
《一路向前》概述
当星巴克面临崩溃时,霍华德·舒尔茨重返首席执行官岗位,在不牺牲公司灵魂的前提下挽救了公司。他在财务危机期间坚持为兼职员工保留医疗保健福利的激进决定,建立了一个“信任水库”,从而改变了全球的企业责任标准。
《一路向前》核心主题
- corporate turnaround strategy
- brand identity crisis
- customer experience design
- ethical sourcing standards
- crisis management leadership
《一路向前》经典语录
We are not in the coffee business serving people, but in the people business serving coffee.
We believed that Starbucks could and should stand for something other than just great coffee.
Starbucks had sacrificed quality and experience in pursuit of rapid expansion.
If we don't have the courage to look at ourselves critically, we'll fail.
We transformed coffee from commodity to experience.
《一路向前》主要人物
- Howard SchultzStarbucks CEO who returned to lead the turnaround
- Jim DonaldFormer CEO replaced by Schultz in 2008
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