
In "Zombie Loyalists," Peter Shankman reveals how exceptional service creates rabid brand advocates. When Morton's delivered steak to Shankman after a simple tweet, it wasn't luck - it was strategy. What could your business achieve with an army of passionate customers?
Erlebe das Buch durch die Stimme des Autors
Verwandle Wissen in fesselnde, beispielreiche Erkenntnisse
Erfasse Schlüsselideen blitzschnell für effektives Lernen
Genieße das Buch auf unterhaltsame und ansprechende Weise
Ever notice how companies love to pat themselves on the back for "superior customer service" while you're still on hold for the third time this week? Here's the uncomfortable truth: 80% of businesses genuinely believe they're knocking it out of the park with customer care. Their customers? Only 8% agree. That's not a gap-that's a canyon. And it's exactly why most businesses will never create the kind of customer loyalty that actually matters. Real loyalty isn't about satisfaction scores or comment cards. It's about creating customers so passionate they become unpaid evangelists for your brand-what we might call Zombie Loyalists. These aren't people who merely tolerate your business; they're advocates who actively recruit others, defend you online, and choose you even when competitors offer better prices or more convenience.
Zerlegen Sie die Kernideen von Zombie Loyalists in leicht verständliche Punkte, um zu verstehen, wie innovative Teams kreieren, zusammenarbeiten und wachsen.
Destillieren Sie Zombie Loyalists in schnelle Gedächtnisstützen, die die Schlüsselprinzipien von Offenheit, Teamarbeit und kreativer Resilienz hervorheben.

Erleben Sie Zombie Loyalists durch lebhafte Erzählungen, die Innovationslektionen in unvergessliche und anwendbare Momente verwandeln.
Fragen Sie alles, wählen Sie die Stimme und erschaffen Sie gemeinsam Erkenntnisse, die wirklich bei Ihnen ankommen.

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