Capítulo 1
Shoes, Stories, and a Revolution Worth Starting
Ever wondered how a simple vacation decision could spark a billion-dollar company and change millions of lives? Blake Mycoskie did exactly that after witnessing barefoot children in Argentina, creating TOMS Shoes with its revolutionary "One for One" model that has provided over 100 million pairs of shoes to children in need. What began as a small idea in 2006 transformed into a global movement that redefined corporate social responsibility and inspired countless entrepreneurs to build purpose into their business DNA.
"Start Something That Matters" isn't just a business memoir - it's your blueprint for creating meaning while making money. Mycoskie, named among Time's "100 Most Influential People," reveals the counterintuitive principles that helped him build a profitable company with soul. You'll discover how simplicity trumps complexity, how vulnerability creates connection, and why giving actually improves your bottom line.
Whether you're launching a startup, reinventing your career, or seeking purpose in an existing role, this book delivers the practical wisdom to build something that matters - to you and the world.
Capítulo 2
The Birth of a Movement: How TOMS Began
It all started with an alpargata - a simple canvas shoe ubiquitous throughout Argentina. While exploring the vibrant culture of Buenos Aires in 2006, these humble shoes caught my eye, planting the seed of a business idea. But the true catalyst came during a volunteer shoe drive when I witnessed firsthand the devastating impact of children growing up without proper footwear - susceptible to soil-transmitted diseases and often unable to attend school due to uniform requirements.
The solution seemed elegantly simple: create a for-profit company that would donate one pair of shoes for every pair sold. Despite having zero experience in the footwear industry, the mission-driven approach attracted partners who believed in the vision. We started in my apartment with just three interns and an initial order of 250 pairs of shoes, which quickly sold out.
Those early days were chaotic but exhilarating. We operated out of my apartment, storing inventory wherever we could find space. When major retailer Nordstrom expressed interest in carrying our shoes, we scrambled to appear more established than we were. The company grew rapidly not because of sophisticated marketing strategies but because customers connected with our story and mission.
The first "Shoe Drop" in Argentina was transformative. Returning with family, friends, and loyal supporters, we personally placed shoes on the feet of children in villages across the country. The pure joy and gratitude on those children's faces solidified the realization that this small idea could have significant impact. This experience blurred the lines between professional and personal aspirations, weaving them into a single mission that would define both life and work.
This pivotal journey made it clear that success had to intertwine with social impact. The traditional business model that separated profit from purpose was being challenged by a new paradigm where doing good was good business. What began as a simple idea had sparked a movement, proving that consumers were eager to support companies that stood for something meaningful.
Capítulo 3
Storytelling: The Heart of Business Success
Every successful brand has a compelling story at its core that resonates with its audience on an emotional level. This narrative becomes the foundation of customer loyalty and brand identity. Consider Method, the eco-friendly cleaning products company founded by Adam Lowry and Eric Ryan. Dissatisfied with traditional cleaning products' harsh chemicals and environmental impact, they created a brand centered around their "People Against Dirty" message and a "Dirty List" of harmful chemicals they refused to use. Their narrative wasn't just about selling soap - it was about revolutionizing an industry through sustainability and design. They transformed mundane household products into beautiful, environmentally conscious statements that consumers proudly displayed in their homes.
The power of storytelling was dramatically illustrated when Subway's sales skyrocketed after featuring Jared Fogle's authentic weight-loss journey. His story of losing 245 pounds while eating Subway sandwiches transformed the chain's image from just another fast-food outlet into a health-conscious option in consumers' minds. The campaign worked because it offered something beyond mere advertising - it presented a relatable human story of transformation that resonated with millions. At TOMS, we initially made the common entrepreneurial mistake of focusing too much on product specifications and not enough on our story. The turning point came at JFK Airport when a stranger noticed my TOMS shoes and excitedly shared how much she loved the company's mission. That moment revealed that TOMS wasn't just selling shoes - it was offering customers the chance to participate in a meaningful movement for social change.
Sometimes, quirky elements become integral parts of your narrative, creating memorable touchpoints for customer connection. I often wore mismatched TOMS shoes to spark curiosity and create opportunities to share our story. While unconventional, this simple conversation starter led to numerous meaningful connections and unexpected partnerships. For instance, when an AT&T executive spotted our mismatched shoes during a chance encounter, it sparked a conversation that eventually led to a major collaboration benefiting both companies. This partnership would never have materialized without that initial story-driven connection.
Finding your story means identifying where passion meets community needs and values. Tito's Handmade Vodka masterfully leveraged its authentic Texan identity and craft distilling heritage to stand out in a crowded market. They didn't just sell vodka; they sold the story of a man who maxed out his credit cards to pursue his passion for creating the perfect spirit. Similarly, SHEEX performance bed sheets succeeded because founders Susan Walvius and Michelle Marciniak authentically connected their athletic backgrounds to their product innovation. Their experience as basketball coaches gave them unique insight into the importance of sleep for performance, making their story compelling and credible.
Your story doesn't need to be elaborate or revolutionary - it just needs to be authentic and resonate with your target audience. When you find that narrative sweet spot where your passion aligns with community interests, you create something that transcends the traditional buyer-seller relationship. The most successful brands understand that people don't just buy what you make; they buy why you make it and what you stand for. This emotional connection, built through storytelling, creates loyal customers who become brand advocates and help spread your message organically.
The key is to identify the elements of your brand story that are both unique and universal - specific enough to be distinctive but relatable enough to create emotional connections. Whether it's a personal journey, a mission for change, or an innovative solution to a common problem, your story should be consistently woven through every aspect of your business, from marketing to customer service to product development.
Capítulo 4
Confronting Fear: The First Step to Success
Fear is perhaps the most common obstacle to starting something meaningful. My mother Pam's journey illustrates this perfectly. A suburban Texas mom, she transformed her life after a health scare motivated her to create a healthier lifestyle. Despite having no publishing experience, she self-published her cookbook "Butter Busters," which eventually sold over a million copies. Her path wasn't smooth - she faced financial strain and numerous setbacks - but her conviction carried her through.
Fear is omnipresent in entrepreneurship, manifesting as anxiety over potential failure or embarrassment. While fear serves an evolutionary purpose as a biological alarm system, we must learn to embrace it as an ally rather than an adversary. The most successful entrepreneurs don't lack fear - they simply refuse to let it paralyze them.
Consider Courtney Reum, who left investment banking to create VeeV, an acai-infused spirit with sustainable practices. Despite initial trepidation about financial uncertainty, his pragmatic approach to embracing potential failure propelled the company forward. His advice? Avoid "paralysis by analysis" and focus on execution over perfection.
Overcoming fear requires remembering your core motivation. When you align your actions with your mission, the fear of inauthenticity dissolves. Surrounding yourself with energetic team members, inspirational quotes, and stories of successful entrepreneurs can provide the emotional fuel needed during challenging times.
The Japanese kaizen philosophy of continuous improvement offers another approach - focus on small, incremental steps rather than overwhelming yourself with the entire journey. Writing down specific fears often diminishes their power, revealing that worst-case scenarios are rarely as catastrophic as imagined.
Tim Ferriss wisely notes that perfect timing is an illusion. There will always be reasons to wait, but the most rewarding journeys begin with a single step taken despite uncertainty. Even with limited resources and unconventional operations, solidifying your desire to pursue your vision can transform perceived vulnerabilities into strengths. The question isn't whether you'll face fear - it's whether you'll act despite it.
Capítulo 5
Resourcefulness: Thriving with Limited Means
In the early days of TOMS, our apartment doubled as our office, warehouse, and sometimes even our shipping department. When Nordstrom placed our first major order, we operated with minimal staff and resources, yet somehow made it work. This story mirrors countless successful companies that began in garages, basements, and dorm rooms - from Apple and Amazon to Mattel and Motown Records.
Starting with limited resources isn't just a challenge; it's often an advantage that fosters creativity and resilience. When capital is scarce, innovation flourishes. The dot-com bubble demonstrated how excessive funding can actually undermine success, leading to wasteful spending and unsustainable growth. In contrast, companies born from necessity often develop a culture of resourcefulness that becomes integral to their DNA.
TerraCycle exemplifies this principle. Founded by Tom Szaky, the company began by producing plant fertilizer from worm waste collected in used soda bottles. This creative approach to repurposing waste became the foundation for a company now valued at over $20 million. Similarly, the "garage" phenomenon - whether literal or metaphorical - has produced some of the world's most innovative companies by fostering environments where hierarchy is minimal and creativity thrives.
At TOMS, we embraced resourcefulness in numerous ways. Creative job titles like "Shoe Giver" or "Campus Club Coordinator" broke down traditional hierarchies and empowered everyone to feel equally valued. Instead of expensive business cards, we used creative alternatives that left lasting impressions. We prioritized meaningful employee benefits like communal meals and team activities over lavish perks, creating a culture where camaraderie flourished despite limited budgets.
We also leveraged free online tools and resources, from productivity apps to travel aggregators like Kayak. Even as the company grew, I maintained frugal habits like staying with friends while traveling (affectionately dubbed "The Chelsea Inn" after my friend's apartment) rather than booking expensive hotels.
The lesson is clear: resourcefulness isn't just about surviving with less - it's about recognizing that constraints often lead to the most creative solutions. When you embrace this mindset from the beginning, it becomes a sustainable advantage that persists even as your venture grows.
Capítulo 6
The Power of Simplicity: Less Is More
In a world of increasing complexity, simplicity stands out. Consider SENDaBALL, a business with an elegantly simple concept: send a decorated basketball with a personal message to someone you care about. Founded by sisters Michele and Melisa Sipolt Kapustka, this venture thrives precisely because it doesn't try to be everything to everyone. By focusing solely on their core offering, they've created a memorable, successful business without unnecessary complications.
At TOMS, simplicity has been fundamental to our success. Our original shoe design was inspired by the Argentinian alpargata - a straightforward, functional canvas shoe that has remained essentially unchanged for centuries. This simple design allows for endless variations in color and pattern while maintaining the iconic silhouette that customers recognize instantly. The simplicity extends to our business model as well: one for one, buy a pair, give a pair. This clarity makes our mission immediately understandable and shareable.
Other businesses demonstrate the power of simplicity too. In-N-Out Burger offers a deliberately limited menu, focusing on doing a few items exceptionally well rather than offering endless mediocre options. Surgeons OverSeas (SOS) simplifies their approach to medical aid by empowering local surgeons in developing countries rather than imposing complex external systems. Companies like Levi Strauss, Chipotle, and Netflix have all thrived by focusing on core competencies and clear value propositions.
Simplicity extends beyond business to personal life as well. I experienced this firsthand when I decided to simplify my lifestyle by selling most of my possessions and living on a sailboat. This radical simplification sharpened my focus and enhanced my creativity by eliminating distractions. As Tim Ferriss notes, true richness comes not from accumulation but from appreciating life's simple pleasures - good friendships, delicious food, and meaningful experiences.
Practical steps toward simplicity include managing technology use, organizing your physical and digital spaces, and regularly evaluating what truly adds value to your life and work. By embracing simplicity, you create space for what matters most and make your message clearer to the world. Remember: in simplicity lies both elegance and effectiveness.
Capítulo 7
Building Trust: The Foundation of Success
Trust forms the bedrock of every successful relationship and organization. At Zappos, CEO Tony Hsieh made trust a cornerstone of company culture, emphasizing authentic relationships at all levels - with employees, vendors, and customers. This approach created a community where personal and business interactions flourished together, resulting in remarkably low turnover and high customer satisfaction.
Historically, business environments have evolved from the punitive principles of Taylorism, which viewed workers with suspicion, to modern trust-rich cultures that empower employees at all levels. Today's most successful organizations recognize that trust enables innovation and engagement, allowing ideas to emerge from anywhere in the company.
Servant leadership represents this evolution, focusing on empathy and supporting team members rather than controlling them. Leaders who share credit, foster collaboration, and acknowledge their own mistakes create environments where trust naturally flourishes. At TOMS, executives like Candice Wolfswinkel and Jill DiIorio exemplify this approach, building trust through transparency and accountability.
Some companies take creative approaches to building trust. Brogan & Partners, a marketing agency in Detroit, celebrates errors through its "Mistake of the Month" award, encouraging employees to share their blunders openly. This practice transforms potential sources of shame into valuable learning opportunities for the entire organization.
Maintaining trust sometimes requires difficult decisions. When high-performing employees undermine company culture through behaviors like gossiping, preserving the trust environment may necessitate letting them go despite their technical competence. The long-term health of the organization depends on maintaining a culture of mutual respect and integrity.
Trust extends beyond internal relationships to customers and vendors as well. Companies that mishandle consumer trust, like WorldCom and Kmart, face devastating consequences. Conversely, organizations that respond transparently to crises, like Johnson & Johnson did during the Tylenol tampering incident, can emerge with their reputation intact or even enhanced.
Building customer trust can take many forms, from lifetime guarantees offered by companies like Tumi and Orvis to the radical transparency practiced by charity: water, which ensures that 100% of public donations go directly to water projects. These practices demonstrate a commitment to honesty and service that builds lasting relationships with customers and donors.
To foster trust in your own organization, start with honesty and openness. Acknowledge mistakes rather than hiding them, demonstrate vulnerability as a leader, and share decision-making responsibility. Trust your team members, including interns, with meaningful work that allows them to contribute their full potential. Approach customer service with empathy, turning challenges into opportunities to create loyal brand advocates.
Capítulo 8
The Giving Imperative: Why Generosity Drives Growth
Integrating giving into your business model creates powerful connections with customers and communities. FEED Projects, founded by Lauren Bush, exemplifies this approach by designing bags that fund school meals in developing countries. By merging fashion with philanthropy, FEED has delivered over 60 million meals while building a sustainable business. This model transforms customers into brand advocates who share your mission with others.
At TOMS, we've seen countless examples of how our giving mission inspires extraordinary customer engagement. Consider "Operation TOMS Prom," where students organized to purchase TOMS shoes for their entire prom, combining fashion with impact. These initiatives empower customers to participate in social causes while simultaneously expanding brand reach through authentic word-of-mouth marketing.
Even traditional corporations are discovering the value of strategic giving. Partnerships between large companies and smaller mission-driven organizations allow both to amplify their impact. When businesses align their giving efforts with their core activities and competencies, they create meaningful contributions while enhancing their brand image and boosting employee morale.
Effective giving requires thoughtful approaches that prioritize the needs of recipient communities rather than donor preferences. This means ensuring donations are free of hidden costs, minimizing restrictions, simplifying reporting requirements, and actively seeking feedback from those being served. The goal should be to create sustainable impact rather than temporary relief.
The beauty of incorporating giving into your business or personal life is that you can start immediately, regardless of your current capacity. Begin with what you can manage now and grow your impact over time. Remember that addressing large-scale issues starts with helping just one person - transformative change often begins with small steps, as platforms like Kiva.org demonstrate by connecting individual lenders with entrepreneurs worldwide.
Sean, a footwear industry veteran who joined TOMS, experienced the profound impact of our giving model during his first Shoe Drop. Seeing firsthand how a simple pair of shoes could change a child's life transformed his perspective, making his work deeply meaningful in a way that traditional corporate achievements never could. This connection between daily work and positive impact creates purpose that transcends ordinary business goals.
Capítulo 9
Start Something That Matters: Taking the First Step
Over time, my goals at TOMS evolved from simply creating a successful company to fostering a global movement of positive impact. What began as a simple idea to provide shoes to children in need transformed into a blueprint for purpose-driven business that has inspired thousands. The most rewarding aspect has been witnessing others like Tyler Eltringham take inspiration from our model to address different challenges. Tyler's OneShot initiative, which provides meningitis vaccines in the U.S. and Africa, demonstrates how the giving-based business model can be adapted to various causes. His success story is just one of many that illustrate how the one-for-one model can be customized to address diverse social challenges, from environmental conservation to education access.
The common thread among successful purpose-driven ventures is that they all began with a single step. Tyler overcame his initial hesitations by leveraging his experience with community efforts and his passion for addressing health challenges. Like many entrepreneurs, he faced doubts about funding, logistics, and scale, but he started anyway. His story reflects the transformative power that emerges when compassion meets determination. We've seen similar patterns with other social entrepreneurs who started small but achieved significant impact - from Blake Mycoskie providing clean water in developing countries to Lauren Bush Lauren addressing global hunger through FEED Projects.
What's your story? Transform your brand with a meaningful narrative that shifts consumer choices from merely transactional to impactful. Today's discerning consumers, particularly millennials and Gen Z, want to feel part of something larger than themselves - they want their purchases to matter. Research shows that 77% of consumers are motivated to purchase from companies committed to making the world better. TOMS thrives because our powerful social mission resonates with people seeking to make a difference through everyday choices. We've found that when customers understand the direct impact of their purchase - whether it's providing shoes, sight, or safe water - they become passionate advocates for the brand.
Face your fears by taking action despite uncertainty. Remember that fear is natural, but allowing it to paralyze you prevents growth and impact. Common fears include financial instability, market competition, and scaling challenges. However, successful social entrepreneurs have shown that these obstacles can be overcome through persistence and adaptability. Be resourceful without resources, recognizing that constraints often spark the most creative solutions. For instance, TOMS started with just $5,000 and operated from my apartment. Keep your model simple so that your mission remains clear and accessible - complexity can dilute both message and impact. Build trust through transparency and authentic relationships at every level of your organization, from suppliers to customers to beneficiaries. And embrace giving as an integral part of your business strategy, not just as an afterthought. Companies like Warby Parker and Bombas have successfully demonstrated that profitability and social impact can coexist.
The final and most crucial step is simply to begin. As the saying goes, "The journey of a thousand miles begins with a single step." Don't wait for perfect conditions or complete certainty - they rarely arrive. Instead, start with what you have, where you are, and let your purpose guide your path forward. Begin with small, manageable steps: research your cause, build a minimum viable product, test your concept with a pilot program, or start in a single community. Remember that even global movements began locally - TOMS first shoe donation was to just 250 children in Argentina. The world needs more people willing to start something that matters. Will you be one of them? Your impact story could inspire the next wave of social entrepreneurs who will help shape a better future.
