
In "Personality Not Included," Rohit Bhargava reveals why faceless corporations fail and authentic brands thrive. This Wall Street Journal bestseller transformed how companies approach marketing, introducing "Curiosity Marketing" that makes customers passionate advocates rather than passive consumers. What personality does your brand need?
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In 2005, Apple slipped a curious line into their iPod Shuffle manual: "Do Not Eat iPod." This seemingly absurd warning sparked conversations everywhere. Was it legal caution or playful humor? Whatever Apple intended, this small personality touch transformed a standard manual into something memorable, demonstrating how authenticity elevates products from commodities to cultural phenomena. "Personality Not Included" arrived at a pivotal moment when social media was transforming business-consumer relationships. Unlike theoretical marketing texts, Rohit Bhargava's work draws from real-world experience with major brands, offering over 100 examples of personality-driven success stories. The book's enduring influence stems from one core insight: in an age of information abundance, personality is the critical differentiator that transforms good products into beloved brands. The psychology behind this is revealing. People find it easier to attack faceless entities than real individuals. Just as patients rarely sue doctors they personally like (regardless of mistakes), customers are less likely to attack companies that establish authentic connections. When genuine human relationships exist, the faceless corporate shield crumbles, creating space for meaningful engagement.
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