To Sell Is Human book cover

To Sell Is Human by Daniel H. Pink Summary

To Sell Is Human
Daniel H. Pink
3.88 (26059 Reviews)
Business
Psychology
Leadership
概要
主なポイント
著者
よくある質問

Overview of To Sell Is Human

In "To Sell Is Human," Daniel Pink reveals we're all salespeople now. Bloomberg praised this "frothy blend of utility and entertainment" that redefined persuasion through the new ABCs: Attunement, Buoyancy, and Clarity. Available in 33 languages, it transformed how leaders influence others.

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1

The Hidden Persuaders: We're All in Sales Now

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We live in a world where persuasion has become the universal currency. Whether pitching a product or convincing your child to eat vegetables, we're all salespeople now. This transformation isn't just theoretical - it's backed by compelling evidence. A comprehensive survey of over 7,000 American workers revealed that people spend about 40% of their work time - 24 minutes of every hour - engaged in moving others. Even more telling, this persuasive aspect becomes more valuable as careers progress. Three key shifts explain this change: the explosion of entrepreneurship (with over 21 million "non-employer" businesses in the U.S. alone), the expansion of "elastic" skills in established companies, and the growth of education and healthcare - professions fundamentally about moving people. The irony? The very technologies predicted to make salespeople obsolete have instead transformed more of us into sellers by lowering barriers to entrepreneurship and connecting us in new ways. Remember that sleazy used car salesman stereotype? It wasn't entirely unfounded. For centuries, sales thrived on information asymmetry - sellers knew more than buyers, creating environments where dishonest dealings flourished. Nobel Prize-winning economist George Akerlof's work on "The Market for 'Lemons'" identified how this imbalance created market dysfunction. But today's landscape has fundamentally shifted. Buyers now research products extensively, check seller reputations, and broadcast experiences globally. Compare two car dealerships: at old-school SK Motors, customers face high-pressure tactics and suffer from information disadvantages allowing 24% interest rates. Meanwhile, CarMax built a $9 billion business around information symmetry - no-haggle pricing, transparent commissions, and computers positioned so both parties see the same screen. The result? SK Motors sees eight customers all Saturday, while CarMax welcomes more than that in fifteen minutes.

2

Attunement and Buoyancy: The Foundation of Modern Persuasion

3

Clarity: Finding and Framing the Right Problems

4

Modern Pitches: From Monologues to Conversations

5

Service: The Ultimate Form of Persuasion

6

The New Era of Human Persuasion

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