What is *Verbal Judo* by George J. Thompson about?

*Verbal Judo* teaches conflict resolution through tactical communication, blending empathy and strategic redirection to de-escalate tensions. Inspired by martial arts, it emphasizes staying calm under pressure, understanding others’ perspectives, and guiding conversations toward cooperative outcomes. The book’s core principles include avoiding personalization, using structured dialogue (like the five-step method), and prioritizing respect to achieve win-win solutions.

Who should read *Verbal Judo*?

This book is ideal for professionals in high-stress roles (law enforcement, customer service, healthcare), managers, and anyone seeking to improve communication skills. It’s particularly valuable for navigating confrontations, diffusing hostility, and fostering collaboration in personal or workplace interactions.

Is *Verbal Judo* worth reading?

Yes, for its actionable techniques in de-escalation and empathy-driven communication. While some critiques note repetitions and dated police anecdotes, its practical frameworks for conflict resolution remain widely applicable. Readers praise its real-world relevance but advise adapting strategies to non-law-enforcement contexts.

What are the three types of people in *Verbal Judo*?

Thompson categorizes individuals as: - **Nice People**: Cooperative and compliant. - **Difficult People**: Challenge authority and demand explanations. - **Wimps**: Avoid confrontation but harbor resentment. Understanding these types helps tailor communication to prevent escalation.

What are the Five Steps of Verbal Judo?

The **Five-Step Hard Style** method: 1. **Ask** exploratory questions. 2. **Set context** for your request. 3. **Present options** with consequences. 4. **Confirm** their understanding. 5. **Act** decisively if cooperation fails. This structure redirects aggression into productive dialogue.

How does *Verbal Judo* use “Strip Phrases”?

Strip Phrases are neutral responses like *“I understand”* or *“Let’s focus on solutions”* to deflect insults without escalating conflict. They maintain professionalism and keep conversations goal-oriented, preventing emotional reactions from derailing interactions.

Why is empathy central to *Verbal Judo*?

Empathy involves seeing situations from others’ viewpoints without necessarily agreeing. This disarms hostility, builds trust, and makes persuasion easier by addressing underlying concerns. Thompson argues empathy is the cornerstone of effective communication.

What are common criticisms of *Verbal Judo*?

Critics highlight repetitive advice, over-reliance on law enforcement examples, and manipulative undertones in “tactical” phrasing. However, proponents argue its principles—when applied ethically—remain effective for conflict resolution.

Verbales Judo

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George J. Thompson

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Überblick über Verbales Judo

Verbal Judo verwandelt Konflikte durch taktische Kommunikation in Kooperation. Als Pflichtausbildung für Polizisten landesweit und von Fortune-500-Riesen wie IBM übernommen, wurde diese Masterclass der Überzeugung von einem einzigartigen Englischprofessor entwickelt, der zum Polizisten wurde und Schwarzgurte in mehreren Kampfsportarten besaß. Welche Konfrontation könnten Sie heute entschärfen?

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Kapitel 1

The Art of Verbal Self-Defense: Transforming Conflict into Cooperation

When police officer George Thompson faced a suicidal man threatening to electrocute himself in a bathtub, he didn't plead with the man to reconsider or forcibly remove him. Instead, he did something counterintuitive-he vividly described how agonizing electrocution would be, claiming it would take "eight to twelve minutes of excruciating pain" before offering to tell the man about "a hundred and four easier ways to die." The man jumped out of the tub immediately. This wasn't cruelty; it was Verbal Judo in action-a communication approach that has transformed countless high-stakes encounters. Since its modest publication in 1993, Verbal Judo has become required training for police officers in most U.S. states and has saved countless lives. Celebrities like Tony Robbins have praised its principles, and its techniques have spread from law enforcement to healthcare, education, and corporate settings. What makes this book uniquely powerful is Thompson's rare combination of credentials-an English professor with a PhD who became a street cop at age 35, bringing together academic understanding and real-world application in ways few communication experts can match.

Kapitel 2

The Birth of a Communication Samurai

My journey to creating Verbal Judo began with a profound lesson from my partner Bruce Fair. As rookie officers, we responded to a violent domestic dispute where a couple was screaming and threatening each other. Rather than immediately asserting authority, Bruce casually walked in, completely ignored the arguing couple, and began reading their newspaper. After a moment, he looked up and asked if he could use their phone about a car advertisement. The bewildered couple instantly shifted from fighting to hosting, their conflict completely dissolved by this unexpected approach. This incident revealed how communication principles could redirect hostile energy without physical force-just as in martial arts. I began systematically studying veteran officers' techniques, recording their interactions and analyzing both what they said and how they said it. Despite my academic background as a former English professor, I realized my real education was happening on the streets of Emporia. The goals of Verbal Judo became clear: ensuring personal safety by developing mind-mouth harmony; enhancing professionalism by reducing complaints and personal stress; and increasing efficiency by improving the ability to "say it right" the first time. These skills apply universally-whether in law enforcement, business, or family life-reducing conflict, stress, and the need for apologies. Teaching effectively means moving people from what they know to what they don't know using language they understand. Great teachers make complex ideas simple through metaphors and examples. In Verbal Judo, this means reading your audience-whether employees, spouse, or difficult neighbors-and communicating in their language to make the strange familiar. The ultimate goal is achieving Voluntary Compliance, as when an officer says to a perpetrator, "Hey friend, let's do each other a favor," offering a win-win alternative to confrontation.

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Kapitel 3

Taking Verbal Attacks with Dignity and Style

We all encounter people who question everything-teenagers, difficult clients, or confrontational strangers. Learning to handle these challenges requires developing new habits of mind. Verbal Judo teaches conscious competence in communication through principles that may initially feel unnatural but eventually become automatic. The benefits extend beyond improved communication: you'll remain calm when provoked (if someone upsets you, they "own" you), preserve face for both parties, establish immediate empathy, and recognize conflict as a learning opportunity. You'll develop language that builds credibility with strangers and strengthens relationships with those close to you, even during disagreements. We all face verbal "sucker punches"-the secretary who lies about the boss's availability, the dismissive "chill out" from a teenager, the friend who never follows through on lunch plans. Your tongue can be your most dangerous weapon, capable of derailing your career, starting fights, or destroying relationships. While physical wounds heal, emotional wounds from words often last forever. The good news is you can learn to take criticism with dignity and style. As Sun-tzu said, "To subdue the enemy without fighting is the highest skill." Clayton Williams demonstrated this during his Texas gubernatorial campaign when, rather than defending against being called a "bubba," he proudly declared "I am bubba!" The first step is acknowledging when verbal attacks are happening. Then congratulate yourself-being criticized means you're making an impact. The alternative is living in isolation or constantly trying to please everyone. The more you try to make a difference, the more you'll face resistance. The question isn't whether you'll be attacked, but whether you'll emerge stronger or weaker. When confronted, don't defend yourself-it only invites counterattack. Like the teenage driver who simply replied "Texas!" when I angrily asked where he learned to drive, disarm attackers with simple truth. Ancient samurai warriors viewed battles as opportunities to engage bravely and learn, not necessarily to win.

Kapitel 4

Understanding the Three Basic Types of People

People across all cultures, races, and backgrounds fall into three basic types, each requiring different handling approaches. Understanding these types simplifies communication challenges more effectively than memorizing endless cultural do's and don'ts. Nice People do what you ask the first time. They're naturally cooperative, don't complain, and rarely stand up for themselves. My grandfather was a Nice Person-as an attorney who respected the law, he'd follow a cop's orders without question. While Nice People aren't problematic, treating them respectfully remains essential. If you mistreat them, they'll eventually withdraw support. Since cooperative people are rare, cherish and cultivate them rather than taking advantage of their good nature. Difficult People won't do what you ask the first time-it's simply not in their nature. They respond with "Why?" and "What for?" rather than immediate compliance. Like Meg Ryan's character in "When Harry Met Sally" with her elaborate food order, they're particular and questioning. The word "why" is quintessentially American-it built the country, tore down the Berlin Wall, and drives innovation. When handling Difficult People, don't waste time explaining your authority. Instead, show them "what's in it for them"-what they stand to gain through compliance. Only when that fails should you explain what they'll lose. Rather than resisting their questions, see them as opportunities to educate and win respect. I've learned to appreciate Difficult People because I am one-they built this country with their healthy suspicion and questioning nature. Wimps are the most challenging-they act like Nice People but are secretly Difficult People. They say "yes" to your face while planning revenge behind your back. When confronted, they'll immediately back down and even apologize, but should still be watched carefully. Exposure is totally unsettling to Wimps-once you've blown their cover, they typically leave you alone, either giving up their tactics or finding easier targets to bother.

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Kapitel 5

Eleven Phrases That Create Unnecessary Conflict

Certain verbal traps create conflict rather than cooperation. Here are eleven phrases to avoid, with alternatives for each and guidance on how to respond if someone uses these phrases against you: "Come here!" actually means "Go away" to many people, especially when issued by authority figures. It sounds threatening and implies "You haven't obeyed me." Instead, approach casually with "Excuse me, but I need to chat with you a second." This gives the impression of choice while still making your intention clear. "You wouldn't understand" is deeply insulting, implying the listener is stupid. Better alternatives include "This might be difficult to understand, but..." or "Let me try to explain this..." which warn about complexity without prejudging comprehension abilities. "Because those are the rules" makes people want to rebel. Instead, explain the reasoning behind rules-even if your audience disagrees, they'll feel respected. For example, tell children their bedtime helps them be less cranky and have more fun tomorrow. "It's none of your business" is the slam-dunk of verbal abuse, branding listeners as outsiders while exposing you as someone without good reasons. Rather than using this dismissive statement, explain why information cannot be revealed-perhaps it's confidential or you're uncomfortable sharing. "What do you want me to do about it?" is a sarcastic question that evades responsibility and signals exasperation. It creates a second problem on top of the original issue. Instead, offer to help solve the problem, direct the person to someone who can help, or honestly apologize if you're unable to assist. "Calm down!" is inherently contradictory and almost always makes people more upset. It criticizes their behavior and implies they have no right to their feelings. Instead, maintain a calm demeanor yourself, make eye contact, touch gently if appropriate, and say "It's going to be all right. Talk to me. What's the trouble?" "What's your problem?" turns problems back on the person needing help, creating a "you versus me" battle. The word "problem" makes people feel deficient or helpless. Instead say, "What's the matter? How can I help?" "You never..." or "You always..." are absolute generalizations that provoke defensive responses-either examples disproving your claim or spiteful behavior confirming it. Better to express how specific behaviors make you feel: "When you're late without calling, it makes me feel as if you don't care about me or my schedule." "I'm not going to say this again" is usually an immediate lie, as people typically repeat themselves right after saying it. Instead say, "It's important that you understand this, so let me say it again. And please listen carefully." "I'm doing this for your own good" instantly creates cynicism. If something truly benefits another person, show them how with concrete examples of how their life will improve. "Why don't you be reasonable?" invites conflict because no one admits to being unreasonable. Instead, help people become more reasonable by being reasonable with them. Use reassuring language like "Let me see if I understand your position" and paraphrase their words.

Kapitel 6

The Power of Empathy in Communication

The most powerful concept in the English language is empathy-not to be confused with sympathy, liking, or agreement. With Latin and Greek roots meaning "to see through the eye of another," empathy is the ability to understand another's perspective. It's the crucial skill in both physical and verbal judo because the moment you stop thinking like your spouse, employer, or friends, those relationships deteriorate. The foundation of Verbal Judo is mushin, a samurai concept meaning "the still center"-the ability to remain calm, read your opponent, and redirect aggression positively. The English equivalent is "disinterested," meaning impartial rather than uninterested. A disinterested communicator is open, flexible, and unbiased-qualities essential for effective communication. Like a willow tree that survives strong winds by bending, the flexible mind adapts to verbal abuse through deflection and redirection rather than confrontation. This principle of "mastery through adaptation" comes from ancient samurai wisdom: "When man throws spear of insult at head, move head! Spear miss target, leave man empty-handed." I discovered the power of "strip phrases" early in my police career when confronting an angry, drunken cowboy. When cursed at, I instinctively responded, "Well, I 'preciate that, sir, but I need to see your license." The abbreviated "'preciate" became my first "strip phrase"-a verbal deflector that strips insults of their power. I developed others like "understan' that" and "oyesss" (a run-together version of "oh yes"). Strip phrases serve four essential purposes: First, they make you feel good during pressure situations. Second, they function as "springboard focus techniques" that help you leap over insults to focus on your professional purpose-everything after the word "but" should serve your goal. Third, by springboarding past insults, you disempower the other person and maintain control. Fourth, using tactical phrases makes you sound good under pressure, which preserves your credibility with observers.

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Kapitel 7

The Three Great Communication Arts

Being a Contact Professional means combining presence and words to generate voluntary compliance even from difficult people. The word "contact" comes from Latin meaning "to touch on all sides." Unlike amateurs who have good and bad days, professionals like Michael Jordan get better under pressure. To be a true contact professional, you must first be in contact with yourself-aware of your triggers and weaknesses in interpersonal relationships. I discovered my greatest weakness was having my authority challenged. Whenever someone said "You can't do that to me!" an internal voice would snap "Wanna bet? Watch me!" Following an old Indian's advice to "define, name, then own" his enemies, I identified this reaction as my "Wanna Bet? Guy." By recognizing this trigger, I could step back, remain calm, and make legitimate arrests without compromising my professionalism. To excel as a contact professional, you must master three communication arts: representation, translation, and mediation. Representation requires knowing yourself while standing between your organization (the rock) and your constituency (the hard place). You serve as a conduit between these entities, tracing a figure eight path that virtually obliterates your ego in service of generating voluntary compliance. When you speak, you represent your organization's spirit, goals, policies and philosophy. Every interaction affects not just you but your entire organization's reputation. Translation is putting your message into the most proper, fitting, assertive and powerful words possible to ensure your precise meaning enters the listener's mind. When Neil Armstrong toured Japan after walking on the moon, he joked about not finding "a man in the moon or any green cheese." The translator told Japanese children Armstrong hadn't found "any rabbits on the moon"-an excellent translation that preserved meaning while adapting to cultural differences (Japanese folklore sees a rabbit in the moon, not a man or green cheese). Mediation helps people see something new by going between experiences. As a new officer, I confronted a massive, violent suspect in an alley. Instead of challenging him physically, I used words strategically. I helped him see his options clearly: face a minor misdemeanor charge or escalate to a felony by attacking an officer. I presented five potential losses: time (overnight versus weeks in jail), money ($30 versus hundreds), job security, criminal record severity, and relationship stability. By mediating-cutting across his experience to give him a personal view of his situation-I gained voluntary compliance without violence.

Kapitel 8

The LEAPS Method for Effective Communication

LEAPS represents five basic tools to generate voluntary compliance: Listen, Empathize, Ask, Paraphrase, and Summarize. These aren't sequential steps but ongoing, changing skills needed for effective communication, especially with people under pressure. Looking like you're listening is even more important than actually listening. When people sense you're uninterested, conflict can erupt. Project a listening face and maintain appropriate eye contact to show engagement. Empathy doesn't mean agreement-it means understanding another's perspective. I distinguish empathy from sympathy, noting you don't need to approve of someone's actions to understand them. Empathy helps determine which of four possible appeals might work best: Ethical (your professional face), Reasonable (logic and policy), Personal (what they gain or lose), or Practical (using humor or redirection). Asking effective questions is crucial. Fact-finding questions (who, what, when, where, why, how) gather specific data but may not have the best effect on people. General questions are open-ended, giving people freedom to answer as they choose. Opinion-seeking questions make people feel valued by asking for their views. Direct questions require yes/no answers but can feel like an interrogation if overused. Leading questions that put words in people's mouths typically anger people. Paraphrasing is one of the most powerful verbal tools available-putting another person's meaning into your own words and delivering it back to them. This technique allows you to interrupt an emotional tirade and transform it into a productive conversation. The "Sword of Insertion" is the initial technique that allows you to cut into someone's tirade with phrases like "Whoa!" or "Listen!" followed by "Let me be sure I heard what you just said"-a statement so empathetic that almost anyone will pause to hear you out. Summarizing condenses everything discussed into a brief, concise, and inarguable statement. People who convey authority and decisiveness excel at summarizing effectively. A good summary leaves no room for argument, uses authoritative tone, and signals discussion is over.

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Kapitel 9

The Five-Step Hard Style of Persuasion

After teaching Verbal Judo to nearly 70,000 police officers and thousands in corporate America, I developed a five-step persuasion model that works in virtually any situation: 1. Ask (Ethical Appeal): Begin with a polite request that establishes your professional presence. 2. Set Context (Reasonable Appeal): Explain why your request is reasonable, perhaps citing policies, laws, or agreements. 3. Present Options (Personal Appeal): Clearly outline choices and consequences, showing what the person stands to gain through compliance or lose through resistance. 4. Confirm (Practical Appeal): When resistance continues, ask "Is there anything I can say or do at this time to earn your cooperation?" followed by "I'd sure like to think there is." This gives one last chance for voluntary compliance. 5. Act (Determination of Appropriate Action): If the first four steps fail, take decisive action without further discussion. This approach works brilliantly with teenagers, who often question everything. Instead of immediately threatening consequences when a teen refuses a request like taking out trash, first ask politely, then set context by reminding them of agreements, then present options that preserve their dignity while clarifying consequences, and finally confirm resistance before implementing consequences. This prevents endless arguments, gives teens room to flex their independence, while ensuring they understand that choices have consequences.

Kapitel 10

The Art of Praise and Criticism

Praise, when given correctly, is the most powerful motivator and disciplinarian available. People often feel suspicious when praised because it frequently precedes criticism. When someone says "I really enjoyed your solo. It was beautiful. Now can I give you a few hints on your wardrobe?" the compliment feels yanked away. Despite this, genuine praise does far more than make people feel good-they tend to voluntarily repeat what they're praised for, while criticism makes them do just enough to get by. My first principle: never follow praise with criticism. If you do, people will always hear an unspoken "but..." when you compliment them. Instead, if you must criticize, do so first, then leave them with praise. The key to making praise sound sincere is where you place it (last, not first) and making it specific. General praise like "Nice going!" feels hollow compared to specific observations. Specific praise offers four key benefits: First, it feels genuinely good to receive. Second, it's believable-specificity creates credibility for both parties. Third, it either reinforces or teaches-until someone pointed out how my storytelling technique made points come alive, I hadn't recognized this strength. Fourth, specific praise gets passed along-creating a ripple effect of positive influence. When criticism is necessary, deliver it directly and bluntly, but follow it with praise. This way, despite their mistakes, the person still feels valued. Remind them: "If I didn't value you or care about your place in the organization, I wouldn't bother addressing this problem. Football coaches don't holler at marginal players-they push the ones they count on most." There are simple guidelines for taking criticism: maintain eye contact without rolling your eyes or looking down; hold your tongue if you disagree rather than interrupting; show open body language with nods that indicate you're listening; use phrases like "I hear you" and "I'll work on that"; and when responding, reiterate that you welcome input while requesting follow-up to ensure progress.

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Kapitel 11

The Principles of Verbal Judo in Practice

The twin principles of great communication are: first, always maintain your professional face rather than saving your personal face (which displays ego, irritation and bias); second, treat others as you would want to be treated under identical circumstances-the Golden Rule. Though simple to recite, these principles are difficult to implement consistently, and most communication failures stem from neglecting them. I advise distinguishing between reasonable resistance (verbal pushback that doesn't prevent you completing your task) and severe resistance (which interferes with your job). Learn to ignore reasonable resistance and increase your tolerance level to avoid reacting emotionally. Also emphasize treating every verbal encounter as unique-even if it's your forty-first similar interaction of the day, to the other person it matters deeply. Make each person feel like your first and only caller by practicing genuine empathy. For emotionally charged situations: "It's not enough to be good; you've got to look good and sound good" in today's world of cameras and recorders. Allow people to say what they want as long as they comply with your directives. Remember that as the authority figure, "you can have the last word, because I have the last act." Never use the reactive words that rise most readily to your lips, as they'll lead to regret. Avoid putting people down or stepping on their "personal face"-always allow others to save face. Show less ego to gain more power over others, and maintain your temper since "men are like steel; when they lose their temper, they are useless." Finally, listen more than you talk, and remember that common sense becomes uncommon under pressure. When we speak without forethought, especially during confrontations, we risk delivering "the greatest speech we'll ever live to regret"-words that can never be taken back. The key is developing a mindset that allows skilled interaction with people "under the influence"-whether affected by substances, frustration, fear, or defensiveness-without losing emotional control. The language of reassurance-calming people down-rests on just three words: Empathy Absorbs Tension. When you project understanding, you soak up others' tension like a sponge. Even if you forget specific techniques, if you show empathy, you'll begin to succeed in Verbal Judo. Without absorbing tension, you'll fail regardless of your approach. The principles matter more than precise steps, especially in heated moments.

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Kernthemen in Verbales Judo

conflict de-escalation
tactical communication
voluntary compliance
verbal self-defense
redirecting hostility

Zitate aus Verbales Judo

People do not care how much you know until they know how much you care.
If someone upsets you, they "own" you.
Your tongue can be your most dangerous weapon.
Being criticized means you're making an impact.
To subdue the enemy without fighting is the highest skill.

Personen in Verbales Judo

George J. ThompsonAuthor, former English professor, and street cop
Bruce FairThompson's police partner and mentor
Clayton WilliamsTexas gubernatorial candidate used as a case study

Über den Autor

George J. „Rhino“ Thompson (1941–2011), Autor von Verbal Judo: The Gentle Art of Persuasion, war ein wegweisender Kommunikationsstratege und Experte für Konfliktlösung, dessen Arbeit die moderne Ausbildung von Strafverfolgungsbehörden maßgeblich prägte.

Als ehemaliger Polizeibeamter, Englischprofessor und Kampfkünstler verband Thompson linguistische Präzision mit taktischer Empathie, um sein charakteristisches „Verbal Judo“-Konzept zur Deeskalation von Hochrisikosituationen zu entwickeln. Seine Methoden, die er durch die Ausbildung von über 175.000 Beamten weltweit über sein Verbal Judo Institute verfeinerte, legen den Schwerpunkt darauf, Aggressionen durch strategischen Dialog statt durch physische Gewalt umzulenken.

Thompson erweiterte seine Erkenntnisse in The Verbal Judo Way of Leadership und Hammett’s Moral Vision, wobei er Kommunikationsprinzipien auf Führung und Literaturanalyse anwandte. Seine Techniken wurden zum Pflichtlehrplan in Polizeiakademien und Sicherheitsorganisationen, wobei sich Verbal Judo über 500.000 Mal verkaufte und in 12 Sprachen übersetzt wurde. Bekannt für sein Mantra „Sprechen, um verstanden zu werden, zuhören, um zu verstehen“, lebt Thompsons Vermächtnis über verbaljudo.com weiter, wo weiterhin Ausbilder in seinem evidenzbasierten Ansatz der Konfliktkommunikation zertifiziert werden.

Zusammenfassung von Verbales Judo herunterladen

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201

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@OojasSalunke

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483

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117

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108

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@Erin, Investment Banking Associate , NYC

254

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@djmikemoore

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4.5K

"BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."

@SofiaP

"BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"

@Jaded_Falcon

201

"It is great for me to learn something from the book without reading it."

@OojasSalunke

"The themed book list podcasts help me connect ideas across authors—like a guided audio journey."

@Leo, Law Student, UPenn

483

"Makes me feel smarter every time before going to work"

@Cashflowbubu

"Instead of endless scrolling, I just hit play on BeFreed. It saves me so much time."

@Moemenn

"I never knew where to start with nonfiction—BeFreed’s book lists turned into podcasts gave me a clear path."

@Chloe, Solo founder, LA

117

"Perfect balance between learning and entertainment. Finished ‘Thinking, Fast and Slow’ on my commute this week."

@Raaaaaachelw

"Crazy how much I learned while walking the dog. BeFreed = small habits → big gains."

@Matt, YC alum

108

"Reading used to feel like a chore. Now it’s just part of my lifestyle."

@Erin, Investment Banking Associate , NYC

254

"Feels effortless compared to reading. I’ve finished 6 books this month already."

@djmikemoore

"BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."

@Pitiful

4.5K

"BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."

@SofiaP

"BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"

@Jaded_Falcon

201

"It is great for me to learn something from the book without reading it."

@OojasSalunke

"The themed book list podcasts help me connect ideas across authors—like a guided audio journey."

@Leo, Law Student, UPenn

483

"Makes me feel smarter every time before going to work"

@Cashflowbubu

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Kapitel 5

Verbales Judo

ÜberblickÜberblick über Verbales Judo

Ein Buch. Viele Arten, es zu hören.

The Art of Verbal Self-Defense: Transforming Conflict into Cooperation

The Birth of a Communication Samurai

Sieh jedes Wort, während du es hörst

Taking Verbal Attacks with Dignity and Style

Understanding the Three Basic Types of People

Hol mehr aus Verbales Judo heraus

Eleven Phrases That Create Unnecessary Conflict

The Power of Empathy in Communication

Sieh jedes Wort, während du es hörst

The Three Great Communication Arts

The LEAPS Method for Effective Communication

Hol mehr aus Verbales Judo heraus

The Five-Step Hard Style of Persuasion

The Art of Praise and Criticism

Sieh jedes Wort, während du es hörst

The Principles of Verbal Judo in Practice

Du bist am Ende von Verbales Judo angekommen

Kernthemen in Verbales Judo

Zitate aus Verbales Judo

Personen in Verbales Judo

Über den Autor

Zusammenfassung von Verbales Judo herunterladen

Nutzern gefiel auch

FAQ zu diesem Buch

What is Verbal Judo by George J. Thompson about?

Who should read Verbal Judo?

Is Verbal Judo worth reading?

What are the three types of people in Verbal Judo?

Teil eines Lernplans

Conflict management

Mehr entdecken

1,000,000+ curious minds.

1,000,000+ curious minds.

Ein Buch. Viele Arten, es zu hören.

The Art of Verbal Self-Defense: Transforming Conflict into Cooperation

The Birth of a Communication Samurai

Sieh jedes Wort, während du es hörst

Taking Verbal Attacks with Dignity and Style

Understanding the Three Basic Types of People

Hol mehr aus Verbales Judo heraus

Eleven Phrases That Create Unnecessary Conflict

The Power of Empathy in Communication

Sieh jedes Wort, während du es hörst

The Three Great Communication Arts

The LEAPS Method for Effective Communication

Hol mehr aus Verbales Judo heraus

The Five-Step Hard Style of Persuasion

The Art of Praise and Criticism

Sieh jedes Wort, während du es hörst

The Principles of Verbal Judo in Practice

Du bist am Ende von Verbales Judo angekommen

Nutzern gefiel auch

Teil eines Lernplans

Conflict management

Mehr entdecken

Überblick über Verbales Judo