
In "Everybody Writes," marketing maven Ann Handley delivers the writing bible Forbes' top social media influencer swears by. Even professional writers like Anne Janzer praise its genius - why struggle with content when the secret is "relentless empathy" for your audience?
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In today's digital landscape, we've all become writers whether we identify as such or not. Every LinkedIn profile update, every email, every social media post-these are all forms of professional writing that represent us when we're not physically present. Our words have become our digital ambassadors, shaping how others perceive our intelligence, trustworthiness, and competence. Poor writing doesn't just fail to communicate; it actively damages credibility and undermines relationships. The scope of "content" has expanded dramatically to include virtually everything your audience interacts with. As Ann Handley playfully puts it, channeling The Lion King: "Everything the light touches is content." And at the heart of most content experiences-whether text-based or visual-lies writing. Even videos and podcasts typically begin with scripts or outlines. Despite this central role, many businesses neglect writing quality to their detriment. Good writing serves as a powerful business tool in three crucial ways: as the foundation of effective content, as a mirror reflecting clear thinking, and as the key to truly customer-centric communication. When we write well, we demonstrate respect for our readers' time and attention-a commodity increasingly scarce in our distraction-filled world. The quality formula is elegantly simple: Utility x Inspiration x Empathy = Quality Content. If any element equals zero, the entire equation collapses. This means content must help solve problems, be creatively unique, and view everything through the customer's perspective.