Onward book cover

Onward by Howard Schultz Summary

Onward
Howard Schultz
3.86 (30316 Reviews)
Leadership
Business
Entrepreneurship
概述
核心要点
作者
常见问题

Overview of Onward

When Starbucks faced collapse, Howard Schultz returned as CEO to save the company without sacrificing its soul. His radical decision to maintain healthcare for part-time workers during financial crisis created a "reservoir of trust" that transformed corporate responsibility standards worldwide.

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核心要点

1

The Starbucks Revival: When a Cup Became More Than Coffee

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In February 2007, Howard Schultz sat alone at his kitchen table penning what would become an infamous memo. Despite Starbucks' explosive growth to over 13,000 stores across 39 countries, something essential had vanished. The company that transformed American coffee culture was losing its soul. Automatic espresso machines had replaced barista craftsmanship. The signature aroma of coffee had disappeared as beans were pre-ground and sealed in flavor-locked packaging. Cookie-cutter store designs had erased the warm neighborhood feel of original locations. When this confidential memo leaked online, it confirmed what customers already suspected-Starbucks had sacrificed quality for expansion. By December 2007, the stock had plummeted 42%, with customer traffic dropping 3%. For Schultz, who had stepped away from daily operations in 2000, the situation was untenable. In January 2008, he made the difficult decision to return as CEO, facing a monumental challenge: restore Starbucks' coffee authority, reignite emotional connections with customers, transform the business model-all while navigating the worst economic crisis since the Great Depression.

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Values as Competitive Advantage in Difficult Times

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Innovation Beyond the Cup

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探索你的学习方式
《Onward》不仅仅是一本书——它是Leadership领域的大师课。为了帮助你以最适合的方式吸收书中精华,我们提供五种独特的学习模式。无论你是深度思考者、快速学习者还是故事爱好者,总有一种模式适合你。

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@Raaaaaachelw
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@Matt, YC alum
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"Reading used to feel like a chore. Now it’s just part of my lifestyle."

@Erin, Investment Banking Associate , NYC
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254
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"Feels effortless compared to reading. I’ve finished 6 books this month already."

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"BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."

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