Crucial Accountability book cover

Crucial Accountability by Kerry Patterson Summary

Crucial Accountability
Kerry Patterson
4.07 (80062 Reviews)
Leadership
Business
Communication skill
概述
核心要点
作者
常见问题

Overview of Crucial Accountability

Master the art of accountability that transforms broken promises into productive outcomes. Endorsed by Stephen Covey and Ken Blanchard, this book reveals why unaddressed disappointments reduce organizational performance by 50%. What crucial conversation are you avoiding that's costing your relationships or business everything?

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核心要点

1

The Conversation No One Wants to Have

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Your coworker shows up late to every meeting. Your teenager ignores curfew again. A friend makes an offensive joke at dinner. What do you do? If you're like most people, absolutely nothing. You might roll your eyes, complain to someone else later, or let resentment simmer quietly. This silence feels safer than confrontation, but it comes with devastating costs. Relationships deteriorate, teams underperform, and in extreme cases-like the 1982 Air Florida crash where 74 people died because a copilot wouldn't forcefully challenge his captain about ice on the wings-silence kills. The gap between what we tolerate and what we should address defines the quality of our lives, yet we've never been taught how to bridge it effectively. The statistics are staggering. When researchers observed people whose place in line was stolen at a movie theater, not one person spoke up directly. Two-thirds of us endure racist jokes and inappropriate comments at family gatherings without saying a word. An overwhelming 93% work alongside colleagues whose behavior undermines team performance but never address it. We're not cowards-we're making calculated decisions based on experience. Past confrontations have taught us that speaking up often backfires spectacularly, creating conflict worse than the original problem.

2

Why Silence Wins and How to Break the Pattern

3

Finding the Real Problem Beneath the Surface

4

Mastering Your Stories and Creating Safety

5

The Three Essential Steps for Accountability Conversations

6

Understanding Motivation Without Power or Manipulation

7

Removing Barriers and Building Lasting Change

探索你的学习方式
《Crucial Accountability》不仅仅是一本书——它是Leadership领域的大师课。为了帮助你以最适合的方式吸收书中精华,我们提供五种独特的学习模式。无论你是深度思考者、快速学习者还是故事爱好者,总有一种模式适合你。

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通过生动的故事体验《Crucial Accountability》,将创新经验转化为令人难忘且可应用的精彩时刻。

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"Reading used to feel like a chore. Now it’s just part of my lifestyle."

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"Feels effortless compared to reading. I’ve finished 6 books this month already."

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