Show the Value of What You Do Summary, PDF, EPUD, Audio

Patricia Pulliam Phillips and Jack J. Phillips, authors of Show the Value of What You Do, are globally recognized experts in measurement, evaluation, and return on investment (ROI). As CEOs of the ROI Institute, they pioneer methodologies for quantifying impact across leadership development, training, and organizational performance. Their work blends Patricia’s PhD-driven research on translating learning into business results with Jack’s award-winning frameworks for calculating ROI, honed over decades of consulting for Fortune 500 companies and government agencies.

The duo’s bestselling books, including the Handbook of Training Evaluation and Measurement Methods and Measuring the Success of Leadership Development, established them as authorities in connecting human capital investments to financial outcomes. Their practical, data-focused approach has been adopted by organizations in 40+ countries and featured in media like the Being Human podcast. The ROI Methodology they co-created is taught in graduate programs and used by institutions such as the UN System Staff College.

Show the Value of What You Do extends their legacy, offering tools to demonstrate professional contributions through credible metrics. Their body of work has solidified ROI evaluation as an industry standard, with translations reaching practitioners worldwide.

What is Show the Value of What You Do by Patricia and Jack Phillips about?

Show the Value of What You Do provides a six-step methodology to quantify and communicate the tangible impact of work, using real-world examples like remote work and millennial onboarding. It focuses on shifting from activity-based to outcome-driven thinking, emphasizing ROI measurement and credible data to justify initiatives.

Who should read Show the Value of What You Do?

Professionals seeking career advancement, team leaders proposing new programs, and HR specialists aiming to validate training ROI will benefit. The book caters to those navigating workplace changes or needing to justify investments with data-driven evidence.

Is Show the Value of What You Do worth reading?

Yes—it offers actionable tools like the five-level outcomes model and ROI Methodology, supported by case studies from consulting. Its concise, example-rich approach helps readers avoid vague claims and build persuasive business cases.

What are the five levels of outcomes in Show the Value of What You Do?

The framework includes:

Reaction: Earning stakeholder buy-in.
Learning: Measuring knowledge retention.
Application: Tracking behavioral changes.
Impact: Quantifying business results.
ROI: Calculating financial return relative to costs.

How does Show the Value of What You Do address remote work challenges?

The book uses remote work as a case study, illustrating how to measure productivity, engagement, and cost savings. It provides templates to project long-term benefits and counter skepticism about hybrid models.

What is the ROI Methodology in Show the Value of What You Do?

Developed by Patricia Phillips, this six-step process involves setting objectives, collecting data at each outcome level, analyzing results, and adjusting strategies. It’s globally recognized and used to evaluate training and organizational changes.

How does Show the Value of What You Do help with career advancement?

It teaches professionals to frame achievements as measurable investments (e.g., “Improved onboarding reduced turnover by 15%”) rather than tasks. This shifts perceptions from cost centers to value drivers.

What critiques exist about Show the Value of What You Do?

Some note its reliance on anecdotal consulting examples over peer-reviewed studies. Critics suggest pairing it with complementary texts for deeper statistical analysis.

How does Show the Value of What You Do compare to the authors’ previous work?

It simplifies the ROI Methodology from their earlier technical guides, making it accessible for non-specialists. New sections address post-pandemic trends like remote work and Gen Z engagement.

Can Show the Value of What You Do apply to non-corporate settings?

Yes—the principles work for nonprofits, education, and healthcare. For example, a school might use the five-level model to show how teacher training improves student outcomes.

What metaphors or frameworks are unique to Show the Value of What You Do?

The “chain of value” metaphor links reaction to ROI, emphasizing that skipped steps weaken credibility. The “plan backwards” approach starts with desired impact and reverse-engineers objectives.

Why is Show the Value of What You Do relevant in 2025?

With rising demand for data-driven decision-making, the book addresses hybrid work metrics, AI adoption ROI, and Gen Z retention strategies. Its templates help leaders adapt to rapid workplace shifts.