What is *The Employee Experience Advantage* by Jacob Morgan about?

*The Employee Experience Advantage* explores how organizations can attract talent and drive business success by optimizing three environments: **physical workspaces** (design and amenities), **technological tools** (user-friendly systems), and **cultural practices** (values and inclusivity). Jacob Morgan argues that investing in these areas boosts engagement, innovation, and profitability, supported by frameworks like ACE (technology) and CELEBRATED (culture).

Who should read *The Employee Experience Advantage*?

HR professionals, business leaders, and managers aiming to improve retention and workplace culture will benefit most. The book offers actionable strategies for aligning employee needs with organizational goals, making it valuable for anyone responsible for talent management or organizational design.

Is *The Employee Experience Advantage* worth reading?

Yes. The book provides research-backed insights from 250+ companies, practical frameworks like the Employee Experience Score (EES), and case studies from firms like Airbnb and Cisco. It’s ideal for leaders seeking data-driven methods to enhance workplace satisfaction and productivity.

What is the ACE framework in *The Employee Experience Advantage*?

The **ACE framework** guides organizations in building effective technological environments: - **Availability** (seamless access to tools) - **Consumer-grade technology** (intuitive, modern systems) - **Employee needs alignment** (tools that solve real problems) This approach ensures technology enhances—not hinders—daily workflows.

How does *The Employee Experience Advantage* define a CELEBRATED culture?

A CELEBRATED culture includes 10 attributes: **C**elebrated values, **E**mpowered employees, **L**eadership accessibility, **E**motional connection, **B**elongingness, **R**ecognition, **A**utonomy, **T**eam collaboration, **E**ngagement, and **D**evelopment opportunities. These foster environments where employees feel valued and motivated.

What are the nine types of organizations identified in the book?

Morgan categorizes organizations into: 1. **Inexperienced**: Neglect all three environments. 2. **Emerging**: Excel in one environment (e.g., culture). 3. **Experiential**: Master all three, achieving top retention and profitability. Experiential companies outperform competitors by 40%+ in revenue growth.

How does *The Employee Experience Advantage* suggest measuring employee experience?

Key metrics include: - **Employee Experience Score (EES)**: 17 attributes rated annually. - **Continuous feedback**: Pulse surveys and exit interviews. - **People analytics**: Tracking turnover, productivity, and innovation rates.

What critiques exist about *The Employee Experience Advantage*?

Some argue the book overlooks granular workspace design factors (e.g., layout’s impact on collaboration) and scalability challenges for small businesses. However, its frameworks remain widely applicable for foundational improvements.

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The Employee Experience Advantage

Jacob Morgan

3.83 (426 Reviews)

Business Corp Culture Leadership Relationship

Overview

Key Takeaways

Author

FAQs

In "The Employee Experience Advantage," Jacob Morgan reveals why top companies outperform competitors by 4x in profits. Backed by research spanning 250+ organizations, this book - endorsed by leadership guru Marshall Goldsmith - shows how designing workspaces, tools, and culture reduces turnover by 40%.

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The Employee Experience Advantage isn't just a book — it's a masterclass in Business. To help you absorb its lessons in the way that works best for you, we offer five unique learning modes. Whether you're a deep thinker, a fast learner, or a story lover, there's a mode designed to fit your style.

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"The themed book list podcasts help me connect ideas across authors—like a guided audio journey."

@Leo, Law Student, UPenn

483

"Makes me feel smarter every time before going to work"

@Cashflowbubu

From Columbia University alumni built in San Francisco

BeFreed Brings Together A Global Community Of 200,000+ Curious Minds

See more on how BeFreed is discussed across the web

"Instead of endless scrolling, I just hit play on BeFreed. It saves me so much time."

@Moemenn

"I never knew where to start with nonfiction—BeFreed’s book lists turned into podcasts gave me a clear path."

@Chloe, Solo founder, LA

117

"Perfect balance between learning and entertainment. Finished ‘Thinking, Fast and Slow’ on my commute this week."

@Raaaaaachelw

"Crazy how much I learned while walking the dog. BeFreed = small habits → big gains."

@Matt, YC alum

108

"Reading used to feel like a chore. Now it’s just part of my lifestyle."

@Erin, Investment Banking Associate , NYC

254

"Feels effortless compared to reading. I’ve finished 6 books this month already."

@djmikemoore

"BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."

@Pitiful

4.5K

"BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."

@SofiaP

"BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"

@Jaded_Falcon

201

"It is great for me to learn something from the book without reading it."

@OojasSalunke

"The themed book list podcasts help me connect ideas across authors—like a guided audio journey."

@Leo, Law Student, UPenn

483

"Makes me feel smarter every time before going to work"

@Cashflowbubu

"Instead of endless scrolling, I just hit play on BeFreed. It saves me so much time."

@Moemenn

"I never knew where to start with nonfiction—BeFreed’s book lists turned into podcasts gave me a clear path."

@Chloe, Solo founder, LA

117

"Perfect balance between learning and entertainment. Finished ‘Thinking, Fast and Slow’ on my commute this week."

@Raaaaaachelw

"Crazy how much I learned while walking the dog. BeFreed = small habits → big gains."

@Matt, YC alum

108

"Reading used to feel like a chore. Now it’s just part of my lifestyle."

@Erin, Investment Banking Associate , NYC

254

"Feels effortless compared to reading. I’ve finished 6 books this month already."

@djmikemoore

"BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."

@Pitiful

4.5K

"BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."

@SofiaP

"BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"

@Jaded_Falcon

201

"It is great for me to learn something from the book without reading it."

@OojasSalunke

"The themed book list podcasts help me connect ideas across authors—like a guided audio journey."

@Leo, Law Student, UPenn

483

"Makes me feel smarter every time before going to work"

@Cashflowbubu

"Instead of endless scrolling, I just hit play on BeFreed. It saves me so much time."

@Moemenn

"I never knew where to start with nonfiction—BeFreed’s book lists turned into podcasts gave me a clear path."

@Chloe, Solo founder, LA

117

"Perfect balance between learning and entertainment. Finished ‘Thinking, Fast and Slow’ on my commute this week."

@Raaaaaachelw

"Crazy how much I learned while walking the dog. BeFreed = small habits → big gains."

@Matt, YC alum

108

"Reading used to feel like a chore. Now it’s just part of my lifestyle."

@Erin, Investment Banking Associate , NYC

254

"Feels effortless compared to reading. I’ve finished 6 books this month already."

@djmikemoore

"BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."

@Pitiful

4.5K

"BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."

@SofiaP

"BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"

@Jaded_Falcon

201

"It is great for me to learn something from the book without reading it."

@OojasSalunke

"The themed book list podcasts help me connect ideas across authors—like a guided audio journey."

@Leo, Law Student, UPenn

483

"Makes me feel smarter every time before going to work"

@Cashflowbubu

1.5K Ratings4.7

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Download This Summary

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The Employee Experience Advantage

Jacob Morgan

3.83 (426 Reviews)

Business Corp Culture Leadership Relationship

Overview

Key Takeaways

Author

FAQs

Explore Your Way of Learning

Quick Summary9min

Feel the book through the author's voice

Deep Dive42min

Turn knowledge into engaging, example-rich insights

Flash Card10 insights

Capture key ideas in a flash for fast learning

Fun24min

Enjoy the book in a fun and engaging way

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Reimagining the Workplace: Why Experience Matters

00:00

Imagine spending a third of your life somewhere you dread going. That's the reality for most workers today. Jacob Morgan's research reveals a startling truth: only 6% of companies have mastered creating workplaces where people genuinely want to be. This isn't just a feel-good issue - it's a business imperative. Companies investing in employee experience outperform peers by staggering margins: 4.4x higher profits, 40% lower turnover, and consistently better stock returns. As automation reshapes work, the question becomes urgent: will your organization force humans to work like robots, or design environments that leverage uniquely human capabilities? The employer-employee relationship has undergone a dramatic transformation. We've moved through distinct eras, each representing a fundamental shift in how organizations view their people. First came the utility era - the most basic relationship where organizations provided minimal tools and employees received paychecks. Next, the productivity era emerged, where managers used stopwatches to optimize worker efficiency. The engagement era marked a revolutionary shift toward considering what employees actually care about. Yet most engagement efforts remain cosmetic - like putting fresh paint on a junkyard car without fixing the engine. Today, we're entering the employee experience era, which represents a fundamental redesign of organizations around "the intersection of employee expectations, needs, and wants and the organizational design of those expectations, needs, and wants."

Why Traditional Approaches Fail and Purpose Prevails

Creating Spaces That Inspire: The COOL Framework

Technology That Empowers: The ACE Approach

Culture That Connects: The CELEBRATED Framework

The Business Case and Path Forward

Explore Your Way of Learning

Quick Summary

The Employee Experience Advantage Summary in 9 Minutes

Break down key ideas from The Employee Experience Advantage into bite-sized takeaways to understand how innovative teams create, collaborate, and grow.

00:00

Flash Card

Top 10 Insights from The Employee Experience Advantage in a Nutshell

Distill The Employee Experience Advantage into rapid-fire memory cues that highlight key principles of candor, teamwork, and creative resilience.

Fun

The Employee Experience Advantage Lessons Told Through 24-Min Stories

Experience The Employee Experience Advantage through vivid storytelling that turns innovation lessons into moments you'll remember and apply.

00:00

Personalize

Experience The Employee Experience Advantage in your own way.

Ask anything, pick the voice, and co-create insights that truly resonate with you.

From Columbia University alumni built in San Francisco

BeFreed Brings Together A Global Community Of 200,000+ Curious Minds

See more on how BeFreed is discussed across the web

"Instead of endless scrolling, I just hit play on BeFreed. It saves me so much time."

@Moemenn

"I never knew where to start with nonfiction—BeFreed’s book lists turned into podcasts gave me a clear path."

@Chloe, Solo founder, LA

117

"Perfect balance between learning and entertainment. Finished ‘Thinking, Fast and Slow’ on my commute this week."

@Raaaaaachelw

"Crazy how much I learned while walking the dog. BeFreed = small habits → big gains."

@Matt, YC alum

108

"Reading used to feel like a chore. Now it’s just part of my lifestyle."

@Erin, Investment Banking Associate , NYC

254

"Feels effortless compared to reading. I’ve finished 6 books this month already."

@djmikemoore

"BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."

@Pitiful

4.5K

"BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."

@SofiaP

"BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"

@Jaded_Falcon

201

"It is great for me to learn something from the book without reading it."

@OojasSalunke

"The themed book list podcasts help me connect ideas across authors—like a guided audio journey."

@Leo, Law Student, UPenn

483

"Makes me feel smarter every time before going to work"

@Cashflowbubu

From Columbia University alumni built in San Francisco

BeFreed Brings Together A Global Community Of 200,000+ Curious Minds

See more on how BeFreed is discussed across the web

"Instead of endless scrolling, I just hit play on BeFreed. It saves me so much time."

@Moemenn

"I never knew where to start with nonfiction—BeFreed’s book lists turned into podcasts gave me a clear path."

@Chloe, Solo founder, LA

117

"Perfect balance between learning and entertainment. Finished ‘Thinking, Fast and Slow’ on my commute this week."

@Raaaaaachelw

"Crazy how much I learned while walking the dog. BeFreed = small habits → big gains."

@Matt, YC alum

108

"Reading used to feel like a chore. Now it’s just part of my lifestyle."

@Erin, Investment Banking Associate , NYC

254

"Feels effortless compared to reading. I’ve finished 6 books this month already."

@djmikemoore

"BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."

@Pitiful

4.5K

"BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."

@SofiaP

"BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"

@Jaded_Falcon

201

"It is great for me to learn something from the book without reading it."

@OojasSalunke

"The themed book list podcasts help me connect ideas across authors—like a guided audio journey."

@Leo, Law Student, UPenn

483

"Makes me feel smarter every time before going to work"

@Cashflowbubu

"Instead of endless scrolling, I just hit play on BeFreed. It saves me so much time."

@Moemenn

"I never knew where to start with nonfiction—BeFreed’s book lists turned into podcasts gave me a clear path."

@Chloe, Solo founder, LA

117

"Perfect balance between learning and entertainment. Finished ‘Thinking, Fast and Slow’ on my commute this week."

@Raaaaaachelw

"Crazy how much I learned while walking the dog. BeFreed = small habits → big gains."

@Matt, YC alum

108

"Reading used to feel like a chore. Now it’s just part of my lifestyle."

@Erin, Investment Banking Associate , NYC

254

"Feels effortless compared to reading. I’ve finished 6 books this month already."

@djmikemoore

"BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."

@Pitiful

4.5K

"BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."

@SofiaP

"BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"

@Jaded_Falcon

201

"It is great for me to learn something from the book without reading it."

@OojasSalunke

"The themed book list podcasts help me connect ideas across authors—like a guided audio journey."

@Leo, Law Student, UPenn

483

"Makes me feel smarter every time before going to work"

@Cashflowbubu

"Instead of endless scrolling, I just hit play on BeFreed. It saves me so much time."

@Moemenn

"I never knew where to start with nonfiction—BeFreed’s book lists turned into podcasts gave me a clear path."

@Chloe, Solo founder, LA

117

"Perfect balance between learning and entertainment. Finished ‘Thinking, Fast and Slow’ on my commute this week."

@Raaaaaachelw

"Crazy how much I learned while walking the dog. BeFreed = small habits → big gains."

@Matt, YC alum

108

"Reading used to feel like a chore. Now it’s just part of my lifestyle."

@Erin, Investment Banking Associate , NYC

254

"Feels effortless compared to reading. I’ve finished 6 books this month already."

@djmikemoore

"BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."

@Pitiful

4.5K

"BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."

@SofiaP

"BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"

@Jaded_Falcon

201

"It is great for me to learn something from the book without reading it."

@OojasSalunke

"The themed book list podcasts help me connect ideas across authors—like a guided audio journey."

@Leo, Law Student, UPenn

483

"Makes me feel smarter every time before going to work"

@Cashflowbubu

1.5K Ratings4.7

Start your learning journey, now

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The Employee Experience Advantage by Jacob Morgan Summary

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The Employee Experience Advantage by Jacob Morgan Summary

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Key Takeaways

Reimagining the Workplace: Why Experience Matters

Why Traditional Approaches Fail and Purpose Prevails

Creating Spaces That Inspire: The COOL Framework

Technology That Empowers: The ACE Approach

Culture That Connects: The CELEBRATED Framework

The Business Case and Path Forward

Quick Summary Mode - Read or listen to The Employee Experience Advantage Summary in 9 Minutes

Flash Card Mode - Top 10 Insights from The Employee Experience Advantage in a Nutshell

Fun Mode - The Employee Experience Advantage Lessons Told Through 24-Min Stories

Personalize Mode - Read or listen to The Employee Experience Advantage Summary in 0 Minutes

Download The Employee Experience Advantage PDF

Download The Employee Experience Advantage EPUB

More Like This

Key Takeaways

Reimagining the Workplace: Why Experience Matters

Why Traditional Approaches Fail and Purpose Prevails

Creating Spaces That Inspire: The COOL Framework

Technology That Empowers: The ACE Approach

Culture That Connects: The CELEBRATED Framework

The Business Case and Path Forward