Learn Demand-Side Selling with Bob Moesta and Greg Engle. Discover how to create pull by focusing on customer progress instead of supply-side feature pushing.

People aren't looking for products; they’re looking for progress. Demand only exists when there’s a gap between where you are and where you want to be.
Demand side selling








Demand-Side Selling is a sales philosophy developed by Bob Moesta and Greg Engle that focuses on creating pull rather than pushing products. It moves away from supply-side thinking, where companies build things and try to shove them toward customers. Instead, it recognizes that while people do not want to be sold to, they do want to buy. By understanding the progress a customer is trying to make, you transition from a traditional salesperson into a role more like a concierge or coach.
Supply-side thinking is characterized by the "sharkskin suit" vibe, where sales feel focused on profit rather than the customer's needs. It involves pelting potential buyers with technical specs and features they may not care about. In contrast, demand-side thinking is grounded in sales psychology and the idea that customers are looking for progress. It flips the script by focusing on why a customer needs a solution, effectively removing the "ick" factor often associated with traditional sales tactics.
Theodore Levitt famously stated that people don't want to buy a quarter-inch drill; they want a quarter-inch hole. In the context of Demand-Side Selling, this means customers aren't actually looking for products or specific features. They are looking for the result or progress that the product enables. When you understand the specific "hole" a customer is trying to make and why they need it, you can better align your offering with their actual demand and help them achieve their goals.
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