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    Conversational Intelligence by Judith E. Glaser Summary

    Conversational Intelligence
    Judith E. Glaser
    3.55 (1145 Reviews)
    Communication skillLeadershipBusinessRelationship
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    Overview of Conversational Intelligence

    Unlock the neuroscience of powerful communication with Judith Glaser's "Conversational Intelligence," featured in Harvard Business Review and Wall Street Journal. What separates routine exchanges from transformative dialogues? Discover the C-IQ framework that top leaders use to build trust and drive unprecedented collaboration.

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    Best quote from Conversational Intelligence

    “

    The most profound insight from this experience is that conversations don't just reflect our reality-they create it.

    ”
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    Conversational Intelligence isn't just a book — it's a masterclass in Communication skill. To help you absorb its lessons in the way that works best for you, we offer five unique learning modes. Whether you're a deep thinker, a fast learner, or a story lover, there's a mode designed to fit your style.

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    Have you ever watched a simple conversation spiral into disaster before your eyes? One moment you're discussing project deadlines, the next you're locked in a battle of wills, hearts racing, defenses up. What just happened? The answer lies not in what was said, but in what happened inside your brain the moment threat replaced trust. Judith E. Glaser spent three decades unraveling this mystery, discovering that our conversations aren't just exchanges of words-they're neurochemical events that physically reshape our brains and bodies. When she coached Anthony, a difficult client, their relationship deteriorated despite her expertise. She saw him as arrogant and impossible; he likely saw her as incompetent. They created competing mental movies where each played the villain in the other's story, ultimately "firing each other" in mutual failure. This wasn't a communication problem-it was a brain problem. Within .07 seconds of contact, our bodies detect electrical signals from others up to ten feet away, triggering instant friend-or-foe assessments. When conversations threaten us, the amygdala hijacks our executive functions, flooding us with cortisol that lingers for 26 hours. We stop listening to understand and start defending our territory. The gap between what we intend and what others experience becomes a chasm where relationships fall and die.

    2

    The Two Neural Highways: Where Trust and Fear Live

    3

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    4

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    The Leadershift: From Fear to Transformation