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    Categories>Career & Business>When Customer Service Fights Back

    When Customer Service Fights Back

    30 min

    Exploring the dramatic shift from 'customer is always right' to defensive, confrontational service where complaints are met with pushback, security calls, and zero apologies.

    When Customer Service Fights Back

    这期个性化播客是如何制作的

    这期播客由 BeFreed AI 根据精选书籍、创作者的学习目标和偏好风格制作。

    Legendary Service
    The Customer Service Revolution
    Widgets
    Uncommon Service
    Brave New Work
    Why We Buy
    star
    输入问题

    There’s this new phenomenon now that where you notice patterns in the inside of either price gouging price fixing HR department, rude customer service and when you get slightly defensive and get a tone with someone about it, they retort back to you instead of the old Customer Service model to say you know I’m sorry, sir. You’re right let me get my manager to fix that for you now they just retort back to you or they call the police on you or they monitor you with store security & zero apologies

    播客风格
    Lenaplay
    Milesplay

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    由哥伦比亚大学校友在旧金山创建

    BeFreed 汇聚了全球超过 20 万求知若渴的学习者
    查看更多网络上关于 BeFreed 的讨论

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    "I never knew where to start with nonfiction—BeFreed’s book lists turned into podcasts gave me a clear path."

    @Chloe, Solo founder, LA
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    "Perfect balance between learning and entertainment. Finished ‘Thinking, Fast and Slow’ on my commute this week."

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    "Crazy how much I learned while walking the dog. BeFreed = small habits → big gains."

    @Matt, YC alum
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    "Reading used to feel like a chore. Now it’s just part of my lifestyle."

    @Erin, Investment Banking Associate , NYC
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    "Feels effortless compared to reading. I’ve finished 6 books this month already."

    @djmikemoore
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    "BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."

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    "Instead of endless scrolling, I just hit play on BeFreed. It saves me so much time."

    @Moemenn
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    "I never knew where to start with nonfiction—BeFreed’s book lists turned into podcasts gave me a clear path."

    @Chloe, Solo founder, LA
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    comments
    12
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    117

    "Perfect balance between learning and entertainment. Finished ‘Thinking, Fast and Slow’ on my commute this week."

    @Raaaaaachelw
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    "Crazy how much I learned while walking the dog. BeFreed = small habits → big gains."

    @Matt, YC alum
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    comments
    12
    likes
    108

    "Reading used to feel like a chore. Now it’s just part of my lifestyle."

    @Erin, Investment Banking Associate , NYC
    platform
    comments
    254
    likes
    17

    "Feels effortless compared to reading. I’ve finished 6 books this month already."

    @djmikemoore
    platform
    star
    star
    star
    star
    star

    "BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."

    @Pitiful
    platform
    comments
    96
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    "BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."

    @SofiaP
    platform
    star
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    "BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"

    @Jaded_Falcon
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    "It is great for me to learn something from the book without reading it."

    @OojasSalunke
    platform
    star
    star
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    "The themed book list podcasts help me connect ideas across authors—like a guided audio journey."

    @Leo, Law Student, UPenn
    platform
    comments
    37
    likes
    483

    "Makes me feel smarter every time before going to work"

    @Cashflowbubu
    platform
    star
    star
    star
    star
    star

    "Instead of endless scrolling, I just hit play on BeFreed. It saves me so much time."

    @Moemenn
    platform
    star
    star
    star
    star
    star

    "I never knew where to start with nonfiction—BeFreed’s book lists turned into podcasts gave me a clear path."

    @Chloe, Solo founder, LA
    platform
    comments
    12
    likes
    117

    "Perfect balance between learning and entertainment. Finished ‘Thinking, Fast and Slow’ on my commute this week."

    @Raaaaaachelw
    platform
    star
    star
    star
    star
    star

    "Crazy how much I learned while walking the dog. BeFreed = small habits → big gains."

    @Matt, YC alum
    platform
    comments
    12
    likes
    108

    "Reading used to feel like a chore. Now it’s just part of my lifestyle."

    @Erin, Investment Banking Associate , NYC
    platform
    comments
    254
    likes
    17

    "Feels effortless compared to reading. I’ve finished 6 books this month already."

    @djmikemoore
    platform
    star
    star
    star
    star
    star

    "BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."

    @Pitiful
    platform
    comments
    96
    likes
    4.5K

    "BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."

    @SofiaP
    platform
    star
    star
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    "BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"

    @Jaded_Falcon
    platform
    comments
    201
    thumbsUp
    16

    "It is great for me to learn something from the book without reading it."

    @OojasSalunke
    platform
    star
    star
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    star

    "The themed book list podcasts help me connect ideas across authors—like a guided audio journey."

    @Leo, Law Student, UPenn
    platform
    comments
    37
    likes
    483

    "Makes me feel smarter every time before going to work"

    @Cashflowbubu
    platform
    star
    star
    star
    star
    star
    1.5K Ratings4.7
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    BeFreed

    个性化学习,无所不能

    DiscordLinkedIn
    精选书籍摘要
    Crucial ConversationsThe Perfect MarriageInto the WildNever Split the DifferenceAttachedGood to GreatSay Nothing
    热门分类
    Self HelpCommunication SkillRelationshipMindfulnessPhilosophyInspirationProductivity
    名人书单
    Elon MuskCharlie KirkBill GatesSteve JobsAndrew HubermanJoe RoganJordan Peterson
    获奖作品
    Pulitzer PrizeNational Book AwardGoodreads Choice AwardsNobel Prize in LiteratureNew York TimesCaldecott MedalNebula Award
    精选主题
    ManagementAmerican HistoryWarTradingStoicismAnxietySex
    年度最佳书籍
    2025 Best Non Fiction Books2024 Best Non Fiction Books2023 Best Non Fiction Books
    学习工具
    Knowledge VisualizerAI Podcast Generator
    精选作者
    Chimamanda Ngozi AdichieGeorge OrwellO. J. SimpsonBarbara O'NeillWinston ChurchillCharlie Kirk
    BeFreed 与其他应用对比
    BeFreed vs. Other Book Summary AppsBeFreed vs. ElevenReaderBeFreed vs. ReadwiseBeFreed vs. Anki
    更多信息
    关于我们arrow
    定价arrow
    常见问题arrow
    博客arrow
    招聘arrow
    合作伙伴arrow
    大使计划arrow
    目录arrow
    BeFreed
    Try now
    © 2026 BeFreed
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