
Mackay's business masterpiece - translated into 35 languages and selling 10 million copies - delivers bite-sized wisdom that's kept it on NYT's top 15 inspirational books list. What timeless networking secret made Fortune magazine crown him "Mr. Make Things Happen"?
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Success in business isn't about being the smartest person in the room - it's about knowing more about the people in that room than anyone else does. Consider this: while most salespeople struggle to remember a client's name, one envelope manufacturer created a system so detailed it tracks everything from a customer's favorite drink to their daughter's gymnastics schedule. The result? His sales team earns double the industry average. This isn't manipulation - it's the difference between transactional thinking and relationship mastery. In a world where products are increasingly commoditized and competition grows fiercer by the day, your competitive advantage doesn't live in your product catalog. It lives in a filing cabinet containing 66 questions about each person you hope to do business with. The Mackay 66 customer profile system sounds excessive until you see it work. Sixty-six questions covering everything from business basics to personal passions - family names, hobbies, vacation preferences, even drinking habits. One salesperson pursued a Chicago purchasing agent for three years without success, then discovered her passion for wrestling. That single piece of information eventually unlocked a deal after six years of patient relationship-building. Another overheard a buyer mention her daughter's gymnastics meet, attended it, and landed a major contract shortly after. This isn't about collecting data for data's sake. It's recognizing a fundamental truth: customers don't just want products - they want recognition, respect, reliability, and genuine human connection. When meeting Fidel Castro as part of the first business delegation to post-revolution Cuba, pre-meeting research revealed Castro's interests in baseball and physical fitness. That knowledge immediately transcended political differences and created authentic connection. In today's digital age, a simple Google search before any meeting can reveal conversation topics that genuinely interest your prospects. The person with the most information doesn't just have an advantage - they usually win. Your competitors are selling envelopes or widgets or services. You're building relationships that happen to involve those things.
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Creato da alumni della Columbia University a San Francisco
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Creato da alumni della Columbia University a San Francisco

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