
In "Product Operations," Melissa Perri reveals how companies like Stripe and Uber scale effectively through her Three Pillars framework. Ever wondered why some products fail at scale? This guide bridges the gap between strategy and execution that even elite tech leaders struggle to cross.
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Ever wondered why some companies consistently deliver exceptional products while others struggle as they grow? The secret isn't just talented product teams - it's the invisible operational backbone supporting them. Product Operations has emerged as the critical discipline that helps product management scale effectively in complex organizations. It's the reason why companies like Uber, Stripe, and Amplitude can maintain product excellence despite their massive scale. Think of it as the connective tissue that enables strategic decision-making across an entire product portfolio, preventing the formation of disconnected "mini fiefdoms" that naturally develop as organizations grow. Consider this scenario: a brilliant Chief Product Officer joins a growing company, eager to implement strategic product thinking, only to discover she's drowning in spreadsheets and manual data gathering just to prepare for basic meetings. Sound familiar? This is precisely why product operations exists - to free product leaders from operational burdens so they can focus on what truly matters: delivering customer value and achieving business outcomes.