The Apology Impulse by Cary Cooper and Sean O’Meara Summary
Overview of The Apology Impulse
In "The Apology Impulse," renowned psychologist Cary Cooper reveals how corporate "sorry" culture has lost all meaning. Did you know American Airlines sends hundreds of apology letters daily for minor issues? Discover why authentic remorse - not reflexive contrition - builds genuine trust.
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将知识转化为引人入胜、富含实例的见解
快速捕捉核心观点，高效学习
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核心要点
When Saying Sorry Became a Corporate Performance
Picture a groom on his wedding day in 1951, devastated because his morning suit never arrived. Weeks later, he received something extraordinary: a handwritten letter from the company's managing director expressing "unprecedented embarrassment," accompanied by a full refund and a personal check worth hundreds in today's money. This wasn't a PR strategy or damage control-it was genuine human contrition. Fast-forward to today. In January 2018, only two days passed without a major organization issuing a public apology. Tesco alone apologized 13 times in 2017-once every four weeks-despite not being six times worse than they were five years earlier. Google's database reveals that published instances of "sorry" peaked in 2008 at levels unseen since 1629. Yet here's the paradox: in 1953, during unprecedented prosperity, "sorry" hit its lowest point since the 18th century. When people were busier, richer, and happier, they apologized less. Today, we're drowning in apologies that mean nothing.
The Mechanics of Modern Contrition
The Gold Standard Nobody Follows
The Linguistic Gymnastics of Evasion
The Paradox of Being Sorry and Not Sorry
When Defiance Beats Contrition
Reclaiming the Power of Sorry
快速摘要模式 - 9分钟阅读或收听《The Apology Impulse》摘要
将《The Apology Impulse》的核心观点拆解为易于理解的要点，了解创新团队如何创造、协作和成长。
闪卡模式 - 《The Apology Impulse》精华：7条核心见解
将《The Apology Impulse》提炼为快速记忆要点，突出坦诚、团队合作和创造力的关键原则。
趣味模式 - 《The Apology Impulse》的启示 - 21分钟故事
通过生动的故事体验《The Apology Impulse》，将创新经验转化为令人难忘且可应用的精彩时刻。
个性化模式 - 0分钟阅读或收听《The Apology Impulse》摘要
随心提问，选择声音，共同创造真正与你产生共鸣的见解。
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"Instead of endless scrolling, I just hit play on BeFreed. It saves me so much time."
"I never knew where to start with nonfiction—BeFreed’s book lists turned into podcasts gave me a clear path."
"Perfect balance between learning and entertainment. Finished ‘Thinking, Fast and Slow’ on my commute this week."
"Crazy how much I learned while walking the dog. BeFreed = small habits → big gains."
"Reading used to feel like a chore. Now it’s just part of my lifestyle."
"Feels effortless compared to reading. I’ve finished 6 books this month already."
"BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."
"BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."
"BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"
"It is great for me to learn something from the book without reading it."
"The themed book list podcasts help me connect ideas across authors—like a guided audio journey."
"Makes me feel smarter every time before going to work"
"Instead of endless scrolling, I just hit play on BeFreed. It saves me so much time."
"I never knew where to start with nonfiction—BeFreed’s book lists turned into podcasts gave me a clear path."
"Perfect balance between learning and entertainment. Finished ‘Thinking, Fast and Slow’ on my commute this week."
"Crazy how much I learned while walking the dog. BeFreed = small habits → big gains."
"Reading used to feel like a chore. Now it’s just part of my lifestyle."
"Feels effortless compared to reading. I’ve finished 6 books this month already."
"BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."
"BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."
"BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"
"It is great for me to learn something from the book without reading it."
"The themed book list podcasts help me connect ideas across authors—like a guided audio journey."
"Makes me feel smarter every time before going to work"
"Instead of endless scrolling, I just hit play on BeFreed. It saves me so much time."
"I never knew where to start with nonfiction—BeFreed’s book lists turned into podcasts gave me a clear path."
"Perfect balance between learning and entertainment. Finished ‘Thinking, Fast and Slow’ on my commute this week."
"Crazy how much I learned while walking the dog. BeFreed = small habits → big gains."
"Reading used to feel like a chore. Now it’s just part of my lifestyle."
"Feels effortless compared to reading. I’ve finished 6 books this month already."
"BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."
"BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."
"BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"
"It is great for me to learn something from the book without reading it."
"The themed book list podcasts help me connect ideas across authors—like a guided audio journey."
"Makes me feel smarter every time before going to work"
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