This is Service Design Thinking by Marc Stickdorn and Jakob Schneider Summary
Overview of This is Service Design Thinking
Revolutionizing how we design services, "This is Service Design Thinking" blends contributions from 23 international experts into a methodology that transformed business innovation. The book sparked the Global Service Jam, introducing tens of thousands to user-centered design principles that blur product-service boundaries.
Similar books to This is Service Design Thinking
Senti il libro attraverso la voce dell'autore
Trasforma la conoscenza in spunti coinvolgenti e ricchi di esempi
Cattura le idee chiave in un lampo per un apprendimento veloce
Goditi il libro in modo divertente e coinvolgente
Punti chiave
Redesigning Experiences: The Service Design Revolution
Imagine walking into a hotel where everything just works - from the seamless check-in to the room that seems to anticipate your needs. Now contrast that with the frustration of navigating a poorly designed healthcare system, where each department seems disconnected from the next. The difference isn't magic - it's service design thinking. This revolutionary approach transforms how organizations create experiences that truly work for people. Unlike traditional product design focused on tangible objects, service design addresses the invisible architecture of experiences unfolding over time. It's not just another business methodology but a fundamentally different way of seeing and creating value in our increasingly service-oriented world. What makes this approach particularly powerful is its interdisciplinary nature, combining methods from psychology, business strategy, interaction design, ethnography, and systems thinking to solve complex problems that single disciplines cannot address alone.
The Five Principles and Multidisciplinary Magic
Balancing Business Reality with Human Experience
Deep Listening: The Ethnographic Advantage
From Exploration to Implementation: The Service Design Process
Service Design in Action: Transforming Organizations
The Future of Service Design: From Tools to Philosophy
Modalità Riassunto Rapido - Leggi o ascolta il riassunto di This is Service Design Thinking in 10 minuti
Scomponi le idee chiave di This is Service Design Thinking in punti facili da capire per comprendere come i team innovativi creano, collaborano e crescono.
Modalità Flashcard - Top 8 Spunti da This is Service Design Thinking in Sintesi
Distilla This is Service Design Thinking in rapidi promemoria che evidenziano i principi chiave di franchezza, lavoro di squadra e resilienza creativa.
Modalità Divertente - Lezioni da This is Service Design Thinking Raccontate in Storie di 20 Min
Vivi This is Service Design Thinking attraverso narrazioni vivide che trasformano le lezioni di innovazione in momenti che ricorderai e applicherai.
Modalità Personalizza - Leggi o ascolta il riassunto di This is Service Design Thinking in 0 minuti
Chiedi qualsiasi cosa, scegli la voce e co-crea spunti che risuonino davvero con te.
Creato da alumni della Columbia University a San Francisco
"Instead of endless scrolling, I just hit play on BeFreed. It saves me so much time."
"I never knew where to start with nonfiction—BeFreed’s book lists turned into podcasts gave me a clear path."
"Perfect balance between learning and entertainment. Finished ‘Thinking, Fast and Slow’ on my commute this week."
"Crazy how much I learned while walking the dog. BeFreed = small habits → big gains."
"Reading used to feel like a chore. Now it’s just part of my lifestyle."
"Feels effortless compared to reading. I’ve finished 6 books this month already."
"BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."
"BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."
"BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"
"It is great for me to learn something from the book without reading it."
"The themed book list podcasts help me connect ideas across authors—like a guided audio journey."
"Makes me feel smarter every time before going to work"
Creato da alumni della Columbia University a San Francisco
"Instead of endless scrolling, I just hit play on BeFreed. It saves me so much time."
"I never knew where to start with nonfiction—BeFreed’s book lists turned into podcasts gave me a clear path."
"Perfect balance between learning and entertainment. Finished ‘Thinking, Fast and Slow’ on my commute this week."
"Crazy how much I learned while walking the dog. BeFreed = small habits → big gains."
"Reading used to feel like a chore. Now it’s just part of my lifestyle."
"Feels effortless compared to reading. I’ve finished 6 books this month already."
"BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."
"BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."
"BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"
"It is great for me to learn something from the book without reading it."
"The themed book list podcasts help me connect ideas across authors—like a guided audio journey."
"Makes me feel smarter every time before going to work"
"Instead of endless scrolling, I just hit play on BeFreed. It saves me so much time."
"I never knew where to start with nonfiction—BeFreed’s book lists turned into podcasts gave me a clear path."
"Perfect balance between learning and entertainment. Finished ‘Thinking, Fast and Slow’ on my commute this week."
"Crazy how much I learned while walking the dog. BeFreed = small habits → big gains."
"Reading used to feel like a chore. Now it’s just part of my lifestyle."
"Feels effortless compared to reading. I’ve finished 6 books this month already."
"BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."
"BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."
"BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"
"It is great for me to learn something from the book without reading it."
"The themed book list podcasts help me connect ideas across authors—like a guided audio journey."
"Makes me feel smarter every time before going to work"
"Instead of endless scrolling, I just hit play on BeFreed. It saves me so much time."
"I never knew where to start with nonfiction—BeFreed’s book lists turned into podcasts gave me a clear path."
"Perfect balance between learning and entertainment. Finished ‘Thinking, Fast and Slow’ on my commute this week."
"Crazy how much I learned while walking the dog. BeFreed = small habits → big gains."
"Reading used to feel like a chore. Now it’s just part of my lifestyle."
"Feels effortless compared to reading. I’ve finished 6 books this month already."
"BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."
"BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."
"BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"
"It is great for me to learn something from the book without reading it."
"The themed book list podcasts help me connect ideas across authors—like a guided audio journey."
"Makes me feel smarter every time before going to work"
Ottieni il riassunto di This is Service Design Thinking in formato PDF o EPUB gratuito. Stampalo o leggilo offline quando vuoi.