a chore. Now it’s just part of my lifestyle."
"Feels effortless compared to reading. I’ve finished 6 books this month already."
"BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."
"BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."
"BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"
"It is great for me to learn something from the book without reading it."
"The themed book list podcasts help me connect ideas across authors—like a guided audio journey."
"Makes me feel smarter every time before going to work"
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