
When Starbucks faced collapse, Howard Schultz returned as CEO to save the company without sacrificing its soul. His radical decision to maintain healthcare for part-time workers during financial crisis created a "reservoir of trust" that transformed corporate responsibility standards worldwide.
通过作者的声音感受这本书
将知识转化为引人入胜、富含实例的见解
快速捕捉核心观点,高效学习
以有趣互动的方式享受这本书
In February 2007, Howard Schultz sat alone at his kitchen table penning what would become an infamous memo. Despite Starbucks' explosive growth to over 13,000 stores across 39 countries, something essential had vanished. The company that transformed American coffee culture was losing its soul. Automatic espresso machines had replaced barista craftsmanship. The signature aroma of coffee had disappeared as beans were pre-ground and sealed in flavor-locked packaging. Cookie-cutter store designs had erased the warm neighborhood feel of original locations. When this confidential memo leaked online, it confirmed what customers already suspected-Starbucks had sacrificed quality for expansion. By December 2007, the stock had plummeted 42%, with customer traffic dropping 3%. For Schultz, who had stepped away from daily operations in 2000, the situation was untenable. In January 2008, he made the difficult decision to return as CEO, facing a monumental challenge: restore Starbucks' coffee authority, reignite emotional connections with customers, transform the business model-all while navigating the worst economic crisis since the Great Depression.
将《Onward》的核心观点拆解为易于理解的要点,了解创新团队如何创造、协作和成长。
将《Onward》提炼为快速记忆要点,突出坦诚、团队合作和创造力的关键原则。

通过生动的故事体验《Onward》,将创新经验转化为令人难忘且可应用的精彩时刻。
随心提问,选择声音,共同创造真正与你产生共鸣的见解。

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