The Art of Client Service, Revised and Updated Edition by Robert Solomon Summary
Overview of The Art of Client Service, Revised and Updated Edition
The definitive playbook for client service professionals that transformed how agencies build relationships. Embraced by top marketing firms and featured in Franco's Renaissance Readers Book Club, Solomon's practical wisdom reveals why listening might be your most profitable skill in today's competitive landscape.
Similar books to The Art of Client Service, Revised and Updated Edition
通过作者的声音感受这本书
将知识转化为引人入胜、富含实例的见解
快速捕捉核心观点，高效学习
以有趣互动的方式享受这本书
核心要点
The Art of Exceptional Service: Where Advertising Magic Happens
What makes clients stay with an agency-or leave? When Robert Solomon was unexpectedly fired as CEO of a troubled agency office, he discovered something profound after joining a smaller firm. It wasn't creative brilliance that built enduring client relationships-it was exceptional service. This revelation transformed his career and became the foundation for wisdom that major agencies now consider required reading. The advertising landscape is littered with cautionary tales of brilliant agencies losing major accounts despite iconic work: Ammirati and Puris lost BMW despite creating the "ultimate driving machine" tagline; TBWA/Chiat Day lost Taco Bell. Meanwhile, some agencies retain clients despite mediocre work because they've established deep trust. The truth? Great relationships lead to great work-not the other way around. Clients take risks only with agencies they trust, and risk-taking enables breakthrough creativity. This three-legged stool of trust, partnership, and exceptional work holds up everything else.
Building the Foundation: Starting Right and Creating Clarity
The Creative Journey: From Good to Great
The Art of Presentation and Preparation
The High-Wire Act: Balancing Client and Agency Needs
Building Trust Through Adaptability and Engagement
The Heart of Service: Gratitude and Excellence
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闪卡模式 - 《The Art of Client Service, Revised and Updated Edition》精华：6条核心见解
将《The Art of Client Service, Revised and Updated Edition》提炼为快速记忆要点，突出坦诚、团队合作和创造力的关键原则。
趣味模式 - 《The Art of Client Service, Revised and Updated Edition》的启示 - 21分钟故事
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个性化模式 - 0分钟阅读或收听《The Art of Client Service, Revised and Updated Edition》摘要
随心提问，选择声音，共同创造真正与你产生共鸣的见解。
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"BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."
"BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."
"BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"
"It is great for me to learn something from the book without reading it."
"The themed book list podcasts help me connect ideas across authors—like a guided audio journey."
"Makes me feel smarter every time before going to work"
"Instead of endless scrolling, I just hit play on BeFreed. It saves me so much time."
"I never knew where to start with nonfiction—BeFreed’s book lists turned into podcasts gave me a clear path."
"Perfect balance between learning and entertainment. Finished ‘Thinking, Fast and Slow’ on my commute this week."
"Crazy how much I learned while walking the dog. BeFreed = small habits → big gains."
"Reading used to feel like a chore. Now it’s just part of my lifestyle."
"Feels effortless compared to reading. I’ve finished 6 books this month already."
"BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."
"BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."
"BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"
"It is great for me to learn something from the book without reading it."
"The themed book list podcasts help me connect ideas across authors—like a guided audio journey."
"Makes me feel smarter every time before going to work"
"Instead of endless scrolling, I just hit play on BeFreed. It saves me so much time."
"I never knew where to start with nonfiction—BeFreed’s book lists turned into podcasts gave me a clear path."
"Perfect balance between learning and entertainment. Finished ‘Thinking, Fast and Slow’ on my commute this week."
"Crazy how much I learned while walking the dog. BeFreed = small habits → big gains."
"Reading used to feel like a chore. Now it’s just part of my lifestyle."
"Feels effortless compared to reading. I’ve finished 6 books this month already."
"BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."
"BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."
"BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"
"It is great for me to learn something from the book without reading it."
"The themed book list podcasts help me connect ideas across authors—like a guided audio journey."
"Makes me feel smarter every time before going to work"
"Instead of endless scrolling, I just hit play on BeFreed. It saves me so much time."
"I never knew where to start with nonfiction—BeFreed’s book lists turned into podcasts gave me a clear path."
"Perfect balance between learning and entertainment. Finished ‘Thinking, Fast and Slow’ on my commute this week."
"Crazy how much I learned while walking the dog. BeFreed = small habits → big gains."
"Reading used to feel like a chore. Now it’s just part of my lifestyle."
"Feels effortless compared to reading. I’ve finished 6 books this month already."
"BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."
"BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."
"BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"
"It is great for me to learn something from the book without reading it."
"The themed book list podcasts help me connect ideas across authors—like a guided audio journey."
"Makes me feel smarter every time before going to work"
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