The Modern Learning Ecosystem by JD Dillon Summary

The Modern Learning Ecosystem provides a practical framework for reimagining workplace learning beyond traditional courses. JD Dillon introduces a layered approach—including shared knowledge, performance support, reinforcement, coaching, and training—to help organizations adapt to constant change. The book emphasizes embedding learning into daily workflows to solve immediate problems while building future-ready skills.

This book is essential for L&D professionals, HR leaders, and managers seeking to modernize employee training. It’s particularly valuable for those struggling to gain stakeholder buy-in for non-traditional strategies or looking to align learning initiatives with rapid organizational changes.

Yes, the book remains highly relevant in 2025 due to its focus on adaptability in fast-paced workplaces. Dillon’s actionable framework, real-world examples from companies like Disney and AMC, and emphasis on data-driven L&D practices make it a critical resource for navigating AI integration and hybrid work challenges.

The six tasks include:

• Aligning efforts to business needs
• Curating knowledge resources
• Designing performance support tools
• Reinforcing critical skills
• Coaching employees
• Developing structured training
  Dillon argues prioritizing these tasks helps L&D transition from content creators to strategic enablers.

Dillon describes it as an interconnected network of resources (e.g., knowledge bases, job aids, coaching) integrated into daily workflows. Unlike traditional “event-based” training, this ecosystem provides continuous, right-fit support tailored to employees’ evolving needs.

• Shared knowledge: Documented information accessible on-demand (e.g., wikis, FAQs).
• Performance support: Tools providing step-by-step guidance during tasks (e.g., checklists, chatbots).
  Dillon emphasizes distinguishing “need-to-know” (retained knowledge) from “nice-to-know” (support-reliant) content.

The book advocates linking learning initiatives to business outcomes like reduced errors or faster onboarding. Dillon recommends tracking usage patterns of shared knowledge resources and performance support tools rather than focusing solely on course completion rates.

Some practitioners note the framework requires significant cultural shifts, which may challenge organizations with rigid hierarchies. Others highlight the need for more case studies on implementing the ecosystem in small-to-midsize businesses.

Drawing from 20+ years at Disney, AMC, and Axonify, Dillon grounds theories in frontline realities. His operations experience shapes the book’s emphasis on workflow integration and manager coaching over isolated training programs.

He compares effective L&D teams to “plumbers” ensuring knowledge flows smoothly through an organization, rather than “content factories.” This underscores the shift from creating courses to enabling access and application.

Dillon recommends spaced repetition of critical skills through microlearning and contextual practice. For example, frontline workers might receive 3-5 minute daily refreshers on safety protocols via mobile apps.

Yes, the book positions learning ecosystems as complementary to LMSs. It advises using LMSs for structured training while leveraging other tools (e.g., chatbots, knowledge bases) for just-in-time support.