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    Conversational Intelligence by Judith E. Glaser Summary

    Conversational Intelligence
    Judith E. Glaser
    3.55 (1145 Reviews)
    Communication skillLeadershipBusinessRelationship
    概述
    核心要点
    作者
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    Overview of Conversational Intelligence

    Unlock the neuroscience of powerful communication with Judith Glaser's "Conversational Intelligence," featured in Harvard Business Review and Wall Street Journal. What separates routine exchanges from transformative dialogues? Discover the C-IQ framework that top leaders use to build trust and drive unprecedented collaboration.

    Similar books to Conversational Intelligence

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    《Conversational Intelligence》精选金句

    “

    The most profound insight from this experience is that conversations don't just reflect our reality-they create it.

    ”
    探索你的学习方式
    《Conversational Intelligence》不仅仅是一本书——它是Communication skill领域的大师课。为了帮助你以最适合的方式吸收书中精华,我们提供五种独特的学习模式。无论你是深度思考者、快速学习者还是故事爱好者,总有一种模式适合你。

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    精选书籍摘要
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    热门分类
    Self HelpCommunication SkillRelationshipMindfulnessPhilosophyInspirationProductivity
    名人书单
    Elon MuskCharlie KirkBill GatesSteve JobsAndrew HubermanJoe RoganJordan Peterson
    获奖作品
    Pulitzer PrizeNational Book AwardGoodreads Choice AwardsNobel Prize in LiteratureNew York TimesCaldecott MedalNebula Award
    精选主题
    ManagementAmerican HistoryWarTradingStoicismAnxietySex
    年度最佳书籍
    2025 Best Non Fiction Books2024 Best Non Fiction Books2023 Best Non Fiction Books
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    Knowledge VisualizerAI Podcast Generator
    精选作者
    Chimamanda Ngozi AdichieGeorge OrwellO. J. SimpsonBarbara O'NeillWinston ChurchillCharlie Kirk
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    核心要点

    1

    When Words Wound: The Hidden Chemistry of Failed Conversations

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    Have you ever watched a simple conversation spiral into disaster before your eyes? One moment you're discussing project deadlines, the next you're locked in a battle of wills, hearts racing, defenses up. What just happened? The answer lies not in what was said, but in what happened inside your brain the moment threat replaced trust. Judith E. Glaser spent three decades unraveling this mystery, discovering that our conversations aren't just exchanges of words-they're neurochemical events that physically reshape our brains and bodies. When she coached Anthony, a difficult client, their relationship deteriorated despite her expertise. She saw him as arrogant and impossible; he likely saw her as incompetent. They created competing mental movies where each played the villain in the other's story, ultimately "firing each other" in mutual failure. This wasn't a communication problem-it was a brain problem. Within .07 seconds of contact, our bodies detect electrical signals from others up to ten feet away, triggering instant friend-or-foe assessments. When conversations threaten us, the amygdala hijacks our executive functions, flooding us with cortisol that lingers for 26 hours. We stop listening to understand and start defending our territory. The gap between what we intend and what others experience becomes a chasm where relationships fall and die.

    2

    The Two Neural Highways: Where Trust and Fear Live

    3

    Rebuilding What's Broken: The TRUST Reset

    4

    The Three Levels: From Transaction to Transformation

    5

    The Addiction to Being Right: Breaking Corporate Toxicity

    6

    Priming the Brain: Creating Spaces Where Trust Flourishes

    7

    The Leadershift: From Fear to Transformation