
Discover the hidden science behind every "hello" with Professor Elizabeth Stokoe's groundbreaking research on conversation. Featured at TEDx and adopted by businesses worldwide, "Talk" reveals the surprising patterns that shape our daily interactions - and why your word choice might matter more than you ever imagined.
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Imagine this: You're on the phone with your friend when they answer with a strange 0.7-second silence before launching into "Where have you been all morning?" That tiny pause speaks volumes. It signals trouble ahead, breaking the expected pattern of greetings we all instinctively follow. This is the fascinating world of conversation analysis that Elizabeth Stokoe reveals in her groundbreaking work. Unlike the chaotic mess conversation might appear to be, our daily interactions follow remarkably predictable patterns-a conversational racetrack with clear lanes and rules. When we study real conversations in slow motion, we see how different word choices lead to dramatically different outcomes, just as different driving maneuvers affect a journey's course. Take something as simple as answering the phone. There's a three-part pattern: the greeting ("Hello?"), identification ("Hi, it's Elizabeth"), and the how-are-you sequence. This pattern varies by context-doctor's appointments typically skip how-are-yous, business calls include formal identifications, and urgent calls bypass pleasantries entirely. When these patterns break, it signals trouble. In that call between friends, the recipient responds with a bright "HELLO!" followed by "Uhm"-strategically using conversational structure to push back against the confrontational opening. These aren't just academic observations but practical insights into how we navigate potential conflict every day.
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Creato da alumni della Columbia University a San Francisco

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