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Remember those commercials that made you want to throw your remote at the TV? The ones where some busybody scolded shoppers about squeezing toilet paper? Those Mr. Whipple ads for Charmin ranked dead last in believability and were universally despised. Yet they sold mountains of toilet paper. This paradox-that irritating advertising can be commercially brilliant-captures the fundamental tension at the heart of the creative industry. How do you create work that respects people's intelligence while still moving product off shelves? This question has haunted advertising since its golden age, when Bill Bernbach revolutionized the business by treating consumers as thinking human beings rather than mindless targets. He proved that smart, witty advertising could sell just as effectively as the hard-sell approach-maybe even better. His Volkswagen campaigns didn't shout or cajole; they conversed and charmed. But the victory was temporary. When the economy tightened in the 1970s, suit-wearing executives reclaimed power, demanding formulaic approaches and research-driven safety. The battle between creativity and commerce continues today, creating what one observer called a relationship "perfectly designed to produce total mayhem."