What is *You Can Negotiate Anything* by Herb Cohen about?

*You Can Negotiate Anything* teaches readers to approach all interactions as negotiable opportunities using three core variables: **power dynamics**, **time management**, and **information control**. Herb Cohen redefines negotiation as a daily skill for resolving conflicts, securing better deals, and achieving mutual satisfaction in personal and professional relationships. The book emphasizes win-win outcomes through strategic empathy and psychological awareness.

Who should read *You Can Negotiate Anything*?

This book is ideal for professionals in sales, HR, or management, as well as individuals seeking to improve conflict resolution in relationships. Entrepreneurs and anyone navigating high-stakes decisions will benefit from Cohen’s frameworks for leveraging perceived power and emotional intelligence.

What are the main negotiation strategies in *You Can Negotiate Anything*?

Key tactics include: - **Generating competition** to increase perceived value of offers - Using the **“What If?” technique** to explore flexible solutions - Leveraging **time pressure** to sway outcomes in your favor Cohen argues that successful negotiators focus on harmonizing needs rather than fighting over demands.

How does Herb Cohen define power in negotiations?

Cohen describes power as **“the capacity to get things done,”** which stems from others’ *perception* of your influence—not objective reality. Confidence, alternative options, and strategic silence often create this perception more effectively than tangible resources.

What is the “win-win” negotiation method in the book?

A win-win outcome requires identifying **unspoken needs** behind surface demands and aligning them creatively. For example, a boss needing task completion might trade flexibility on deadlines for an employee’s loyalty. Cohen contrasts this with compromise, where both parties lose something.

What are common negotiation mistakes highlighted in the book?

- **Malicious obedience**: Blindly following instructions without context - **Underestimating flexibility**: Assuming deadlines or terms are fixed - **Ignoring emotional cues**: Failing to read fear, urgency, or pride in counterparts

How does *You Can Negotiate Anything* advise handling emotional dynamics?

The book stresses **observing tone, body language, and unspoken concerns** to build trust. Cohen recommends reframing tense moments with humor or hypothetical scenarios (e.g., *“What if we extended the timeline?”*) to reduce defensiveness.

What quotes from the book are most impactful?

- **“Within reason, you can get whatever you want if […] you believe you have power”** - **“No one negotiates with you unless convinced you can help or hurt them”** These emphasize self-confidence and strategic influence as negotiation cornerstones.

Tout se négocie

Comment obtenir ce que vous voulez

Herb Cohen

3.83(2840 Reviews)

Aperçu de Tout se négocie

Le best-seller de 1980 du maître négociateur Herb Cohen révèle comment le pouvoir, le temps et l'information façonnent chaque interaction de votre vie. Recommandé par Og Mandino comme « un incontournable pour une vie meilleure », ce best-seller du NYT resté neuf mois en tête des ventes enseigne les tactiques psychologiques qui transforment les conflits quotidiens en opportunités gagnant-gagnant.

Choisissez la façon de le raconter

Un livre. De nombreuses façons de l'écouter.

Les mêmes idées de Tout se négocie. Choisissez la voix, la profondeur et le rythme qui vous conviennent. Changez à tout moment.

Chapitre 1

The Art of Getting What You Want: How Negotiation Shapes Our Lives

In a world where interactions are constant, negotiation is the invisible thread weaving through our daily experiences. Herb Cohen's groundbreaking work "You Can Negotiate Anything" isn't just another business manual-it's a philosophical framework for understanding human relations. The book has sold over 1.5 million copies and remains a favorite of business titans like Warren Buffett, who reportedly keeps multiple copies in his office to give to visitors. When former FBI hostage negotiator Chris Voss was asked about his influences, he immediately cited Cohen's work as foundational. What makes this book so powerful? Perhaps it's the universal truth at its core: every interaction in life-from convincing your child to eat vegetables to securing a million-dollar business deal-follows the same fundamental principles of negotiation. Negotiation isn't some specialized skill reserved for diplomats and car salespeople-it's the very fabric of human interaction. Your world is essentially a giant negotiating table, and you're constantly participating whether you realize it or not. We negotiate with everyone: spouses about vacation plans, children about bedtime, friends about restaurant choices, bosses about deadlines, and customers about prices. What exactly constitutes negotiation? It's using information and power to affect behavior within what Cohen calls a "web of tension." In every negotiation worldwide, three crucial elements are always present: information, time, and power. Of these, power is particularly significant-it's the capacity to get things done and exercise control. The fascinating thing about power is that it's based entirely on perception. If you believe you have power, you do. Even children instinctively understand negotiation. Cohen describes how his nine-year-old son, who hated restaurants, negotiated his way from sitting under the table to standing on a chair, eventually embarrassing his parents by shouting "This is a crummy restaurant!"-successfully ensuring they'd never take him to restaurants again. The child intuitively used information and power to affect his parents' behavior. At work, the dynamics are similar but with higher stakes. Technical experts often struggle not because their ideas lack merit, but because they lack the negotiating skills to sell those ideas effectively. Meanwhile, wise bosses negotiate for employee commitment rather than demanding what Cohen calls "malicious obedience"-the bare minimum effort required to avoid punishment. The most powerful negotiators throughout history understood these principles. Jesus Christ and Socrates were master negotiators-they gathered information through questions, had clear objectives, took calculated risks, and used collaborative approaches that ultimately changed value systems worldwide. Their influence persists millennia later because they understood that true negotiation isn't about manipulation but about addressing fundamental human needs.

Chapitre 2

Challenging Assumptions: The Myth of Non-Negotiability

One of the most limiting beliefs we hold is that certain things are simply "non-negotiable." The power of legitimacy is particularly compelling-we automatically comply with signs, printed rules, and "standard forms" without questioning them. While only about 55% of Americans vote in good elections, 90-95% of Holiday Inn guests check out by the posted 1 PM checkout time without questioning it. This explains why a completely empty hotel lobby at 12:30 PM can transform into a 28-person checkout line at exactly 1:00 PM. When questioned about why they're standing in line, guests simply respond "I read it on my door." This same power applies when bosses deny raises by pointing to "pay grades" on printed cards, or when people sign unfavorable leases because they're "standard forms" with form numbers. Even the phrase "the legal people won't approve of any changes" carries weight despite the legal department not even knowing about potential changes. The price on a refrigerator at Sears isn't sacred-it resulted from negotiation between marketing people (who wanted $450), financial people (who wanted $540), and advertising people (who suggested $499.95). Unlike the Ten Commandments, which weren't negotiated, most prices and policies can be challenged. Whether you choose to negotiate should depend on three questions: Are you comfortable negotiating in this situation? Will negotiating meet your needs? Is the expenditure of energy and time worth the potential benefits? You have the freedom to choose your attitude and the ability to shape outcomes-you can play a greater role in improving your lifestyle than you might think. To be an effective negotiator, you must break free from precedent, challenge your assumptions, raise your aspiration level, and increase your expectations. Don't let your limited experience represent universal truths-many of your assumptions are false. When negotiating for something like a refrigerator priced beyond your budget, approach the situation strategically. Don't see yourself as someone buying a refrigerator, but as someone selling money. Generate competition for your money by informing the salesman that rival outlets offer comparable models at lower prices, or point out that the same refrigerator costs less in the store's own catalog. Express dissatisfaction with product features to justify price reductions. Mention that the colors don't match your "psychedelic kitchen," question the built-in icemaker your child with a "chronic sore throat" can't use, or note the door swings from the wrong side for your "right-handed family." Ask when the item will go on sale or if you missed a recent sale. The floor-model technique is particularly effective-point out real or imagined "multiple blemi" (blemishes) or request an "internal-trauma discount" (ITD) for wear-and-tear not visible to the naked eye. Cohen describes this as asking for a discount because the floor model has suffered from internal stress after being handled by countless customers-like "a street walker who's been around the block several times."

Voyez chaque mot au fil de l'écoute

Suivez facilement la lecture tandis que chaque mot de Tout se négocie s'illumine en temps réel.

Chapitre 3

Power Dynamics: The Perception of Control

Power is the capacity to get things done-the ability to move from your current situation to your objective. Though often viewed negatively because it can imply domination, power itself is neutral like electricity-neither good nor bad. People object to power only when it's used manipulatively or toward corrupt ends. The fascinating thing about power is that it's based entirely on perception-you have power if you believe you have it and can convey that self-confidence to others. Even a prisoner in solitary confinement can exercise power by understanding his options and taking calculated risks, as illustrated by the prisoner who threatened self-harm to get a cigarette from a guard. Several key sources of power exist in negotiation: The power of competition: When you create competition for something you possess-whether money as a consumer or products as a seller-what you have increases in value. This explains why it's easier to get a job when you already have one-employers value what others want. The power of legitimacy: People tend to accept printed words, documents, and signs without question. The wise negotiator both uses legitimacy when advantageous and challenges it when necessary. The power of risk-taking: Successful negotiation requires calculated risk-taking-mixing courage with common sense. When you feel you must have something, you always pay top dollar. The key is taking moderate risks you can afford without being devastated by adverse consequences. The power of commitment: Getting others committed to your cause spreads risk and magnifies your negotiating power. Involvement begets commitment, and commitment begets power. The power of expertise: When others perceive you have specialized knowledge they lack, they treat you with unusual respect. Even the egotistical General Patton humbly accepted advice from his flagship's navigator during WWII because the navigator possessed expertise Patton didn't have. The power of knowing needs: In all negotiations, there are two things being bargained for: the stated demands and the real needs, which are rarely verbalized. Understanding someone's true needs gives you tremendous power. The power of investment: When people invest time, money, or energy in a negotiation, they become increasingly willing to compromise rather than lose their investment. The power of identification: People maximize their negotiating ability when others identify with them. We choose businesses not just for price or quality, but because of our connection with the people there. The magic phrase "What if?" opens negotiation possibilities: "What if I buy four refrigerators?" "What if I take it home myself?" "What if I buy additional appliances?" While you may not get exactly what you want, nine times out of ten, these questions prompt favorable counter-offers. For ultimatums to work, invest the salesman's time first-spend multiple days examining every model with family members before finally revealing your budget constraints. After six hours invested in you over several days, the salesman will likely accept your offer rather than lose the sale entirely.

Chapitre 4

Time and Information: The Hidden Dimensions of Negotiation

Time marches on at the same rate for everyone, but understanding how it affects negotiation gives you an edge. Most people view negotiation as an event with a definite beginning and ending-a fixed timeframe with a deadline. In virtually every negotiation, concessions happen as close to the deadline as possible, with agreements typically occurring at or beyond the deadline. When one party knows the other's deadline but not vice versa, they gain tremendous advantage. As the deadline approaches, the party feeling time pressure makes concessions while the other holds firm. This principle is illustrated by Cohen's disastrous negotiation in Tokyo, where Japanese hosts knew his departure date but he didn't know theirs. They deliberately delayed substantive discussions until his final day, forcing him to make concessions rather than return empty-handed-what his superiors called "the first great Japanese victory since Pearl Harbor." Similarly, during Vietnam peace negotiations, North Vietnamese rented a villa with a two-year lease while American negotiators took hotel rooms week-to-week, signaling their different time perspectives. Deadlines are more flexible than most realize and typically self-imposed. Smart negotiators analyze deadlines by asking what happens if they exceed them, weighing potential penalties against benefits. Information is the heart of successful negotiation, yet we often fail to gather adequate data because we mistakenly view negotiations as isolated events rather than ongoing processes. During actual negotiation events, experienced parties typically conceal their true interests, needs, and priorities, making it difficult to obtain crucial information. The key is starting early, gathering information well before formal confrontation begins. People are far more forthcoming before they recognize they're in negotiation mode. Rather than appearing intimidating or flawless, effective information gatherers present themselves as humble, confused, and even defenseless-encouraging others to help with information and advice. This approach involves listening more than talking, asking questions even when you think you know the answers, and connecting with anyone associated with your negotiating counterpart-from secretaries to past customers-who might provide valuable insights. Information gathering requires giving selective information in return, creating mutual risk-taking and trust. During negotiations, effective listening means not just hearing words but noticing omissions and interpreting cues-unintentional slips, verbal contradictions, and body language patterns. The "nibble" technique works on the principle of invested time. After spending hours having a salesman help you try on suits, measuring lapels and discussing styles, you finally select one. Then, just as the tailor is making alterations and the salesman is writing up the sale, you casually ask, "And what kind of tie will you be throwing in free?" The salesman, having invested three and a half hours, will likely concede rather than lose his commission. Contrary to the stereotypical executive who always projects confidence, admitting you need help can be a powerful negotiation tactic. By saying "I dunno... help me!" you humanize yourself and encourage the other party to invest time in the situation, ultimately putting you in control.

Profitez davantage de Tout se négocie

Recevez des idées chaque jour parmi plus de 100 000 leçons
Les mots s'illuminent au rythme de l'audio
Votre bibliothèque sauvegardée sur tous vos appareils

Chapitre 5

The Soviet Style: Competitive Win-Lose Negotiation

Negotiation styles exist on a continuum between competitive ("I win, you lose") and collaborative ("both of us can win") approaches. Understanding these different styles is crucial for adapting your strategy appropriately. The competitive Win-Lose negotiator sees life as a constant battle, seeking victory regardless of others' needs. Cohen calls this the "Soviet style"-not based on nationality but on a tactical approach where one party tries to triumph over their opponent through intimidation or manipulation. When negotiating with Soviet-style negotiators, you face representatives who lack discretionary authority to make concessions-they must always consult with absent superiors. This creates a situation where you have authority to make deals while they only offer pleasantries. After spending considerable time away from home, you feel compelled to make progress and end up bidding against yourself. Car dealers employ similar tactics by limiting their salespeople's authority, forcing them to "check with the manager"-who may not even exist, like the mythical person in "the shack" during a freezing Chicago winter. Soviet-style negotiators strategically use emotional outbursts to provoke, distract, or intimidate opponents. Walking out is particularly effective-when someone abruptly leaves a negotiation, it creates anxiety and uncertainty for those left behind. Veiled threats are another powerful tactic that leverages imagination-what people fear might happen is always more frightening than specific threats. While Western diplomats view negotiations as compromise between conflicting positions, Soviet-style negotiators see them as struggles to be won-figurative street fights. When opponents follow gentlemanly rules, they question their adversary's actual strength. When Americans make first concessions to break stalemates, expecting reciprocity and respect, Soviet-style negotiators interpret this as weakness. This misunderstanding proved costly during Korean War armistice negotiations when U.N. negotiators made a major concession that revealed their fallback position, hardening North Korean resolve rather than encouraging reciprocity. For Soviet tactics to succeed, three criteria must exist: no continuing relationship (a one-shot transaction), no remorse afterward (believing ends justify means), and an unaware victim. When facing such tactics, you can: walk away, beat them at their own game, or transform the relationship into a collaborative encounter. Like politics and poker, negotiation success comes not just from holding a strong hand but from analyzing the total situation. To influence outcomes, you must realistically analyze both your position and the other side's position through three interrelated variables: power, time, and information.

Chapitre 6

The Collaborative Approach: Win-Win Negotiation

In collaborative Win-Win negotiation, the goal shifts from defeating opponents to solving problems together. This approach recognizes that most negotiations default to adversarial approaches because discussions center on money-a precise, quantifiable measure that serves as feedback, scorekeeper, and value indicator. But this narrow focus often prevents more creative solutions. People have multiple needs beyond money, and satisfying only financial demands won't make them happy. The negotiation process-tone, approach, and behavior-can itself meet important needs beyond the material exchange. To achieve collaborative outcomes, negotiators should use what Cohen calls a "lubricant demeanor"-coming on like velvet rather than sandpaper, showing empathy, avoiding absolutes, and seeing problems from the other's perspective. This approach transforms adversaries into allies seeking mutual solutions. When people see themselves as adversaries, they communicate at arm's length through demands and ultimatums while hoarding information and concealing their true needs. This adversarial climate makes satisfying mutual needs nearly impossible. However, by recognizing human uniqueness, negotiators can establish candor and trust, exchanging attitudes, feelings, and needs that lead to creative win-win solutions. The Howard Hughes-Jane Russell contract dispute illustrates this perfectly. When Russell demanded her $1 million payment and Hughes claimed liquidity problems, they initially appeared deadlocked. By shifting from adversaries to collaborators, they transformed the contract into a twenty-year arrangement of $50,000 annually. Hughes solved his cash flow problem while Russell gained tax advantages and financial security. Both parties won by reshaping the agreement to address their different needs rather than remaining locked in positional bargaining. The collaborative Win-Win negotiation style emphasizes three crucial activities: building trust, gaining commitment, and managing opposition. This approach isn't about slick maneuvers but developing genuine relationships where both sides win by finding what the other side wants and showing them how to get it while you get what you want. Trust is the foundation of collaborative negotiation. The more trust you place in others, especially in continuing relationships, the more they'll justify your faith. Starting suspicious only fulfills negative prophecies. Trust must be built during two key timeframes: the process stage and the formal event. The process stage precedes the formal negotiation event and provides critical lead time. During this period, attitudes form, confidence establishes, and expectations develop. Use this time to seed trust by addressing differences in experience, information, and roles before positions harden.

Voyez chaque mot au fil de l'écoute

Suivez facilement la lecture tandis que chaque mot de Tout se négocie s'illumine en temps réel.

Chapitre 7

Building Trust and Managing Opposition

When trust is established before the formal event, parties approach negotiation as problem-solvers rather than gladiators. Begin by getting agreement on a positive goal statement like "fashioning a fair solution everyone can live with." Focus on ends rather than means-discussing general goals creates agreement while debating specific alternatives creates polarization. This approach reduces anxiety, defuses hostility, and encourages sharing of facts and needs. As illustrated by the family vacation dilemma in Ames, Iowa, focusing on each person's underlying needs rather than their preferred destinations allows creative solutions to emerge where everyone can win. Even without preparation time, trust can be established during the negotiation itself. When buying electronic equipment with limited time, Cohen built rapport with the store owner through friendly conversation, learned about his business challenges with the new shopping center, and positioned himself as a potential repeat customer. By understanding the owner's needs (cash flow problems, desire for loyal customers), showing trust in his expertise, and suggesting a cash payment, he secured a fair price on both items. No individual exists in isolation. Everyone you negotiate with is influenced by others around them-bankers, bosses, and organizations that reinforce their current positions. When trying to persuade someone who seems stubborn, the solution often lies in identifying who's important to them and gaining those people's commitment to your idea. Everyone exists within a web of relationships that shapes their decisions. If you can sway someone's organization, you can divert them from their original course. As Cohen learned when his wife effectively "bought" a house by securing commitment from their entire social network before he could object, "when the body moves, the head is inclined to follow." Opposition is essential to growth and progress. In negotiation, there are two types of opponents: idea opponents and visceral opponents. With idea opponents, you can achieve synergistic results through collaborative problem-solving. Instead of butting heads over fixed positions (like a $50,000 versus $30,000 salary negotiation), repackage the agreement to meet both parties' needs. For example, a $30,000 salary might be supplemented with benefits like company car, expense account, profit sharing, and other perks that provide equivalent value while giving the employer more flexibility. Visceral opponents are emotional adversaries who disagree with you as a person, not just your ideas. They attribute sinister motives to your position, making creative problem-solving impossible. These opponents are created when you attack someone's "face"-their public persona or how they want to be seen by others. While private criticism might be forgiven, public humiliation creates lasting enemies. To avoid creating visceral opponents, remember two rules: never forget the power of your attitude ("care, but don't care that much"), and never judge the actions and motives of others. Since you can't see into someone's heart or mind, judging information too quickly causes speakers to withdraw.

Chapitre 8

Telephone Negotiations: Strategic Advantages and Pitfalls

The telephone, despite its innocuous appearance, is a powerful negotiation tool with unique characteristics. Phone negotiations create more misunderstandings due to lack of visual feedback and make it easier to say "no" than face-to-face interactions. They're quicker but riskier, fostering competitive rather than collaborative outcomes. The caller holds significant advantages in telephone negotiations. Their call is rarely impulsive but rather a calculated strategic choice. They've typically prepared extensively-sitting in a quiet space with reference materials, calculators, computers, and carefully planned arguments. The recipient, meanwhile, is caught unprepared-searching for the phone under papers, lacking reference materials, distracted by office activity, and unable to locate files or even writing implements. To negotiate effectively by phone: 1. Be the caller, not the callee: Take initiative by making calls rather than receiving them. 2. Plan and prepare: Before making any call, determine your specific objective and prepare thoroughly. 3. Have a graceful exit: Always have a ready excuse to end calls that turn disadvantageous. 4. Discipline yourself to listen: Monitor your "listen-versus-talk ratio" and employ strategic silence. 5. Write the memorandum of agreement: The person who writes this document gains tremendous advantages. When dealing with bureaucracies, follow a systematic approach to get results. Start by calling the nearest office, securing a commitment with a deadline, following up with a letter, and checking progress before the deadline. If necessary, visit in person, being polite but ensuring others know about your situation. If these steps fail, methodically move up the organizational hierarchy. Higher-level officials understand that rules have exceptions, see the bigger picture, and have authority to make decisions. Always determine if the person you're dealing with has actual authority to help you by asking directly, "Can you remedy this situation?" When dealing with an IRS audit, stand firm on matters of judgment (like charitable contributions) while conceding on factual errors. If the auditor disagrees, appeal to higher authorities-first an IRS examiner, then the Regional Director of Appeals, and finally to court if necessary. With hardware stores that don't accept checks, move past the clerk to speak directly with the owner, who has the power to override policy, especially after you've selected merchandise. For helping a child struggling in math class, meet the teacher in person rather than by phone, and if unsuccessful, move up the school hierarchy to the superintendent.

Profitez davantage de Tout se négocie

Recevez des idées chaque jour parmi plus de 100 000 leçons
Les mots s'illuminent au rythme de l'audio
Votre bibliothèque sauvegardée sur tous vos appareils

Chapitre 9

The Human Element: Personalizing Negotiations

In our modern world, people often feel depersonalized-mere statistics in an increasingly complex and impersonal society. To negotiate effectively, never allow yourself to be seen as "a statistic, a thing, a commodity, or an article of commerce." By presenting yourself as a unique, vulnerable human being, you tap into others' natural empathy. When personalizing situations, focus on making human connections rather than abstract appeals. For apartment heating problems, don't complain aggressively but personalize the issue-find the absentee landlord, visit unexpectedly on Sunday when family is present, and present your situation calmly: "I know you aren't aware of it because you wouldn't tolerate it." This transforms you from faceless "apartment 203" into a person with human needs. Two key principles emerge: people easily mistreat others they don't see in personal terms, and you should never become a "bloodless statistic." Cohen contrasts mayors Richard Daley and John Lindsay-Lindsay negotiated on behalf of impersonal "New York City" while Daley created personal connections: "John... you told me you were gonna do this. I was counting on you." This personalization explains why both business and labor believed Daley was on their side. In our modern world, people often feel depersonalized-mere statistics in an increasingly complex and impersonal society. To negotiate effectively, never allow yourself to be seen as "a statistic, a thing, a commodity, or an article of commerce." By presenting yourself as a unique, vulnerable human being, you tap into others' natural empathy. When personalizing situations, focus on making human connections rather than abstract appeals. For apartment heating problems, don't complain aggressively but personalize the issue-find the absentee landlord, visit unexpectedly on Sunday when family is present, and present your situation calmly: "I know you aren't aware of it because you wouldn't tolerate it." This transforms you from faceless "apartment 203" into a person with human needs. Two key principles emerge: people easily mistreat others they don't see in personal terms, and you should never become a "bloodless statistic." Cohen contrasts mayors Richard Daley and John Lindsay-Lindsay negotiated on behalf of impersonal "New York City" while Daley created personal connections: "John... you told me you were gonna do this. I was counting on you." This personalization explains why both business and labor believed Daley was on their side.

Chapitre 10

Navigating Bureaucracies: Moving Up the Hierarchy

When dealing with bureaucracies, follow a systematic approach to get results. Start by calling the nearest office, securing a commitment with a deadline, following up with a letter, and checking progress before the deadline. If necessary, visit in person, being polite but ensuring others know about your situation. If these steps fail, methodically move up the organizational hierarchy. Higher-level officials understand that rules have exceptions, see the bigger picture, and have authority to make decisions. Always determine if the person you're dealing with has actual authority to help you by asking directly, "Can you remedy this situation?" When dealing with an IRS audit, stand firm on matters of judgment (like charitable contributions) while conceding on factual errors. If the auditor disagrees, appeal to higher authorities-first an IRS examiner, then the Regional Director of Appeals, and finally to court if necessary. With hardware stores that don't accept checks, move past the clerk to speak directly with the owner, who has the power to override policy, especially after you've selected merchandise. For helping a child struggling in math class, meet the teacher in person rather than by phone, and if unsuccessful, move up the school hierarchy to the superintendent. In our modern world, people often feel depersonalized-mere statistics in an increasingly complex and impersonal society. To negotiate effectively, never allow yourself to be seen as "a statistic, a thing, a commodity, or an article of commerce." By presenting yourself as a unique, vulnerable human being, you tap into others' natural empathy. When personalizing situations, focus on making human connections rather than abstract appeals. For apartment heating problems, don't complain aggressively but personalize the issue-find the absentee landlord, visit unexpectedly on Sunday when family is present, and present your situation calmly: "I know you aren't aware of it because you wouldn't tolerate it." This transforms you from faceless "apartment 203" into a person with human needs.

Voyez chaque mot au fil de l'écoute

Suivez facilement la lecture tandis que chaque mot de Tout se négocie s'illumine en temps réel.

Chapitre 11

Strategic Negotiation Tactics for Everyday Situations

When negotiating for something like a refrigerator priced beyond your budget, approach the situation strategically. Don't see yourself as someone buying a refrigerator, but as someone selling money. Generate competition for your money by informing the salesman that rival outlets offer comparable models at lower prices, or point out that the same refrigerator costs less in the store's own catalog. Express dissatisfaction with product features to justify price reductions. Mention that the colors don't match your "psychedelic kitchen," question the built-in icemaker your child with a "chronic sore throat" can't use, or note the door swings from the wrong side for your "right-handed family." Ask when the item will go on sale or if you missed a recent sale. The floor-model technique is particularly effective-point out real or imagined "multiple blemi" (blemishes) or request an "internal-trauma discount" (ITD) for wear-and-tear not visible to the naked eye. Cohen describes this as asking for a discount because the floor model has suffered from internal stress after being handled by countless customers-like "a street walker who's been around the block several times." The magic phrase "What if?" opens negotiation possibilities: "What if I buy four refrigerators?" "What if I take it home myself?" "What if I buy additional appliances?" While you may not get exactly what you want, nine times out of ten, these questions prompt favorable counter-offers. For ultimatums to work, invest the salesman's time first-spend multiple days examining every model with family members before finally revealing your budget constraints. After six hours invested in you over several days, the salesman will likely accept your offer rather than lose the sale entirely. The "nibble" works on the same principle. After spending hours having a salesman help you try on suits, measuring lapels and discussing styles, you finally select one. Then, just as the tailor is making alterations and the salesman is writing up the sale, you casually ask, "And what kind of tie will you be throwing in free?" The salesman, having invested three and a half hours, will likely concede rather than lose his commission. Contrary to the stereotypical executive who always projects confidence, admitting you need help can be a powerful negotiation tactic. By saying "I dunno... help me!" you humanize yourself and encourage the other party to invest time in the situation, ultimately putting you in control.

Chapitre 12

The Negotiator's Philosophy: Life as Ongoing Negotiation

Cohen's ultimate message transcends specific tactics and techniques. Negotiation isn't just something we do-it's a way of seeing the world and our place in it. Every interaction becomes an opportunity not just to get what we want, but to create solutions where everyone's needs are met. The most powerful negotiators don't view life as a zero-sum game where their gain must come at someone else's expense. Instead, they recognize that by understanding others' true needs-not just their stated positions-they can craft solutions that satisfy everyone involved. This perspective transforms negotiation from a potentially adversarial encounter into a collaborative process of discovery. It's not about manipulation or domination but about genuine problem-solving. When we approach life's challenges with this mindset, we not only achieve better outcomes but build stronger relationships in the process. The skills of negotiation-listening actively, gathering information, understanding needs, building trust, managing time, exercising appropriate power-aren't just business tools but life skills that enhance every relationship and interaction. By mastering these skills, we gain not just material benefits but a deeper understanding of human nature and a greater capacity to navigate our complex social world. In the end, negotiation isn't about getting the best refrigerator price or winning a corporate battle-it's about creating a life where we can effectively meet our needs while helping others meet theirs. It's about transforming "I win, you lose" into "we both win" whenever possible. And that might be the most valuable skill of all.

★★★★★

Vous êtes arrivé au bout de Tout se négocie

Adopté par plus d'un million d'apprenants

“Cela fait 23 jours et je l'utilise tous les jours. Cette application fait désormais partie de ma routine.”

jayallen

Thèmes clés dans Tout se négocie

perceived power
collaborative win-win
information gathering
challenging legitimacy
time pressure tactics

Citations de Tout se négocie

Your world is essentially a giant negotiating table.
If you believe you have power, you do.
Don't let your limited experience represent universal truths.
Power itself is neutral like electricity.
Involvement begets commitment, and commitment begets power.

Personnages de Tout se négocie

Herb CohenAuthor and expert on negotiation principles
Cohen's sonNine-year-old used as a case study in negotiation

À propos de l'auteur

Herb Cohen, auteur du best-seller du New York Times Tout se négocie, était reconnu comme le plus éminent stratège en négociation et consultant d'entreprise au monde.

Originaire de Brooklyn, Cohen a perfectionné ses compétences en dirigeant un gang juif à Bensonhurst aux côtés d'amis d'enfance comme Larry King, appliquant plus tard ces tactiques de terrain à la diplomatie de haut niveau.

Son livre à succès, pierre angulaire des genres du business et du développement personnel, distille des décennies d'expérience passées à conseiller des présidents américains sur des crises telles que l'affaire des otages en Iran et à coacher des cadres du Fortune 500. Connu pour son mantra « s'impliquer, mais pas trop », Cohen mêlait l'humour à des cadres d'action concrets, détaillés plus amplement dans son ouvrage suivant, Negotiate This!

Conférencier très sollicité à Harvard, Yale et lors de sommets mondiaux, ses travaux ont été mis en avant dans Time, The New Yorker et Playboy. Tout se négocie s'est vendu à des millions d'exemplaires et reste traduit en 21 langues, consolidant son statut de classique de la négociation.

Telecharger le resume de Tout se négocie

Obtenez le resume de Tout se négocie en PDF ou EPUB gratuit. Imprimez-le ou lisez-le hors ligne a tout moment.

Les utilisateurs ont aussi aimé

Secrets of Power Negotiating

Roger Dawson

Negotiation Genius

Deepak Malhotra & Max H. Bazerman

Negotiating the Nonnegotiable

Daniel Shapiro

Getting to yes

Roger Drummer Fisher

On Negotiation

Harvard Business Review & Daniel Kahneman & Deepak Malhotra & Erin Meyer & Max H. Bazerman

Bargaining for advantage

G. Richard Shell

Getting More

Stuart Diamond

Negotiation Made Simple

John Lowry

FAQ sur ce livre

Fait partie d'un plan d'apprentissage

PLAN D'APPRENTISSAGE

Negotiating

5 h 38 m•4 Épisodes

PLAN D'APPRENTISSAGE

Negotiate Your Salary With Confidence

3 h 15 m•4 Épisodes

Découvrir plus

PLAN D'APPRENTISSAGE

Master of Negotiations

Negotiation is one of the most valuable skills across every professional and personal context—from closing deals and resolving conflicts to advancing your career and building relationships. This learning plan is ideal for professionals at any level who want to move beyond gut instinct and learn the systematic frameworks used by world-class negotiators, whether you're in sales, leadership, consulting, or simply want to advocate more effectively for yourself and others.

4 h 36 m•4 Sections

PLAN D'APPRENTISSAGE

The Assertive Negotiator's Playbook

In high-stakes environments, the ability to maintain composure and leverage psychological insights is a critical competitive advantage. This playbook is designed for professionals who need to move beyond passive compromise toward assertive, value-driven results.

2 h 24 m•4 Sections

PLAN D'APPRENTISSAGE

Negotiate Your Daily Life

This plan is essential for anyone looking to reduce friction in their personal life and improve communication with loved ones. It is specifically designed for individuals who want to master the psychological nuances of boundaries and social consensus to build stronger, more respectful relationships.

1 h 45 m•3 Sections

PLAN D'APPRENTISSAGE

The Fighter's Edge: Negotiation and Longevity

This plan is essential for athletes and high-performers who want to master both the boardroom and the gym. It bridges the gap between professional sports business, psychological mastery, and biological longevity to ensure a sustainable, successful career.

1 h 30 m•3 Sections

PLAN D'APPRENTISSAGE

The Art of Conversational Competence

In an era where communication defines professional success, mastering the nuances of human interaction is essential. This plan is designed for leaders and professionals who need to navigate high-stakes conflicts and persuade diverse audiences with poise.

2 h•4 Sections

PLAN D'APPRENTISSAGE

Negotiate without freezing

High-pressure negotiations often trigger a physiological shutdown that hinders clear thinking and effective communication. This plan is designed for professionals who want to master emotional regulation and advanced behavioral decoding to maintain control and reach better agreements.

1 h 12 m•3 Sections

PLAN D'APPRENTISSAGE

Control the Conversation

The ability to guide and control conversations is essential in both professional and personal settings, determining success in negotiations, leadership, and relationships. This learning plan equips individuals with practical communication techniques to establish authority, overcome resistance, and ethically influence outcomes in any interaction.

5 h 19 m•5 Sections

PLAN D'APPRENTISSAGE

Master Machiavellian Speech & Power Tactics

This plan is designed for ambitious leaders and negotiators who need to navigate high-stakes environments where influence is the primary currency. It bridges classical political philosophy with modern psychological tactics to provide a comprehensive toolkit for social dominance.

7 h 14 m•5 Sections

Cree par des anciens de Columbia University a San Francisco

LOVED BY

1,000,000+ curious minds.

4.7

avg rating

1M+ learners

"Instead of endless scrolling, I just hit play on BeFreed. It saves me so much time."

@Moemenn

"I never knew where to start with nonfiction—BeFreed’s book lists turned into podcasts gave me a clear path."

@Chloe, Solo founder, LA

117

"Perfect balance between learning and entertainment. Finished ‘Thinking, Fast and Slow’ on my commute this week."

@Raaaaaachelw

"Crazy how much I learned while walking the dog. BeFreed = small habits → big gains."

@Matt, YC alum

108

"Reading used to feel like a chore. Now it’s just part of my lifestyle."

@Erin, Investment Banking Associate , NYC

254

"Feels effortless compared to reading. I’ve finished 6 books this month already."

@djmikemoore

"BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."

@Pitiful

4.5K

"BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."

@SofiaP

"BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"

@Jaded_Falcon

201

"It is great for me to learn something from the book without reading it."

@OojasSalunke

"The themed book list podcasts help me connect ideas across authors—like a guided audio journey."

@Leo, Law Student, UPenn

483

"Makes me feel smarter every time before going to work"

@Cashflowbubu

Decouvrez comment BeFreed est discute sur le web

Cree par des anciens de Columbia University a San Francisco

LOVED BY

1,000,000+ curious minds.

4.7

avg rating

1M+ learners

"Instead of endless scrolling, I just hit play on BeFreed. It saves me so much time."

@Moemenn

"I never knew where to start with nonfiction—BeFreed’s book lists turned into podcasts gave me a clear path."

@Chloe, Solo founder, LA

117

"Perfect balance between learning and entertainment. Finished ‘Thinking, Fast and Slow’ on my commute this week."

@Raaaaaachelw

"Crazy how much I learned while walking the dog. BeFreed = small habits → big gains."

@Matt, YC alum

108

"Reading used to feel like a chore. Now it’s just part of my lifestyle."

@Erin, Investment Banking Associate , NYC

254

"Feels effortless compared to reading. I’ve finished 6 books this month already."

@djmikemoore

"BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."

@Pitiful

4.5K

"BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."

@SofiaP

"BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"

@Jaded_Falcon

201

"It is great for me to learn something from the book without reading it."

@OojasSalunke

"The themed book list podcasts help me connect ideas across authors—like a guided audio journey."

@Leo, Law Student, UPenn

483

"Makes me feel smarter every time before going to work"

@Cashflowbubu

"Instead of endless scrolling, I just hit play on BeFreed. It saves me so much time."

@Moemenn

"I never knew where to start with nonfiction—BeFreed’s book lists turned into podcasts gave me a clear path."

@Chloe, Solo founder, LA

117

"Perfect balance between learning and entertainment. Finished ‘Thinking, Fast and Slow’ on my commute this week."

@Raaaaaachelw

"Crazy how much I learned while walking the dog. BeFreed = small habits → big gains."

@Matt, YC alum

108

"Reading used to feel like a chore. Now it’s just part of my lifestyle."

@Erin, Investment Banking Associate , NYC

254

"Feels effortless compared to reading. I’ve finished 6 books this month already."

@djmikemoore

"BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."

@Pitiful

4.5K

"BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."

@SofiaP

"BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"

@Jaded_Falcon

201

"It is great for me to learn something from the book without reading it."

@OojasSalunke

"The themed book list podcasts help me connect ideas across authors—like a guided audio journey."

@Leo, Law Student, UPenn

483

"Makes me feel smarter every time before going to work"

@Cashflowbubu

"Instead of endless scrolling, I just hit play on BeFreed. It saves me so much time."

@Moemenn

"I never knew where to start with nonfiction—BeFreed’s book lists turned into podcasts gave me a clear path."

@Chloe, Solo founder, LA

117

"Perfect balance between learning and entertainment. Finished ‘Thinking, Fast and Slow’ on my commute this week."

@Raaaaaachelw

"Crazy how much I learned while walking the dog. BeFreed = small habits → big gains."

@Matt, YC alum

108

"Reading used to feel like a chore. Now it’s just part of my lifestyle."

@Erin, Investment Banking Associate , NYC

254

"Feels effortless compared to reading. I’ve finished 6 books this month already."

@djmikemoore

"BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."

@Pitiful

4.5K

"BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."

@SofiaP

"BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"

@Jaded_Falcon

201

"It is great for me to learn something from the book without reading it."

@OojasSalunke

"The themed book list podcasts help me connect ideas across authors—like a guided audio journey."

@Leo, Law Student, UPenn

483

"Makes me feel smarter every time before going to work"

@Cashflowbubu

Decouvrez comment BeFreed est discute sur le web

Commencez votre parcours d'apprentissage, maintenant

Chapitre 4

Tout se négocie

AperçuAperçu de Tout se négocie

Un livre. De nombreuses façons de l'écouter.

The Art of Getting What You Want: How Negotiation Shapes Our Lives

Challenging Assumptions: The Myth of Non-Negotiability

Voyez chaque mot au fil de l'écoute

Power Dynamics: The Perception of Control

Time and Information: The Hidden Dimensions of Negotiation

Profitez davantage de Tout se négocie

The Soviet Style: Competitive Win-Lose Negotiation

The Collaborative Approach: Win-Win Negotiation

Voyez chaque mot au fil de l'écoute

Building Trust and Managing Opposition

Telephone Negotiations: Strategic Advantages and Pitfalls

Profitez davantage de Tout se négocie

The Human Element: Personalizing Negotiations

Navigating Bureaucracies: Moving Up the Hierarchy

Voyez chaque mot au fil de l'écoute

Strategic Negotiation Tactics for Everyday Situations

The Negotiator's Philosophy: Life as Ongoing Negotiation

Vous êtes arrivé au bout de Tout se négocie

Thèmes clés dans Tout se négocie

Citations de Tout se négocie

Personnages de Tout se négocie

À propos de l'auteur

Telecharger le resume de Tout se négocie

Les utilisateurs ont aussi aimé

FAQ sur ce livre

What is You Can Negotiate Anything by Herb Cohen about?

Who should read You Can Negotiate Anything?

What are the main negotiation strategies in You Can Negotiate Anything?

How does Herb Cohen define power in negotiations?

Fait partie d'un plan d'apprentissage

Negotiating

Negotiate Your Salary With Confidence

Découvrir plus

1,000,000+ curious minds.

1,000,000+ curious minds.

Un livre. De nombreuses façons de l'écouter.

The Art of Getting What You Want: How Negotiation Shapes Our Lives

Challenging Assumptions: The Myth of Non-Negotiability

Voyez chaque mot au fil de l'écoute

Power Dynamics: The Perception of Control

Time and Information: The Hidden Dimensions of Negotiation

Profitez davantage de Tout se négocie

The Soviet Style: Competitive Win-Lose Negotiation

The Collaborative Approach: Win-Win Negotiation

Voyez chaque mot au fil de l'écoute

Building Trust and Managing Opposition

Telephone Negotiations: Strategic Advantages and Pitfalls

Profitez davantage de Tout se négocie

The Human Element: Personalizing Negotiations

Navigating Bureaucracies: Moving Up the Hierarchy

Voyez chaque mot au fil de l'écoute

Strategic Negotiation Tactics for Everyday Situations

The Negotiator's Philosophy: Life as Ongoing Negotiation

Vous êtes arrivé au bout de Tout se négocie

Les utilisateurs ont aussi aimé

Fait partie d'un plan d'apprentissage

Negotiating

Negotiate Your Salary With Confidence

Découvrir plus

Aperçu de Tout se négocie