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    UnMarketing by Scott Stratten Summary

    UnMarketing
    Scott Stratten
    3.97 (3349 Reviews)
    Business
    Entrepreneurship
    Communication skill
    Overview
    Key Takeaways
    Author
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    Overview of UnMarketing

    "UnMarketing" demolishes traditional marketing with authenticity and relationship-building. Scott Stratten's viral sensation helped transform how giants like PepsiCo and Microsoft engage customers. Remember Zappos turning a grieving customer into a lifelong advocate? That's the power of connection over interruption.

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    Key Takeaways

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    Beyond Marketing: Building Relationships That Transform Business

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    Imagine checking into a luxury Las Vegas hotel worth $2.7 billion, yet your entire experience is defined by a single carpet cleaner named Wes who genuinely welcomes you. This transformative moment sparked Scott Stratten's revolutionary approach: UnMarketing. At its core lies a refreshingly simple yet profound premise: if business is built on relationships, make building them your business. This isn't just another marketing strategy - it's a fundamental shift in how we connect with customers. In a world obsessed with digital tactics and automation, UnMarketing reminds us that genuine human connection remains our most powerful business tool. When we prioritize relationships over transactions, we create advocates, not just customers - people who champion our business because they've experienced our value firsthand.

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    The Trust Pyramid and Relationship Building

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    The UnMarketing Revolution: Your Path Forward